Paul Smith レビュー 

Bought a pair of shoes from an outlet in York which then came unstitched. They couldn’t repair at cobblers (paid for by Paul Smith), so sent a returns form to return shoes (for a refund) but qr code didn’t work so they refunded me in full anyway. I was kept informed at all times and cannot fault how good the customer service was. This is invaluable when so many companies don’t care once they have your money. Fantastic service

I had an issue with an order and Josh was simply amazing at sorting it out for me to a very tight deadline. I’d say it’s up there with the best customer service I’ve had from any organisation and he went above and beyond. It’s quite hard to believe that any business still bothers to offer personal service like this but I can promise you that Paul Smith are at the front of the line in terms of customer care in my personal experience. Simply excellent.

It is now over 7 days since I requested a refund to a faulty product. They say allow up to 14 days for a resolution. This to me is far too long. They are the poorest company I have dealt with for good customer service. Beware!!!

Fantastic customer service. Special thanks to Jemma and Abigail for their patience. I cannot thank you enough for all of your help.

God kvalitet,gode priser,hurtigt levering

Tell you one thing and do the other.

If this company could deliver when they say they could then they would be good. Communication is shockingly bad. Returns are a total joke.

Very helpful and a good place to shop. All queries dealt with to my satisfaction.

Fantastic customer experience that went beyond my expectations. Great sense of customer support, very professional and prompt service. And great clothes of course :)

I ordered 3 items from Paul Smith, but only received 1 item — unfortunately, it was just the most expensive one from the order. The other two items never arrived.

I contacted customer support multiple times and was repeatedly told that the issue would be investigated and resolved. After weeks of communication, I was ultimately informed that they could not help me at all. No explanation, no solution, and no accountability.

The support team seemed completely confused throughout the process. Every time I reached out, I received different responses, and nobody appeared to take ownership of the issue. It felt like I was being passed around without any real intention of resolving the problem.

What surprises me most is the very high Trustpilot rating. Based on my experience, I cannot understand how this company maintains such positive reviews. When a customer is missing part of an order, solving the issue should be straightforward, yet they failed to provide any meaningful support.

At this point, I am considering initiating a chargeback through my bank, as I have exhausted all other options.

Very disappointing experience and certainly not the level of service I would expect from a premium brand.

Order number: 1923757

Thank you very much for your help in quickly replacing the faulty product (PS sneakers). My advisor was Joshua, who handled my complaint very competently and efficiently. Five stars !
Thank you again!
Georg

Paul Smith quality and style is always so elegant and special. The service is also incredible - with staff going above and beyond. I made an enquiry about an item, and they tracked it down for me and enabled me to buy it. Wonderful communication with charm. What a pleasure to deal with them.

Paul Smith customer service is first rate. It’s very unusual nowadays to find an online store with a good customer support function.

I was looking for a pair of jeans and my size wasn’t available, however, the team in Nottingham kept in touch and ordered them for me when they became available. Special thanks to Jamie.

I’m a big fan of Paul Smith clothes and am really impressed with the high calibre service provided.

I had a problem with the Paul Smith Heathrow T3 shop for a certain reason
The PS customer support via Daniel sorted this out so I could purchase the product

Simply outstanding

Customer service was responsive and helped me solve my problem quickly.

J'ai eu un souci avec un polo Paul Smith sur lequel les tâches de sueur ne voulaient pas partir
J'ai contacté le service client qui m'a très rapidement proposé une solution en m'envoyant un nouveau polo dans un très bel emballage cadeau ! c'était parfait, merci beaucoup

Usually I cannot be bothered to write reviews yet the customer support provided by Joshua from Paul Smith was exceptional.

I recently purchased a leather rucksack yet the zip had a fault and unfortunately prevented me from opening it.

Was advised to contact Paul Smith customer services when visiting the Nottingham branch and spoke with Joshua who was sympathetic and understanding.

Unfortunately the exact model of rucksack was out of stock yet an alternative was sourced and I am 100% satisfied with the replacement.

Joshua, thank you for your help and resolving my issue so quickly.

I had a trouble with one of their product which I had bought from another online shop, and asked them if they had any tips for it. They didn't have that but they compensated more than I had paid so that I could deduct that amount when I buy another product from them. It was a win-win.

Very prompt response to my inquiry…as a result I ordered the size which is appropriate for me based on this advice.
The item arrives tomorrow and I am hoping it fits well.
If not, I am confident that is will be able to resolve the problem without drama.

Love the brand. Amazing service. Asked for some shoe bag for my growing collection and they sent the. for free!! WOW :-0