I do not know why this company hasnât come up in my Google searches to save my outdoor patio furniture but up until now it has not. We invested a lot of money in our Brown and Jordan outdoor furniture... ãã£ãšèŠã
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My rating is for customer service. We placed an order in June. We were finally given a shipping date at the end of August and only the cushions arrived. After 6 different contacts, someone finally tol... ãã£ãšèŠã
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I had to order a custom cushion for an odd sized outdoor bench, it arrived quickly and is exactly what we needed in time for a family reunion!
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Currently tried to cancel my order with PatioHQ via email to sales and have not gotten a response. They keep changing my order status, but no tracking/ shipping email ever received. I originally order... ãã£ãšèŠã
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Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customersâ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, whatâs the catch? Thereâs no catch, we donât spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
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1411 Enterprise Drive, 60446, Romeoville, ç±³åœ
- 844-426-7890
- sales@patiohq.com
- patiohq.com
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Excellent work creating four chaiseâŠ
Excellent work creating four chaise pads! I was most surprised by how fast they accomplished the work and shipped the items. Amazing custom work!
2026幎2æ2æ¥
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PatioHQ ããã®åç
Hey Dale! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Perfect fit!
These cushions were made to the exact sizing I needed and arrived quicker than I expected! Quality made and they look beautiful!
2026幎1æ30æ¥
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PatioHQ ããã®åç
Hey Erin! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cushion sizes were off a bit
Cushion sizes were off a bit. The seat backs not at all comfortable. We had to restuff the backs. Also rounded corners were only slightly rounded, not enough for the chairs, so we had to alter these ourselves. Some better explanation of the sizing would be helpful.
2025幎12æ15æ¥
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PatioHQ ããã®åç
Hello Vincent, we are sorry to learn that you are not satisfied with the received cushions. Regarding your concern about the size, we have mentioned on the website that due to natural material and fabrication variations, minor differences in size may occur. We fabricate cushions and pillows with a tolerance of ±1 inch.
For now, we understand that you have restuffed the back and adjusted the corners yourself. However, please note that if customers face any such issues, they can certainly contact us, and our team is here to assist them. Your feedback is important to us, and we will certainly consider it to improve the customer experience.
This was extremely simple
This was extremely simple. We defined our measurements, picked out our product, ordered it, and it was delivered well in advance when we thought it would be coming. It turned out excellent.
2026幎1æ16æ¥
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PatioHQ ããã®åç
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy ordering quality sunbrella product
2026幎1æ15æ¥
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PatioHQ ããã®åç
Hey Kevin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
28 inch round cushions.
We needed 28 inch round cushions that had to be customized for our chairs. Patio HQ made it very easy with their website to get exactly what we were looking for and in a variety of colors and patterns
2026幎1æ4æ¥
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PatioHQ ããã®åç
Hi Michael, Thank you for sharing your feedback with us. We are pleased to know that the customization process met your requirements and that the ordering journey was smooth and straightforward. We truly appreciate you choosing Patio HQ.
The shape and fill material did notâŠ
The shape and fill material did not match what I ordered and was billed for.
2026幎1æ5æ¥
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PatioHQ ããã®åç
Thank you for sharing your feedback, Jeff. Weâre sorry to hear that the shape and fill material did not match what you ordered. We kindly request you to email at reviews@groupbayport.com your order number so we can review this and assist you further.
Very fair & honest customer service
I did not love the cushions that Patio HQ made for me. The filling is too soft and they put the zipper in the wrong place. That said, the cover was well made and they used a quality sunbrella fabric.
When I reached out about the problems, their customer service team was very responsive and handled my issue in a fair and honest way, which is why I am giving them 5 stars.
2025幎12æ20æ¥
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PatioHQ ããã®åç
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushions are really nice
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise.
However, order processing had a small problem. Supposed to credit our 10%"Black Friday promo" (24.35) back to my card, Timing was 8-11 business days. Still not received after 14 BD. Customer service says it was "processed", so who knows what happened??
2025幎11æ27æ¥
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PatioHQ ããã®åç
Hello Roger, thank you for your feedback. We are glad to know that you are satisfied with the product. Regarding your concern, please be assured that the specified refund has already been processed from our end. We kindly request you to check with your financial institution for the same. If you have any other concerns, please feel free to contact us.
Easy
Easy, fast and accurate. Great selection. (I ordered cushions for patio furniture.)
2025幎12æ18æ¥
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PatioHQ ããã®åç
Hey Heidi! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy and good!
The website was easy to understand and ordering the exact fabric and dimensions was a simple task. I received the product this week and it fits perfectly and feels great. ð
2025幎12æ2æ¥
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PatioHQ ããã®åç
Hey Kevin! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Updated: PatioHQ leadership came through! Worst customer service!
I want to update this review. After a lot of back and forth a "Resolution Specialist", my concerns were finally seen by a "Brand Associate" through this and another review. They were taken seriously and resolved very quickly. The furniture all matches and looks great.
Anne 1/2/26
P.S. I would still recommend that you double check your order "addons" vs just looking at the pidtures
The furniture is fairly nice but the customer service is potentially the worst I have ever experienced. Ordering online the photos at check looked right but werenât what I had actually ordered so the sofa and loveseat arrived with the trim that I wanted but the 2 chairs had no trim (even though the photos showed them with trim). This was followed with phone calls (very challenging as foreign language speakers only) and semi nonsensical emails. Their fix was for me to buy new chairs with a small discount, new arms for the chairs small discount or at my asking they would sell me 4 fake plastic wood trim pieces for $100 ea. (maybe cost them $10)
All the while claiming that customer satisfaction was the most important thing to them.
Stay away from Patio HQ because if you have any issue, any issue, the only help you will get are emails.
2025幎12æ1æ¥
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PatioHQ ããã®åç
Hi Anne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
PatioHQ ããã®åç
Hey Natalie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
High quality cushion!
This was an extremely easy website to use. The customer service was top notch! The quality is excellent and I highly recommend!
2025幎12æ1æ¥
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PatioHQ ããã®åç
Hey Pam! We are delighted to hear that you are pleased with our product, service and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am convinced this company is a scam
I am convinced this company is a scam. I ordered cushions from them. The interior edges of the Sunbrella fabric were very frayed because there was no actual finish to those edges. This made it difficult to even unzip and zip the cushion covers. Also, while it says on the website that the products are made in the US, I could see very clearly from the FedEx tracking that these cushions came directly from India. When I got in contact with the company, they just kept asking for photos, which I gave them, and videos, which I gave them, and more of the same. I think they just bargain on providing a bad product with a fake origin and hoping no one has the energy to follow through on their multiple requests for additional information.
2025幎11æ1æ¥
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PatioHQ ããã®åç
Hi Marily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
FRAUD - BEWARE!
Terrible experience so far. I place an order over the weekend and received an email telling my order had not yet been completed. I thought I failt to checkout so I revisited the site and finished the order. I immediately emailed the company over the weekend after their chatbot could not help me. I was aking them to confirm only one order had been placed. Monday they email me and state they could once again find no orders. Then later in the day, they email me and state that 2 orders had been placed and they are charging me for both. BEWARE!!! FRAUD!!!
2025幎11æ24æ¥
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PatioHQ ããã®åç
Hello Margie, we are sorry for the inconvenience caused. We send the order confirmation email as soon as an order is placed. Upon reviewing your order details, it appears that you were referring to a different email address than the one used to place the order, which may have caused the issue. However, we truly appreciate your feedback in regard to the service and will take it into consideration to improve our customer experience. Our team has reached out to you via email regarding the cancellation of one of the orders as requested. If you have any other concerns, please feel free to contact us.
Great quality and price.
2025幎11æ20æ¥
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PatioHQ ããã®åç
Hi Steve, Thank you for your feedback! Weâre glad to hear youâre happy with the quality and value. We appreciate your support!
Nice product, fast delivery
Love the online ordering portal, easy to use and the final product was good quality. Unfortunately the color fabric I chose was not the color I expected, and the rounded corners of the seat cushions do not align with my chairs. I wish there were more options for selecting shape of the cushion.
2025幎10æ15æ¥
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PatioHQ ããã®åç
Hi Danielle, Thank you for sharing your feedbackâweâre glad to hear you found the ordering portal easy to use and that youâre pleased with the overall quality of the product. Weâre sorry to learn that the color and cushion shape did not meet your expectations.
To assist you further, we kindly request that you email us at reviews@groupbayport.com with your order details and a few photos of the cushions. Rest assured, we will review everything carefully and provide you with the best possible resolution.
We appreciate the opportunity to make this right and improve your experience.
Custom made not for Adirondack chairs
While the Adirondack covers look to be quality, unfortunately they are the wrong size. Due to my inexperience in measuring accurately I will not be able to use them.
2025幎11æ18æ¥
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PatioHQ ããã®åç
Hi Nancy, Weâre sorry to hear about the sizing issue. To ensure we provide the best possible resolution, we kindly request that you raise a support ticket with our team. Once submitted, our team will review your case and work with you to find the most suitable solution.
Made in India
Their website lies. "Made in the USA" sits boldly on their website landing page. Why then does the product ship from India?
Then they'll respond that some manufacturing happens in the US.. but that's not what your site says. If lying like that isn't criminal, it should be.
2025幎11æ7æ¥
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PatioHQ ããã®åç
Hello Richard, thank you for your feedback. We sincerely apologize for any confusion caused. Please be assured that we take customer feedback very seriously, and based on the concerns raised, we have updated the relevant information on our website. If you have any other concerns, please feel free to contact us.
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