pawfect4pets.co.uk レビュー 

DO NOT USE THIS COMPANY, IF I COULD GIVE IT A ZERO STAR I WOULD. MY ORDER NEVER ARRIVED, I WAS PROVIDED FALSE TRACKING INFORMATION AND THEN LIED TO BY THE OWNER. AVOID! AVOID! AVOID! AVOID! You certainly did not offer a refund and I have your messages to prove otherwise hence myself making a claim through PayPal to retrieve my money,plus I didn't wait a month I waited 15 business days as per your terms and conditions. You seem to have an answer about everyone's complaint and blame them. WE CANT ALL BE WRONG, AVOID ,AVOID ,AVOID! If anyone can send 6 emails in 30 seconds I would be very surprised! The only rude person is yourself and you have also just proved how much you lie. I ham happy to supply screen shots of your lies to anyone who would like to see? What an awfull company and awfull customer service. I hope everyone reading these reviews can see what a charlatan you are . AVOID, AVOID AVOID!
Again you are showing what everyone is saying about you and you awfull company :)) when will you learn?? You are your own worst enemy.

Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here, Highly recommended!

Every experience I've had with Pawfect4pets has been positive. The quality if their products is unmatched, and their prices are very reasonable. My recent purchase arrived in perfect condition, and my pets are thrilled. Their customer service is top-tier, making the entire shopping experience seamless. i wouldn't shop anywhere else for my pet supplies.

Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!

Pawfect4Pets has been my go-to for all my pet supplies. Their website is east to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!

I recently purchased several item from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets loves everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!

Pawfect4Pets consistently provides excellent service and products. I've ordered from them multiple times, and each time the experience has been wonderful. The products are always of the highest quality, and their shipping is prompt. Their customer service team is friendly and quick to assist with my issues. Highly recommend Pawfect4Pets for all pet owners!

I've been a loyal customer of Pawfect4Pets for a while now, and they never disappoint. Their products are top-notch, and they always have what I need for my furry friends. The delivery is fast and reliable, and their customer service id exceptional. I can't imagine shopping anywhere else for my pets'needs.

I recently purchased several items from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets love everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!

Dire. The products are cheap crap and you can’t get hold of anyone don’t buy!
I bought a honeypot bed in size Large for my 3.4kg Persian cat and she doesn’t fit. In fact I think only a pet rat or small rabbit would fit in it maybe.
The quality leaves a lot to be desired and good luck emailing or trying to live chat with them- bloody awful! Never again!
As you can see from the response, the company have a bad attitude and cannot take the fact that I have called them out on the inability to contact them. Saying that my review is not accurate says a lot about the business. It doesn’t matter where it is sold when the product is not fit for purpose. My cat is only 3.4kgs and can be verified but the bed is tiny! Why would I spend the time posting a bad review if this weren’t true-I was hoping to post it on Instagram as a win but I most certainly won’t be. I would look at other reviews where people have found the products on Temu, maybe their other products are ok but I wouldn’t risk buying from them ever again!

I can confirm that products are from Temu. Found my cat bed on there for less than half the price and these guys even used the same photo! Contacted customer service as I wanted to cancel. Extremely unprofessional… literally tried shouting over live chat in capitals when I confronted them for their products. Avoid at all costs. Better off at pets at home.

Terrible quality dog bed - lumpy flat padding. Looks nothing like the photos. Suspect has been shipped from Temu as they offer identical looking bed for a fraction of the price and it took over 2 weeks from dispatch to the bed arriving. Very rude and condescending customer service when requested a refund. Had to pay my own fee for return. Sent the bed back 2 months ago via first class delivery and still not seen any refund. Have not had a reply to my most recent emails.

Ordered a dog hoodie. Checked the size guide, measured my dog and ordered the size recommended as per size guide
Item arrived and is so small and doesn't fit. Total waste of £20.

Order dog bed

Took ages to arrive

Didn't even bother opening packaging as I was sure they probs ordered off temu waiting then sent to me for big profit.

Trying to get a refund I was told surely I can find use for the bed as they are very disappointed in me which was unacceptable.

Pleased I used PayPal to secure my money

Have just received the large dog car seat, which is almost the size of a sofa. It's perfect for our Westie and Jack Russell. They can cuddle up on long journeys without both having to try and squidge on one seat.
After reading the negative reviews I was a little nervous but the whole process took 2 weeks and I was informed along the way about my order and given a delivery date.
I would definitely rate this 5 stars and wouldn't hesitate to use them again.

Ordered a pet bed and the bed that arrived was COMPLETELY different to the listing - much, much worse quality, completely different colour and fabric. They have given a partial refund to keep it (which I accepted to avoid the hassle of sending it back) but they are completely mis-selling items.
Don't waste your time.

Edit: They have just private messaged me on Facebook to complain to me personally about this review. Unprofessional and creepy behaviour and I will certainly not be replying to them in private.

I’ll start by saying, this is a very long review but I strongly advise you to please take the time and read it all, along with everyone else’s negative reviews if possible, BEFORE considering buying from this Company (something I wish I had done). They all have a similar theme with regard to dealing with its Director (Name of which is provided on Companies House public records).

Like other people have said in their reviews, I too have been threatened with a defamation claim (btw for his benefit, it’s Defamation not Deformation as he likes to refer to it - two very different things) if I write a negative review and also the threat of him responding stating that I am yet just another rude customer with emails to prove it (like everyone else who’s written a negative review). Defamation claims against so many different people all sharing the same negative experiences regarding the same Company - the irony!!

Products are coming direct from China, which in itself is not a bad thing as let’s face it most things are from China, but this is the true reason the delivery time is so long and certainly not because the products are in any way ‘unique’ as his website states. No wonder there isn’t any tracking information provided upon dispatch! After repeatedly having to ask for tracking details, and the return address details, he finally gave them to me only after I made reference to the negative reviews and how he was now also ignoring my emails!

Tracking details he provided me as follows viewable using postal.ninja

Tracking number:
YT2409221236071780 C
****************^••••••••••
Alternative numbers: HOORVA0294188853
Shipment type: YunExpress O
To address: United Kingdom
Weight: 0.462 kg
In transit: 9 days
Translate to: eng+auto A*
/ Edit
YunExpress
Apr 01, 2024 at 20:07
Shipment information received
Apr 02, 2024 at 09:10
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
Evri
Apr 02, 2024 at 12:30
In Transit to Evri
YunExpress
Apr 02, 2024 at 17:10
Arrived at origin facility
Mainland China, CN
YunExpress
Apr 03, 2024 at 12:48
Shipment has been returned to sender
Mainland China, CN

So save yourself a ton of money and order the exact same products direct from Temu or Ali Express for a fraction of the price, which better reflects the quality. At least that way if you want to return you can do so without having to deal with the extremely rude Director of this Company.

He even had the cheek to tell me I shouldn’t worry about not getting my refund , after I expressed concern that others had stated they had returned products and not received their money back, because my credit/debit card Company will refund me if he doesn’t!

He claims that the company has had over 200,000 customers with only a small number of negative reviews. Copied and pasted from one of his emails :

“You are now saying you have looked at some negative Trustpilot reviews so let’s put this in proper context. As you have rightly said we have been tarading for 4yrs now. In that time we have had over 200,000 customers, been endorsed by ITV for our Anti Anxiety dog bed range, endorsed by Country Living for many of our products and will appear in one of the biggest pet retailers this winter for our dog jackets. Not to mention the over 12,000 positive reviews from Google and customer feedback on our own website! (You are welcome to check!)

Yet you have looked at a grand total of 65 negetive reviews on Trustpilot. (Thats out of over 200,000 customers!) Almost all of which are left by customers who were rude towards us, didn't read website terms and many of them not based on a true experience. Something we are currently persueing with Trustpilot.”

I did some research on his Company after receiving this claim - available at Companies House (accessible to the public via gov.uk). Makes for an interesting read based on the above customer sales claim!

I have chosen not to return the cat bed (when I finally receive it) as I simply don’t trust that he will refund me, even though he has said that he will, too many of his reviews state otherwise and why should my credit card company foot the bill! I wanted to return my item simply because I just no longer needed it. I had purchased something else, as I needed it quicker than I had originally expected and couldn’t wait for this one to arrive and I simply wanted to exercise my customer right to return a product.

23 emails later back and forth I have chosen to write this off as a bad experience and a loss of money to myself and write my review honestly and to the very best of my ability with the advice to anyone reading this being- DO NOT BUY FROM PAWFECT4PETS!!!

**Edit- ordered 31st March changed to large 1st April shipped 2nd asked for return info on 9th still not received item and it’s now 11th. Definitely not received in 6 days!

I ordered a jumper and I wanted to exchange it for a smaller size. I immediately emailed them and asked to exchange and they said yes that’s fine. So I sent the jumper back and I have sent them about 6 emails and not heard a single thing back and it has now been over 4 months!!! I first ordered in December, it’s ridiculous. I have emailed time and time again asking them to send the new jumper and not a single reply. So they have scammed me out of £35.

Excellent service life jacket perfect for our Zak. Quick reply when I had a query. Thanks Phil

I ordered a car dog bed costing £90 and after waiting for 2 weeks for delivery, it broke the first time I used it.

The tether strap is hanging on by a thread after just 10 minutes of my dog sitting in the bed. The dog wasn't left unattended at any point so I know she wasn't tugging excessively on it.

I asked for a refund and was told that they're a small company and refunds are very expensive for them so they asked if they could send a replacement as the bed is just faulty, and that this has never happened before. Just one look at the reviews on this page tells a different story.

I asked again for a refund because I can see the other tether straps are equally flimsy with single stitching to a thin material, so I don't think that particular tether was faulty. The product is just poor quality.

I also said that after waiting for 2 weeks for the first delivery I didn't want to wait another 2 weeks for another delivery as the seats in my car are suffering while I wait. It's very muddy where I live and my spaniel just loves puddles.

I was then told that it's my dog's fault that the bed broke and that the straps are robust. I have a small spaniel. I was shocked to read their email blaming me for the cheap quality of the bed they're conning people into buying. I wish it was as cheap for me to buy... for £90 I expected better.

Edit:
I've been threatened with a "deformation claim" (direct quote) if I don't remove this review. I have an email thread and photos to evidence this review.

I have been offered a refund if I destroy the bed and show photos of the destroyed product.

I found this very strange and I've been in touch with my bank who assured me that this is a highly suspicious request from a retailer.

I'm very upset with the way I'm being I'm being spoken to and threatened, and I would strongly urge people to avoid this company.