I bought a JD Sports gift card and it comes up as invalid. I was at the store and I tried contacting Customer Services and I received no reply. I tried using the gift card online again it comes up as... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having mistakenly used some points while looking around the site, I asked for the points to be returned. Robert replied that the firm I had used my points for do not normally refund. He said he wou... もっと見る
I recently had a problem with my account and reached out to Perkbox support, and I just want to say a big thank you to Jemma for being so helpful throughout the whole thing. She was super kind,... もっと見る
Prompt response and easy resolution. Helena was lovely and helped me discover that the issue I was experiencing was down to my bank. After a phonecall all was resolved. Helena then followed up later... もっと見る
企業情報
当該企業による記述
Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees, no matter where they are or what they want. Trusted by over 5000 businesses across 34 countries, we help keep employees happy, healthy and motivated. The Perkbox platform gives teams a wide range of perks and benefits, a personalised recognition and reward tool carefully curated wellbeing content and an engaging way to showcase company culture. Our global app provides a seamless experience for everyone and is proven to save businesses time and money. With over 10 years’ expertise, we’re here to help you unleash the full potential of your business.
連絡先
6 Devonshire Square, EC2M 4YE, London, 英国
- perkbox.com
4.2
ほぼ満足
2637件のレビュー
ネガティブなレビューの 81％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing 40% off Motorola phones NOT!
Amazing 40% off Motorola phones, just copy the code and click the in-app link, sounds great right? Well no, when you get to the linked site, prices are ( you guess how much more?) yes, 40% more! So the tricksy link and code actually save you ZERO when compared to going directly to Motorola.
2025年11月25日
自発的なレビュー
Perkbox からの回答
Hi Gary,
Thank you for taking the time to leave a review.
We would love to understand more about this and our customer service team are on hand to assist you with resolving the issue with the Motorola Perk.
Please reach out to our customer service team via our website, and one of the team can help.
Best Wishes,
Perkbox
Great customer service
Great customer service! Mayra was very helpful and handle my query quickly.
2025年11月21日
自発的なレビュー
Perkbox からの回答
Hi Adam,
Thank you for taking the time to review Perkbox.
Mayra will be really happy to receive the lovely feedback.
Best Wishes,
Perkbox
Great Customer Service
Have been using Perkbox for a while and its a great way to not only benefit personally, but also recognise colleagues!
I had an issue with some vouchers, so contacted support. Got a swift response, along with a follow up email the next day to check everything was ok.
Great service, thank you Perkbox (Katie)
2025年11月25日
自発的なレビュー
Perkbox からの回答
Hi Sam,
Thank you for taking the time to leave a review.
It's great to hear this kind of feedback.
I've passed this on to Katie and the team.
Best Wishes,
Perkbox
Fantastic perks and great savings
Fantastic perks and great savings. Customer service also very helpful and speedy with any queries.
2025年11月25日
自発的なレビュー
Perkbox からの回答
Hi Adele,
Thank you for taking the time to leave a review.
It's great to hear what you think of our customer service team.
I have passed this over to them and I know they will be thrilled to have helped.
Best Wishes,
Perkbox
cant even get a demo!
Unfortunately its hard to review perkbox as I cant even get to buy it. Iv now requested a demo maybe 10 times with no joy, Iv messed on insta, Iv tried the chatbot which will only point you to booking a demo (that doesnt seem to do anything) .. Its great that they are so busy they dont need to now worry about selling but also super annoying...
2025年11月21日
自発的なレビュー
Perkbox からの回答
Hello Marc,
Thank you for taking the time to review Perkbox.
I'm really sorry to hear that you've experienced issues trying to arrange a demo.
I've worked with some of my colleagues who are arranging for someone to contact you.
I really hope you'll consider giving us another chance.
Best Wishes,
Perkbox
Super fast customer service
Katie was really helpful in solving an issue with the platform payments. Did it within less than 1 hour of the request.
2025年11月21日
自発的なレビュー
Perkbox からの回答
Hi Jordan,
We love hearing feedback like this.
I have passed this on to Katie as I know she will be thrilled to hear she helped you.
Best Wishes,
Perkbox
Very easy to deal with
Very easy to deal with, especially when I had an issue that they were able to resolve with a great outcome! Would strongly recommend.
2025年11月21日
自発的なレビュー
Perkbox からの回答
Hi Dale,
Thank you for taking the time to review Perkbox.
It's great to hear you enjoy using our platform.
Best Wishes,
Perkbox
Misleading Expiry Policy and Unhelpful Customer Service
Perkbox displays points with a specific expiry date, but what they don’t make clear is that the points actually disappear before the date even begins. My points were shown as expiring on 21/10/2025, so I was waiting until the last day to see if a specific offer returned — and if not, I would redeem them for something else. Instead, the points vanished around midnight on 20/10/2025.
This is completely misleading. If a date is shown, users should reasonably expect the points to remain valid until 23:59 on that date.
When I contacted customer support, they simply said this is how their system works, refused any goodwill gesture, and what’s even worse — they are not willing to correct even a single wording on their website to warn users. They are fully aware that this phrasing causes people to lose points, yet they prefer to leave it unchanged.
The whole experience feels unclear, unfair, and designed in a way that misleads users.
2025年10月21日
自発的なレビュー
Perkbox からの回答
Hi there,
I’m really sorry to hear your experience fell short of your expectations of our platform on this occasion.
To explain, when your Flexi Points show an expiry date, such as 21.10.25, they remain valid until 23:59 on the previous day. This means they expire as the 21st begins, rather than at the end of that date.
During our conversation, we explained that we’d share your feedback with our development team to see if there are any improvements we can make in this area of the platform. While we believe the expiry date is displayed correctly, we’re always looking for ways to make things clearer for our users.
Best Wishes,
Perkbox
Great app to get offers and discounts
Great app to get offers and discounts. Very helpful staff for any issues and followups
2025年11月17日
自発的なレビュー
Perkbox からの回答
Thank you for leaving us some feedback.
The team will be thrilled to hear this, they love to help!
Best Wishes,
Perkbox
Driving lesson discount code doesnt work
I have received it through my company. I was looking forward to getting some discounted lessons, but the code doesnt work, it does not exist as far as vendor claims
2025年10月1日
自発的なレビュー
Perkbox からの回答
Thank you for taking the time to review Perkbox.
I am sorry to hear that your code isn't working.
Please reach out to our Customer Service team via our Website, and one of the team members will be happy to assist you with this.
Best Wishes,
Perkbox
Perkbox からの回答
Thank you for taking the time to review Perkbox!
I have passed this over to the team.
Best Wishes,
Perkbox
Great Customer Service
I've always used Perkbox through my workplace to get discounts. When I had accidentally placed a duplicate order, the customer service team responded really quickly to my query and resolved it in the time frame provided. Very impressed and appreciative of their help.
2025年11月14日
自発的なレビュー
Perkbox からの回答
Thank you for taking the time to leave us some feedback.
I will be sure to pass this on to the team, they will be thrilled to hear that they were able to assist you.
Best Wishes,
Perkbox
Several major issues with Perkbox:
Several major issues with Perkbox:
1. You points expire without warning, I believe it’s 12 months, it could be 6, I’m not even sure because they just disappear.
2. If your company leaves Perkbox you lose access without warning to your account and all the points earned (or bought via rewards) literally thousands of points and hundreds worth of employee earned (paid for) coins gone.
3. Most of the perks are freely available online via many other means.
4. Their customer service is terrible. You’ll wait a long time for replies that just leave a bad taste in your mouth.
5. If anything goes wrong and you need to refund something… yeah, nah, that money is gone and you got a voucher you can’t use.
6. Half the time the site has errors when you want to buy a voucher so you can’t even use the perk when you need to.
If you’re a company reading this, pick any benefit you can find that isn’t this company.
RE: Perkbox’s reply, this is all within the realms of their control. They apologise like it’s the end user’s fault but all of it could be easily fixed and improved by them… it’s the same reply to every call out of their shady practices “oh sorry but you need to read small print there’s nothing we can do” :D
2025年11月11日
自発的なレビュー
Perkbox からの回答
Hi Ben,
Thanks for taking the time to share such detailed feedback. I’m really sorry to hear about your experience and the issues you’ve raised.
To address your points, Flexi points do have a 12-month expiry date, but we always send reminder emails well in advance so members have plenty of notice to use them. I’m sorry if you didn’t see those, as we understand how frustrating it is to lose points you’ve earned.
When an employer leaves Perkbox, access to the platform and any associated balances are forfeited. We always recommend using remaining points before the account closes, but I completely understand this can feel abrupt if you weren’t aware. Usually, a 90-day cancellation period applies.
I also want to apologise if our customer service didn’t meet your expectations. We always try to get back to our customers as quickly as possible, and we are always working to keep our wait times as low as we can while we are approaching a busy time of year for our team.
Your comments about our perks, site performance and refund process have been shared with the relevant teams so we can continue improving the overall experience.
Best Wishes,
Perkbox
Mayra was a star
I was having IT issues with one of my redemptions and Mayra has been so helpful and supportive through the full process. She has managed to refund my rewards to allow me to access another service. I really can't thank her enough :)
2025年11月6日
自発的なレビュー
Perkbox からの回答
Thank you for leaving us a review.
I have passed your kind words onto Mayra. We are really glad she was able to help you with this issue.
Best Wishes,
Perkbox
I was having issues with a voucher
I was having issues with a voucher i purchased and Katie from Perkbox sorted out for me with very little hassle. I really appreciate her efforts.
2025年11月3日
自発的なレビュー
Perkbox からの回答
Thank you for taking the time to leave us some Feedback.
Katie will be thrilled to know she's really helped you.
Best Wishes,
Perkbox
I no longer use the points system as…Disappointed - Perks Have Declined Significantly.
I no longer use the points system as the available perks have become really poor quality. The only perk that made the scheme worthwhile was the Nero vouchers, and they've now been removed. This has made the entire rewards program much less attractive. Not good at all.
2025年11月4日
自発的なレビュー
Perkbox からの回答
Hi there,
Thanks for taking the time to share your feedback. I’m really sorry to hear that you’re disappointed with the current range of Perks, especially with the removal of the Caffè Nero vouchers. We completely understand how frustrating that must feel when it was one of your favourites.
Our partners and Perks do change from time to time, and while we know that can be disappointing, it also gives us the opportunity to bring in fresh and exciting offers that we hope you’ll love just as much.
We’re always reviewing our range and listening to our members’ feedback, so your comments have been shared with our partnerships team. Hopefully, we’ll have something new soon that better suits what you’re looking for.
Thanks again for letting us know your thoughts. We really appreciate it.
Best Wishes,
Perkbox
Great support when a purchase didn't…
Great support when a purchase didn't quite go to plan. Customer support really helped resolve a matter when there was an issue with 3rd party.
2025年10月28日
自発的なレビュー
Perkbox からの回答
Thank you for taking the time out to leave is a review.
It's great to hear that we were able to assist when things don't always go to plan.
Best Wishes,
Perkbox
Great Customer Service
I had an issue with a voucher that didn’t work as expected, but the customer service team sorted it out quickly and were really helpful. Great service.
2025年10月9日
自発的なレビュー
Perkbox からの回答
Thank you for taking the time out to review Perkbox.
I'm really glad to hear your issue was resolved quickly.
I will be sure to pass this on to the team!
Best Wishes,
Perkbox
Thanks for quick reply on emails and…
Thanks for quick reply on emails and solving the issue with great service
2025年10月22日
自発的なレビュー
Perkbox からの回答
Thank you for leaving us some feedback.
The team are always working to provide the best service!
Best Wishes,
Perkbox
Perkbox からの回答
Thank you for taking the time to leave us some feedback.
It's great to hear your problem was quickly solved.
Best Wishes,
Perkbox
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。