PatioLiving レビュー 

PatioLiving からの回答

4時間前

Dear Carter,
I sincerely apologize for the frustration you’ve experienced with your order. This is not the level of service or experience we strive to provide for any of our customers.
Our records show that you placed your order on June 6, 2026, for the Urbia Outdoor Mixx Bloc 47-Inch Square Concrete Coffee Table in Dark Grey.
Per our terms and conditions Estimated Shipping Times, which are available on our website and referenced in your order confirmation, the estimated shipping timeframe provided at the time of purchase is an approximation and is subject to change based on product availability. Once the manufacturer accepts an order, we provide customers with updated estimated ship dates if they differ from the original estimate. 30-Day Return Policy | PatioLiving
After the manufacturer confirmed your order, we emailed you an updated estimated ship date. We also followed up with the manufacturer shortly thereafter and sent you another update advising:
“The manufacturer has provided a shipping date estimate of the week of July 2nd. Please note, this timeframe is subject to change, and these products may ship earlier than estimated. Please contact us with any questions or if you would like alternative suggestions—we are here to help! We will keep you informed of any updates and tracking information as soon as they become available.”
On July 1, 2026, the carrier, Metropolitan, provided tracking information for your shipment, and we promptly forwarded those tracking details to you via email. Your order was successfully delivered on July 15, 2026.
We truly regret any inconvenience or disappointment this experience may have caused. We appreciate your patience throughout the process and apologize that the timeline did not meet your expectations.
If you have any additional questions or concerns, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. – 5:00 p.m. CDT. We are always happy to assist.

PatioLiving からの回答

8時間前

Dear Customer,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.

PatioLiving からの回答

2日前

Dear Paul,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
 That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

PatioLiving からの回答

2日前

Dear Deb,
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you experienced during the ordering process. We understand how confusing it can be when the product image does not update to reflect the selected finish or color.
Unfortunately, not all of the products on our website have the capability to display every available finish selection. While the product options selected are reflected in your order details, the preview image may remain the same for certain items. We understand how this can create uncertainty, and we appreciate you bringing this to our attention.
I also understand your disappointment regarding the promotional code. While we do offer promotional discounts for many products, not all manufacturers participate in sitewide promotions. As outlined in our Terms & Conditions, 30-Day Return Policy | PatioLiving Brand Promotion Code Exclusions: Due to manufacturer restrictions, the following brands are excluded from email list and sitewide banner promotion codes: Alora Mood, Anderson Teak, Arteriors Home, Arteriors Outdoor, Axcss Inc, Barlow Tyrie, Berlin Gardens, Bromic Heating, Cane Line Outdoor, Capital Lighting, Capterra Casual, Castelle, Compamia, Connubia Outdoor, Craftmade, Currey & Company, Dainolite, Dalyn, Darlee Outdoor Living, dweLED by WAC Lighting, Ebel, Ecosmart Fire, Eichholtz Outdoor, Elegant Lighting, Emeco Outdoor, Ethnicraft Outdoor, Eurofase, Eurofase Heating, Fanimation, Fermob, FIM Umbrellas, Fine Art Handcrafted Lighting, Forever Patio, Four Hands Outdoor, Frog Furnishings, Generation Lighting, Grosfillex, Harmonia Living, Heatscope Heaters, Hinkley, Hubbardton Forge, International Home Miami, Jardinico, Jensen Outdoor, Kartell Outdoor, Kettler, Kingsley Bate, Kuzco Lighting, Lark Living, Lloyd Flanders, Loloi Rugs, Louis Poulsen, LuxCraft, Mallin, Mater Outdoor, Modern Forms, Moe's Home Outdoor, Nardi, Oakland Living, Oluce, Outdoor Greatroom, PGS Grills, POLYWOOD®, Primo Grills, Qeeboo, Qeeboo Outdoor, Rainbow Outdoor, RCS Grills, Regina Andrew, Resol, Seaside Casual, Shadowspec, Smart & Green, Summer Classics, Suncoast, Sunglo, Sunpak, Sunset West, Teak Smith, Telescope Casual, Teva, Tommy Bahama Outdoor, Treasure Garden, Tropitone, Troy Lighting, Tupelo Goods, Uttermost Outdoor, Vanguard Furniture Outdoor, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Studio, Vondom Outdoor, WAC Lighting, Wildridge, Woodbridge Outdoor, Zuo Outdoor
We truly appreciate your feedback, as it helps us identify areas where we can improve the shopping experience for our customers. If you have any questions about your order or need any additional assistance, please don’t hesitate to let us know. We’re always happy to help. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

PatioLiving からの回答

2日前

Hi Erin,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.

PatioLiving からの回答

3日前

Dear Barbara,
I am very sorry for the frustration and disappointment you experienced with your order. This is not the experience we want for any of our customers, and I sincerely apologize for the inconvenience.
On June 25, 2026, you placed an order for the Teak Smith Storage Rack. As outlined in our Terms & Conditions and Shipping Policy, the estimated shipping timeframe provided at checkout is an approximation and may change based on product availability. Once an order is accepted by the manufacturer, we provide updated estimated ship dates if they differ from the original timeframe communicated in your order confirmation. 30-Day Return Policy | PatioLiving
Unfortunately, on July 10, 2026, we were notified by the manufacturer that the item had been discontinued. Our team reached out to inform you of this update and provided alternative product options for your consideration.
Today, after speaking with our team, you requested to cancel your order. We promptly worked with the manufacturer to process your cancellation, and a full refund has been issued. A confirmation email with your refund receipt has also been sent to you.
Again, I sincerely apologize for the inconvenience and appreciate your patience and understanding throughout this process. If you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. You can contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.

PatioLiving からの回答

3日前

Dear James,
Thank you for taking the time to share your feedback.  I will have a member of our Sales Team reach out to you directly to help explore any available pillow options that may be compatible with your purchase. We appreciate your business and the opportunity to assist you. If you have any questions in the meantime you can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

PatioLiving からの回答

2026年7月9日 に更新

Dear James,


Thank you for taking the time to speak with me today and for sharing your experience. I am truly sorry for the frustration you experienced. This is not the level of service we strive to provide, and I sincerely apologize.


During our conversation, we discussed your concerns regarding the estimated ship date (ESD). I also wanted to provide you with the relevant section of our Shipping Policy for your reference.


Estimated Shipping Times
At the time an order is placed, an order confirmation email is sent that includes the approximate lead time for the order. Please note that shipping times are estimates only and may change based on product availability. Once the manufacturer accepts the order, we will notify you if the estimated shipping timeframe differs from the original estimate provided at checkout.


On June 17, 2026, after the manufacturer confirmed your order, we sent you an updated email advising that the estimated shipping date is July 15–20, 2026. As noted in that communication, this timeframe is provided by the manufacturer and remains subject to change. We also let you know that we would continue to keep you informed of any additional updates or tracking information as soon as it became available.

As promised, I have already reached out to the manufacturer on your behalf to request the most current status of your order. I understand you were hoping to receive your furniture before your wedding on June 18, 2026, and I completely understand how disappointing this has been for you. Please know that I will continue to monitor your order closely and will contact you as soon as I receive an update from the manufacturer. If you have any questions in the meantime, we are happy to assist you via Contact Us or you can call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

PatioLiving からの回答

2026年7月9日

Dear Kate,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.