Paul Smith レビュー 

Excellent service and after sales support

Some of their stuff is nice. But never sign up for their newsletter, you can’t change preferences ever again. Not a customer focused company.

The customer services team went over and above to help me.

Great customer service. No hassle, no arguments, refund proceeded very quickly.

Excellent customer service. Very quick and helpful response to a question I had. And their products are great as well.

Excellent customer care
Helped by Joshua at customer care for an exchange, couldn't have been more helpful, thank you

Excellent customer service from Paul Smith. The team is always extremely helpful, responds quickly, and resolves any problems efficiently. Consistently a great experience dealing with them

I’ve had a really good experience with the customer service via email, especially with Joshua They were very patient, helpful, and paid attention to every request and detail. The communication was professional and friendly, and they made sure all my questions were answered. I truly appreciate their support and excellent service.

Exceptional service from Joshua!! Leather strap snapped on my backpack, we exhausted all avenues to repair it as it was no longer available. Sadly we couldn’t so they allowed a replacement of my choice , Joshua went above and beyond any expectation I had. Love Paul Smith ❤️

I am extremely disappointed with this experience. I returned the items as required, and the return was shown as completed at the time. However, around 6 months later, I was suddenly charged for the items because the brand claimed the return was not received.

What makes this even worse is that I was told the parcel was not scanned by DPD, which is completely outside of my control as a customer. If there was an issue with the courier scan or return tracking, this should have been investigated properly at the time — not used as a reason to charge me half a year later.

After such a long period, it is unreasonable to expect customers to still have return receipts or proof of postage, especially when the return appeared to have been processed successfully. I only have a screenshot showing the return status, but this should be enough for the company to investigate properly with the brand and courier instead of simply passing the cost onto the customer.

This process is unfair, poorly managed, and extremely frustrating. Customers should not be penalised because of poor return tracking between the company, the brand, and DPD.

Very disappointing service. I would not recommend using them unless their return and charging process becomes much more reliable and transparent.

Very happy with the assistance I received by email from Jemma. Very responsive with clear communication and was able to sort a defect I had with a pair of shoes. Many thanks!

Always excellent support service from Paul Smith, as well as experience when shopping in-person (SOHO, NYC).

My shoes developed a hole in the sole just six months after purchase. It was unexpected for both sides but customer service handled the issue promptly and arranged a replacement. Thank you.

Hi
How are you doing?

First of all, excuse my English. I bought a Barbour jacket at the SoHo store and weeks after wearing it, the fabric showed wear… Luckily, I was assisted by Sales Supervisor James Russell, who explained exactly what was happening and gave me excellent support. The jacket was repaired by the Barbour NY team; the repair was so perfect I thought it was a new jacket.

Thank you so much for having such an amazing team and especially to James Russell for being so kind and polite and making my day brighter.

Thank you.

Carlos Ribeiro

I saw my leather on my card holder was peeling, and my customer service agent Joshua was truly amazing! He got the information he needed and made it right as fast as possible. I could not have asked for a better experience, and it is safe to say that I will be a continuing Paul Smith customer for many more years to come! Thank you again to Joshua for all of his help and making everything right as fast a possible!

Purchased two sweatshirts which shrank in the wash which was really disappointing as that’s not the quality I expect for the money. Raised with customer service and the service from Jemma was outstanding. Quick to sort out , Professional, kept me updated, and replaced without any quibbling. So what was a 2 out of 5 for the quality of the items , was raised to 5 out of 5 for the outstanding customer service

The response to my request was outstanding and typical of the service I have always found from Paul Smith. Efficient and friendly.

Fast responce & simple presedure and cant fault there service .

Paul Smith always a pleasure to deal with. Special mention to Ruby who is always a delight to liaise with and a credit to hear profession.