Pennine Home Improvements レビュー 

472
•
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

Steve Bond came showed us the windows which were fabulous quality gave us a great price which we were very happy with looking forward to having a warm house.No pushy sale tactics was a pleasure doing... もっと見る

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5つ星のうち5の評価

I would highly reccomend Pennine. We were kept well informed of procedure regarding fitting etc,by a lovely easy to speak to lady called Kim. On the actual fitting day Scott and Danny kept us informed... もっと見る

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5つ星のうち3の評価

We had a good and thorough meeting for a quotation with one agent, after a ‘cold call’ knock at the front door by a different one . We genuinely considered Pennine’s offer but were unable to take it u... もっと見る

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5つ星のうち5の評価

Had an appointment with Steve this morning regarding replacement windows and I couldn’t fault the service he provided. He spent time explaining the windows they supply and what we would get for our mo... もっと見る

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企業情報

  1. 二重窓設置業者

当該企業による記述

Pennine Home Improvements have been servicing customers in the North East region for over 45 years. We supply and install top quality UPVC windows, doors and composite doors as well as the very best in Living Spaces. Our staff's obsession with customer service is backed up by our unrivalled 20 year guarantee which we believe will give our customers the peace of mind they deserve. Feel free to visit our showroom in Team Valley to see a selection of the products that we offer, or allow us to visit you in the comfort of your own home at a time that is convenient for you, completely free and under no obligation. We are Proud to be Pennine!


連絡先

4.6

優良

TrustScore 5段階評価の4.5

472件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(472)

過去12か月のレビュー数: 208件

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5つ星のうち5の評価

Great quality doors and windows…

The quality of the doors and windows are great. Kim co-ordinated the fit and kept me up to date. John and Johnny fitted my windows on the day, they were quiet and just got on with the job. I taken 6 hours to install 2 doors and 4 windows. All-good

2026年1月26日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Vince, thanks very much for taking the time to post your review, we really do appreciate the feedback.

5つ星のうち1の評価

NO AFTER SALES

Having just spent thousands of pounds replacing 9 windows at my property there is a small snagging list to complete the work. I have now been let down a second time with no shows from this company to rectify the snagging list .No calls from the company to say they were not attending I had to call them and the project manager said she did not know why they did not turn up? some management communication?
The fitters were spot on but the after sales is a NIGHTMARE

2026年1月5日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Steve, I’m very sorry to hear that we have let you down, it’s certainly not what we expect to happen and I will most certainly investigate to find out what happened. We pride ourselves on delivering excellent customer service and especially after sales, so to hear this is extremely disappointing to say the least, and I can only apologise on behalf of the company, but rest assured you will be contacted tomorrow by a Director to explain what has happened and to arrange a resolution. Once again, please accept my apologies and rest assured we will deal with this matter urgently. Thank you for highlighting this to us.

5つ星のうち5の評価

Excellent quality, fit class fit and brilliant customer care throughout the process.

From initial inquiries to after fitting, the whole experience was informative and very professional. No pressure to buy, I was even able to visit a property that had windows fitted that I wanted. Kept up to date pre fitting, stuck to agreed dates. Windows fitted with minimal disruption and mess. Very professional and helpful fitters, even put my blinds back up for me!! Progress checked at everyday from the office and a site visit. Love my new windows that have made a huge difference to my house, feels warmer more secure and they look amazing.

2026年1月19日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Kay, thank you very much for your lovely review, we really do appreciate the feedback and I’m thrilled to hear how happy you are.

5つ星のうち5の評価

Had new windows installed throughout

Had new windows installed throughout. Had an amazing experience & thoroughly pleased with the works after completion. Kev & Norman were punctual & polite & very tidy working could not fault them.
Got regular phone calls to update us on the progress prior to installation & after.
Really pleased we chose Peninne & would highly recommend.

2026年1月15日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Jackie, thanks so much for saying you’d highly recommend us, it really means the world to us and we really appreciate your kind words.

5つ星のうち5の評価

Excellent fitters, good communication.

Pennine have installed a new roof on my conservatory. The two fitters, Tony and Calum, could not have been better, very much the skilled workmen you hope will be working on your home. Punctual, polite and extremely hard-working, they did a great job and were quiet and considerate throughout, a real credit to the company. The subsequent plastering and electrical work were all done very well and on time. Communication with company, via Allison, was also very good. Overall, an impressive experience.

2026年1月12日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Mary, thank you very much for taking the time to post your review about your experience with us, we really do appreciate the feedback.

5つ星のうち5の評価

First class service

First class service from beginning to end. Constant communication throughout the sale and installation. Everything taken away and cleaned up afterwards. The sales team and installers were really polite and friendly. Would really recommend these guys

2026年1月20日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Allison, thanks so much for saying you’d recommend us following your installation, we really do appreciate it.

5つ星のうち5の評価

Installation of windows and doors

The whole experience was very easy.
The office kept me well informed on when things would be happening.
The fitters on the day were great.

2026年1月15日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Nicola, thank you very much for posting your feedback, we really do appreciate it.

5つ星のうち5の評価

Absolute outstanding installation of my…

Absolute outstanding installation of my front door from Geoff and Nathan. They could not be any more polite and left everything exactly as expected. Thank you!

2026年1月19日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Greg, thank you so much for your review, it’s greatly appreciated and I’m sure Geoff and Nathan will be thrilled to read this.

5つ星のうち5の評価

I had 10 double glazed windows replaced…

I had 10 double glazed windows replaced that only took 2 days. All old windows were taken away. The fitters explained exactly what was being done each day. They were friendly and polite. I was asked to check over each window to ensure I was happy before they left. The Pennine project manager contacted me each day to ensure I was happy with progress.

2026年1月14日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Malcolm, thank you very much indeed for your lovely review, we really do appreciate the feedback.

5つ星のうち5の評価

New windows fitted

New windows fitted - the whole process went smoothly from the co-ordination with Kim through to the fitting with John & Johnny. Really pleased with the final result & wouldn’t have any hesitation in using pennine windows again

2026年1月16日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Matty, thanks very much for taking the time to post your review, really do appreciate it and I’m sure all of the people involved in your project will be delighted that you gave them a shout out.

5つ星のうち5の評価

Excellent company

Excellent from start (a knock on the door, then sales) to finish (installation and after care), absolutely brilliant 👌100% 👏

2026年1月9日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Sara, thanks very much for your positive feedback, we really appreciate it.

5つ星のうち4の評価

It all started when...

It was a lovely surprise from when the 1st Sales man knocked on our door (as we where looking for someone to come and redo the window's and door's) To the 2nd salesman who came and did a thorough extended explanation of how they will look and work. To The workers/builders on Friday where on Time, Very Efficient, got the Cat Flap in utility door, as requested. Quickly and efficiently, everything working as well as it should so far so good. Clean and tidy, polite, where here for longer than expected as the lock on the utility door wasn't up to scratch but they went the extra mile and stayed to get the job done right. I would recommend them to a friend/family member.

2026年1月9日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Charlotte, thank you very much for taking the time to post your review, we really do appreciate the feedback and I’m especially thrilled to hear that you’d recommend us, that’s fantastic to hear.

5つ星のうち5の評価

Amazing service

From the start to finish the whole process of getting our new sliding patio door has been amazing with Pennie I can’t thank them enough for their amazing customer service. We will be definitely using them again for any future upgrades to our home

2026年1月14日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Graham, thanks very much indeed for your lovely review and especially for saying you’ll use us again in the future, it’s greatly appreciated.

5つ星のうち5の評価

A++ Very positive experience

Thank you very much for a very positive and professional service.
From the very pleasant Kim at the office for organising everything and being understanding when I was hospitalised for a month and everything was postponed with no feeling of it being a problem for the company, to the fitters Jonathon and Michael, who were prompt and professional, tidying and hoovering as they finished an area. The finish on the single and bay window was perfect and we are both very happy with the friendly service we have received. Next time we need windows we will be asking for the same team.
Highly recommend.
Thank you.

2026年1月13日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Claire, thank you very much indeed for your lovely review, we really do appreciate the feedback and I’m sure the team will be thrilled when they see this. Thanks also for saying you’d highly recommend us, that really is the best we could wish for.

5つ星のうち5の評価

Full house of windows and doors fitted…

Full house of windows and doors fitted in 2,half days .Rain and freezing weather did not stop Lee and Ken in compleating there great work /Corrina kept in touch on updates and how the instilation was going.Great company thank you all

2026年1月9日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Paul, thank you very much for taking the time to post your review, we really do appreciate the feedback and I'm sure Lee, Ken and Corrina will be delighted to have been given a mention for their involvement with your project.

5つ星のうち5の評価

We felt confident that we would get a…

We felt confident that we would get a great installation as from start to finish there was good and regular communication.
Our Sales Adviser Courtney was very likeable and not at all pushy. Our Surveyor Martin was the best - (unlike one with another Company ) - our Project was complex and Martin was extremely thorough and explained everything in great detail. He was the key to our Project. Our fitters Geoff and Nathan were careful and worked in all weathers to get the job done and they were friendly and tried to stay positive in very tricky working conditions. They put covers on the carpets and there was very little clearing up to do afterwards.
Corinna , our Project Co-ordinator was brilliant and her friendly calls kept us sane when there were delays with the delivery of some of the installation. We saw our Project Manager 3 times in a 3 day installation which impressed us as I don't think this probably happen with many Companies, and he is very friendly and informative.
A little mention must go to the Scaffolding Company who came to take the scaffolding down on the Sunday before Christmas, amazing.
Our installation looks impressive and is good quality. This is our only experience of using Pennine but what felt really good was being given the contact details of a Project team - no having to ring up a number and go from one extension to another. This makes it a good experience. I needed to contact Corinna a couple of times and she sorted it without hesitation.
Thank you Pennine for delivering a difficult installation 👏👏

2026年1月12日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Sharon, thank you so much for your lovely review and especially for giving a shout out to all of the people involved with your project. It goes without saying that it's brilliant to hear such positive feedback following your experience and I hope that we may be able to assist you in the future if you require any further home improvements carried out, or if you need us to visit anyone that you should recommend us too. Thanks again Sharon.

5つ星のうち5の評価

Within a few days of the placing the…

Within a few days of the placing the order for 6 double glazed windows the scaffolding was up and secure,
We expected the windows to be installed the following week but there was a delay in obtaining the glass!
My commitments made it inconvenient to authorise installation so it was deferred for a few weeks.
However, despite an initial delay the windows were fitted in 1 working day.
The team of Garry and Adam were extremely good. They showed respect for our property, laying dust sheets and tidying up as they moved from room to room. They worked swiftly and competently. Added to that they both had a friendly personality, chatting to us as throughout the day.
Having arrived about 8am they finished at 4pm. A job well done.
I am also very pleased with the office staff, especially Kim. She accommodated our delays and kept updating the schedule, and after completion of the job was eager to check that we were satisfied with the work and the quality of the end result.

2025年12月11日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Kath, thank you so much for your lovely review, we really do appreciate the feedback and it’s especially nice of you to give a mention to the staff involved with your project, I’m sure they’ll be absolutely thrilled to read this.

5つ星のうち5の評価

Well designed and constructed front…

Well designed and constructed front door.
Fitted with no hassle and no mess. The man who fitted the door was a credit to his company.

2025年12月17日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear John, thanks very much indeed for taking the time to post your review, we really are very grateful to you.

5つ星のうち5の評価

We were most impressed with the lads…

We were most impressed with the lads who fitted our windows, they worked non stop, tidied up, were polite, a credit to the company.
The windows look good and a quality product

2025年12月11日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Verna, thanks so much for posting your feedback, we really do appreciate it.

5つ星のうち5の評価

Window Installation

C Young
Full house Window Installation. I would like to thank Billy's Team for their amazing hard work. From the moment they arrived they worked consistently. All carpets covered with dust-sheets. On completion of the installation they cleaned all the windows, and hoovered too. What a Team. Not forgetting Jordan from the Installation Team, who kept me informed all the way through as to what was happening & when. Many thanks.

2025年12月10日
自発的なレビュー
Pennine Home Improvements ロゴ

Pennine Home Improvements からの回答

Dear Christine, thank you so much for your lovely review and especially for giving a shout out to Billy’s team and Jordan, I’m sure they’ll all be as delighted as we are.

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