PatioLiving レビュー 

PatioLiving からの回答

2026年6月30日

Dear Richard,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern this situation caused.
We understand how concerning it is to see an unexpected charge on an order, particularly when it involves a promotional item advertised as free. This is not the experience we want any of our customers to have.
As soon as the discrepancy was brought to our attention, our team began investigating the transaction to determine the cause and ensure the pricing was corrected appropriately. While we understand the additional review delayed a resolution, it was necessary to verify the order details and make sure the issue was handled accurately. We regret the inconvenience and frustration this caused. We have refunded you for the charge of the speaker. Please keep a look out for an email with your receipt.
We appreciate you bringing this matter to our attention and the opportunity to review it. Customer trust is extremely important to us, and we are committed to providing accurate pricing and transparent service. We hope the resolution provided demonstrates our commitment to making things right. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

PatioLiving からの回答

2026年6月29日

Dear Joe,
Thank you for reaching out. I sincerely apologize for the frustration you’ve experienced. This is not the experience we want any of our customers to have.
On Saturday, June 27, 2026, you spoke with a member of our Sales Team regarding a dining table and chairs. During that conversation, our representative advised that they would email you a few options to review and select from.
Because our Sales Representative was out of the office on Sunday, they were unable to send the options that day. They will be sending those selections to you today. We sincerely apologize that this was not communicated to you sooner and understand how the lack of an update could be frustrating.
We appreciate your patience and understanding while we work to get this information to you. If you have any questions in the meantime, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.

PatioLiving からの回答

2026年6月29日

Dear Jeri,
Thank you for reaching out. I am truly sorry for the frustration you’ve experienced with your order. This is not the experience we want any of our customers to have.
On May 17, 2026, you placed an order for a Treasure Garden Market Aluminum 9-Foot Octagon Crank Lift Umbrella. On June 17, 2026, your order was shipped via FedEx, and it was successfully delivered on June 23, 2026.
On June 24, 2026, you contacted us to report a deep clamp mark on the lower pole where the umbrella inserts into the base. We promptly partnered with the manufacturer to investigate your concern.
On June 26, 2026, we received the following response from the manufacturer:
“We have confirmed that there is no damage to the pole. The mark is normal and is part of the manufacturing mold used in the production of the bottom pole.”
We understand this may not have been the outcome you were hoping for, and we appreciate you giving us the opportunity to investigate your concern with the manufacturer.
If you have any additional questions or if there is anything else we can assist you with, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.