Perkbox レビュー 2,637

Not recomended stolen from my husband account 23£

Absolutely terrible! They sent us an email 3 WEEKS ago saying they had 'technical issues' and will update us. I have heard absolutely nothing! I emailed to ask for an update also to enquire if it was true that they had had a cyber attack and got a copy and pasted generic reply that did not answer my question. I then
asked again, being very specific and asking if my (and everyone else in my organisation) have had their information compromised and I've heard absolutely nothing once again. For all I know my information is being sold and distributed and they haven't had the good ethics or conscience to advise us of the situation. It's completely unethical and distressing.

This was newly launched in our company just before December, I spent in retailers using the cashback incentive, our company then gifted us points to use just before Christmas and then the platform went down, the most minimal comms from perk box and generic replies when asking for more information, So all the points we have saved up for the post Christmas sales or January sales are not usable. we cant even access the account. Really disappointing and trust is completely lost.

It was a good company overall with few issues until last few months. However apparently there is something going on, we are not able to log in to our platform which we paid already and they keep sending automated answers for the last month. They keep telling there is a technical issue however it does not feel like that as they are not responsive at all. I suggest you do not buy their services for now. We are super disappointed about how they are handling this process.

Great Customer service, Very speedy reply and able to answer fully.

I recently had an issue when redeeming points for a voucher that failed during the transaction, this resulted in the points being deducted from my account.
I contacted customer services and this was rectified straight away, excellent service, thank you Mayra !

I finally started using Perkbox with my new employer and I’m really impressed! Even though there were a few hiccups in December, the communication was clear and the fixes were fast. I had a small issue with a gift card I created, but the support team sorted it out almost instantly. The platform works smoothly, and I love how many ways there are to save money and earn points. Definitely worth using!

Mayra at Perkbox was incredibly helpful and went above and beyond to help me regain access to my account. Great support and great perks!

Can’t even login with the company Muller. Absolute joke of a platform!

They took money, over the value of £300 from my account to purchase a voucher. Then said they have 'technical issues' and my voucher isnt able to be used at the moment with no further infomation or support.

Their communication is way below satisfactory and I have had no resolve with LITTLE communication over the space of a week of this issue starting.

They have taken my money and not allowed me to have access to it or offered a refund. This is stealing.

Congratulations. Perkbox scammed me, or rather wasn't very honest by having a seller with a similar name, yet ofcourse, as usual my state can't redeem it because it isn't them.

Now the other issues prior -
The first issue was I was double charged for an item over christmas because I never received a confirmation, just turned up and money taken from the bank.. twice. Perkbox ignored my issue and stated it wasn't their problem but the seller.

The next issue was a fuel voucher by ampol that was only redeemable at ''EG'' stations..which meant i had to go to a non-local one, after I was told by ampol it is EG only. You can't think of any other name to call your fuel stations?

The last and final straw was a movie voucher for my state that has a similar name, palace nova. Palace cinemas doesn't even operate in my region. im expected to know that its not palace nova. Again same issue as above.

But congratulations, they responded with an AI denied any refund or compensation such as reimbursement for their platform. Well congrats, however much commisions youve earnt that Ive spent so far
$700+ iconic
$700+ rm williams
$50+ eg ampol
$150+ lg
your $15 palace voucher and disgusting chatbox AI attitude means i am changing my password to something i dont know, and will never sign in again. Bad luck on those commisions. Keep my $15.

I told your AI you'd be reported to the ACCC - well congrats, for 0 response - you now have been. PERKBOX LIMITED - ABN 28 631 404 174

My company signed up for this site! Money was paid into perkbox but we are unable to log in. My staff was hoping to use the money over Christmas. Would not recommend this site at all very disappointing.

Absolute junk. Unfortunately couldn't select a milder or softer word as that is the feeling you get after using this app. As per their own notification they are facing some technical issues, for several weeks now, customer service is non existent, sending auto generated copy pasted responses. You are not able to redeem anything, and surprisingly you can only purchase with your own money on the platform, just that you cannot redeem anything ? what is this ? like a joke ? How can you run such an app and how can any responsible organization trust you for their benefits and rewards program going forward ? absolute shocking

Helena sorted my gift card question for an Amazon order with ease and quickly.

Perkbix were incredible at sorting my issue. I had left the company I signed up with, but had outstanding vouchers to spend. The issue was sorted swiftly and efficiently. Delighted

There was an error with my voucher which meant I didn't receive it but payment was still taken. Maya dealt with this quickly and I was refunded.

I had an issue with one of the perks I had purchased and it was addressed promptly. They team and Mayra pushed to get my refund with the vendor which to me they could have said no given the terms and conditions. Overall very pleased with the service I received.

I’ve spent over a month trying to get a quote, sent emails, and registered on their website, yet got no response at all. If getting a personalised quote is this much trouble, they should just publish their prices instead of keeping them secret.

UPDATE 12/12/25

After leaving my original review, Trustpilot reached out asking for more details because PerkBox claimed they could not identify the client in the review. I do not have a reference number or any way to provide additional verification because the company never responded to any of my emails or messages. I was completely ignored, and they never acknowledged my attempts to contact them.

The review reflects my experience: I tried to reach out multiple times and received no reply. I am updating this only to note that the company’s request for more information is not possible to fulfill, given that they did not engage with me at all.

A big thank you to Lauren for her perseverance in getting a refund. I was not sure of the outcome but I would like to commend Lauren for her professionalism with dealing with my issue. She is truly an asset to Perkbox. Thanks

Excellent Customer Support. I made an error with Odeon tickets that I purchased and Mayra kindly resolved the issue. She kept me up to date with regular emails, very professional. Thank you Mayra