Web site was easy to use, prices were below other quotes I received, and a VERY responsive chat provided a close matching accessory piece. I was extremely satisfied with their customer service. Thanks... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Frustrating that my choice wasn't shown. The sample color stayed the same which was not what I was ordering. Also, I signed up to get a discount and it was not allowed when I finalized my order. I r... もっと見る
企業が回答しました
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... もっと見る
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
連絡先
North Michigan Avenue 980, 60611, Chicago, 米国
- patioliving.com
4.4
優良
3139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Moved the shipping date from 1-2 weeks to 6+ months after charging me $5,288.99
Placed $5,000+ order and they moved the shipping date from 1-2 weeks to 6+ months after charging my card.
Order was placed and payment was taken on June 4th, 2026 with the the confirmation directly and clearly stating all items to ship within 1-2 weeks.
Order status page is now showing the estimated date to ship items of December 7th, 2026 - over six months from order date.
We called them on June 7th and they informed us they will cancel all items and issue a refund to the original payment method.
We called them again on June 9th and June 10th to confirm they are issuing us a refund and they have transferred us, hung up or given us indefinite answers.
At this point I believe the merchant is operating fraudulently and with such a large purchase to drag along without fulfilling their obligations is questionable at best.
Before they reply some nonsense about not finding our order:
Order Confirmation #1056055
2026年6月10日
自発的なレビュー
PatioLiving からの回答
Dear Cayleigh,
I wanted to personally reach out and apologize for the disappointment and frustration you experienced with your order. We understand how frustrating it can be when an item does not become available as expected, and we are sorry for the inconvenience this has caused.
On June 4, 2026, you placed an order for two Ratana Mission Hill Wicker Cushion Lounge Chairs and one Ratana Mission Hill Wicker Cushion Sofa in Pewter. As noted in our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
When the manufacturer confirmed your order on June 7, 2026, they advised that the sofa was unfortunately out of stock and not expected to be available until December. We understand this was not the news you were hoping to receive, and we sincerely apologize for the disappointment.
After speaking with our team on June 8, 2026, you requested that the order be canceled. We immediately submitted that request to the manufacturer, and they have since confirmed that the cancellation has been completed.
Please keep an eye on your email, as you will receive a confirmation showing the refund and cancellation details. We are grateful for your patience and understanding while we worked through this with the manufacturer.
Should you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. We would be happy to help in any way we can via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
16 days later still hasnt shipped
Ordered outdoor furniture on 5/25. It’s now 6/10 and it still hasnt shipped despite being listed as In Stock and Shipping in 1-3 days. I’ve spoken to customer service a handful of times and each time they blame the manufacturer for different reasons. They’ve also quoted shipping days each time that have come and past. I would certainly buy elsewhere if at all possible.
2026年5月24日
自発的なレビュー
PatioLiving からの回答
Dear Logan,
Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
No communication 5 days after my…
No communication 5 days after my purchase. No tracking information
Would not recommend. Starting to think the website is a scam.
2026年6月4日
PatioLiving からの回答
Dear Anthony,
Thank you for your patience, and I sincerely apologize for the frustration and disappointment you’ve experienced with your order. I understand how frustrating it can be when an order does not progress as expected, and this is certainly not the experience we strive to provide.
On June 3, 2026, you placed an order for two Capterra Casual Recycled Plastic Adirondack Chairs. Please note per our terms and conditions, Shipping Policy | PatioLiving Estimated Shipping Times
At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation.
On June 6, 2026, you contacted us requesting an update on your order. Our team promptly reached out to the manufacturer on your behalf to gather the most current information available.
Today, June 9, 2026, you contacted us to request cancellation of the order. We have submitted your cancellation request to the manufacturer and are currently awaiting their response.
We truly appreciate your patience and the opportunity to assist you. Thank you for bringing your concerns to our attention, and we will continue to do everything we can to help resolve this matter as quickly as possible. If you need anything in the meantime please dont hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Easy customization and shopping experience
Very quick and easy to find what I needed, customize an order, and get it ordered.
2026年6月8日
Excellent chat support
Excellent chat support. I made a large order but made a mistake in listing the delivery telephone number. It was easily fixed here.
I had two earlier chat support sessions with different people about buying the same set of furniture that I ultimately did buy today--both reps were also excellent and first tracked down the discrepancy between the picture shown and the text displayed and then found me the correct table even though it was not listed in the catalog. I find the chat support at PatioLiving to be outstanding with 3 out of 3 contact sessions.
2026年6月8日
Online great selection and great follow…
Online great selection and great follow up with a real person.
2026年6月8日
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. THEY MISREPRESENT THE QUALITY OF THEIR GOODS...DELIVERY IS A NIGHTMARE...THEY DO NOT ASSEMBLE WHEN THEY SAY THEY WILL. TOTAL BULLSHIT
2026年6月8日
自発的なレビュー
PatioLiving からの回答
Hi Demetrios,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with your order and delivery process.
After reviewing your account, we can confirm that the delivery carrier has been attempting to reach you to coordinate service; however, they were unable to leave messages because the voicemail mailbox was full. We are glad that our customer service team was able to connect with you today and that you were able to speak directly with the carrier regarding the delivery arrangements.
We understand how important a smooth delivery experience is and regret any inconvenience this situation has caused. Our team remains available to assist and work with both you and the carrier to ensure your order is completed as quickly as possible.
Thank you for your patience, and please don’t hesitate to contact us if you need any further assistance. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Nice covers fit our patio furniture but…
Nice covers fit our patio furniture but after 3 years they deteriorated. We only used them for about 6 months a year when the cushions were on the seating-they were inside during the winter-and we had hoped they would last longer.
2026年6月7日
Website was easy to navigate
Website was easy to navigate, quickly found the color wanted, and ordering was a breeze!
2026年6月7日
A good argument against AI is sharp, well trained sales service. Here is why
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through,
QUITE THE OPPOSITE this time. Excellent product knowledge, Listened closely to the requirements, understood them clearly. Frank about the pros and cons of fabrics, and balanced that against delivery constraints. There is little for a merchant to gain by having a very broad array of choices unless the staff is high enough to navigate.
Otherwise,the internet trade default to amazon or COSTCO. (Which would have been a couple of hundred cheaper fit not as well .
2026年6月7日
Very Helpful Customer Service
I just found this website and I had a few questions. I was connected to a live person in the chat not a bot. Tony was very helpful and knowledgeable. I will be ordering from Patio Living in the near future.
2026年6月7日
自発的なレビュー
I signed up for 10% discount and to…
I signed up for 10% discount and to receive emails but the discount would not apply until after I purchased umbrella. Please apply
2026年6月7日
PatioLiving からの回答
Dear Erika,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
You doubled my order
You doubled my order. Please correct and confirm immediately before I cancel entire order with cc company! I only want 3 umbrellas, not 6.
2026年6月7日
PatioLiving からの回答
Dear Sally,
Thank you for bringing this to our attention, and we apologize for any concern this may have caused.
We have reviewed your order and can confirm that it has been corrected to reflect 3 umbrellas only. To provide additional confirmation, we’ve also sent an email regarding this update, so please keep an eye on your inbox.
We appreciate your patience and the opportunity to address this for you. If you have any questions or need further assistance, please don’t hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Great Selection-
2026年6月7日
Ordered covers
I misunderstood what products are eligible for discounts & did not read the banner on their website. Regardless of my mistake Patioliving got me squared away. Thanks to their CS crew for helping me out.
2026年6月5日
PatioLiving からの回答
Dear Kyle,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
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