PatioLiving レビュー 

PatioLiving からの回答

2026年7月8日

Dear Customer,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.

PatioLiving からの回答

2026年7月6日 に更新

Dear Sue,

Thank you for reaching out. I sincerely apologize for any frustration you’ve experienced with your order. This is certainly not the level of service we strive to provide for our customers.
Our records show that on May 15, 2026, you placed an order for two Lane Venture Swivel Glider Lounge Chair Replacement Cushions. At the time your order was placed, the estimated shipping timeframe provided was 2–4 weeks.
On June 9, 2026, your order was assigned tracking information with the freight carrier, which was within the estimated lead time provided in your order confirmation.
We understand that you’re eager to receive your order, and our Logistics team has already reached out to the freight carrier to obtain the latest delivery update. As soon as we receive additional information, we will be in touch right away.
We appreciate your patience and sincerely apologize for any inconvenience this has caused.
If you have any questions in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.

PatioLiving からの回答

2026年7月6日

Dear David, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

PatioLiving からの回答

2026年7月6日

Dear Wendy,
Thank you for reaching out. I sincerely apologize for the frustration you’ve experienced with your order. This is certainly not the level of service or experience we strive to provide for our customers.
Our records show that on May 19, 2026, you placed an order for the Treasure Garden AKZ13 Stationary Umbrella Base and the Treasure Garden AKZ Plus 13-Foot Octagon Cantilever Umbrella.
As outlined in our Shipping Policy and Estimated Shipping Times, the order confirmation email includes an estimated lead time based on information provided by the manufacturer at the time the order is placed. Please note that these are estimates only and are subject to change based on product availability and the manufacturer’s production schedule. If the manufacturer provides an updated estimated ship date after accepting the order, we communicate those changes as soon as possible. Shipping Policy | PatioLiving
On June 20, 2026, after receiving an update from the manufacturer, we emailed you with a revised estimated shipping timeframe of June 23–26, 2026. That email also explained that the timeframe remained an estimate, could change, and that our team was available to assist with any questions. We also advised that we would continue to provide updates and tracking information as soon as they became available.
On June 26, 2026, you contacted our Customer Service team through Live Chat to request an update on your order. Our team immediately reached out to the manufacturer on your behalf. Later that same day, we emailed you with the latest information we had received, advising that the manufacturer was experiencing a slight delay and had provided a revised estimated ship date of July 10, 2026.
On July 1, 2026, you requested to cancel your order. Our Customer Service Supervisor also contacted you that day regarding your request. Because of the holiday week, many manufacturers closed early or are operating with limited staffing, which has delayed their response. We are actively working with the manufacturer to process your request and will contact you immediately as soon as we receive an update.
We sincerely apologize for the inconvenience and appreciate your patience while we work toward a resolution.
If you have any questions in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.

PatioLiving からの回答

2026年7月1日

Dear Don, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
 That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.