Perkbox レビュー 2,637

My query was dealt with very quickly and satisfactorily

Flexible points expire silently. My points have been draining away for seven months without warning. The biggest issue is perks are nothing special and with research you will find deals that are equivalent or better. For example many attractions offer family tickets which are better value than a perk price. Often any savings are unclear, or a retailer might 'run out' of digital discounts. BE WARNED - using perkbox to get a discount removes your ability to get your money back in the event something goes wrong. Waste of time, would not recommend

Great "help" Service

I use Perkbox for a lot of my online shopping and in a few months have saved close to £100. Once you get used to the app, it is relatively easy to buy vouchers and pay using them, particularly if you save your favourite stores and your card details. I have only had one incident which failed.

Payment was taken but there was a glitch (I was on a train so not sure if poor signal affected it) and I never received my voucher. I messaged the help messaging service and within the hour they had responded with an apology and processed my refund. It was dealt with quickly and appropriately. I was very impressed as often these days you end up talking to a bot and going around in circles or waiting ages for a human to respond.

I had a very stressful and disappointing experience with a voucher purchase on Perkbox, but the way Nicola Bell from the Customer Service team handled my case completely changed how I felt about it.

She was patient, kind, and clear in her communication, and she supported me from start to finish until the issue was resolved fairly. While I still think the platform experience itself needs improvement, Nicola’s professionalism and care truly stood out.

Thank you, Nicola, for going the extra mile.

Had an issue with a large amount of money I had put against a voucher that did not work! I contacted Perkbox and spoke with Nicola, who helped me through the whole process to a resolution. It was really great that I was communicating with the same person and she went above and beyond to keep me in the loop - an outstanding customer service experience!

I recently encountered a bug on the platform and reported it to the support team. I was genuinely impressed by how swiftly and efficiently the issue was resolved. The customer support team was responsive, professional, and quick to act.

The website itself is incredibly user-friendly. Purchasing coupons and converting them into digital gift cards is a seamless and straightforward process. The platform is intuitive, and navigating through the offers is easy. In case of any issues with the listed offers, the support team is always quick to step in and assist.

Overall, I’m very satisfied with both the platform’s functionality and the excellent customer service. Keep up the great work!

good thing to have Perkbox, not only about good vouchers also about the quick response from their customer service team

Purchased a £23 Matalan e-voucher. They can't use it in store as the information on the voucher sent was incorrect. So I'm £23 down and Matalan say that someone used it the pay for £20 of goods. Contacted customer service and no help whatsoever and while I was waiting was cut-off (intentionally I think) I called back and they looked it and said that there was nothing they could do and when I replied where was it purchased and by whom they couldn't tell me and them cut me off again! ABSOLUTELY AWFUL CUSTOMER SERVICE. WHAT A JOKE!
Matalan, I WANT my money back!

Nicola was very helpful and sorted everything for me. Superb customer service!

I had an excellent experience with Nicola Taylor at Perkbox. She communicated clearly, acted quickly, and kept every promise she made. Her knowledge and professionalism meant my claim was resolved in time and without any stress. Outstanding service from start to finish.

quick response time and issue sorted very quickly thank you.

Well and professionally attended to.

Fantastic service, kept me informed all the way and recieved refund promptly

Molly was friendly and proactive in resolving my issue

Since I discovered Perkbox in June 2024 I have saved almost £300, and believe could have saved more had I realised how extensive it was.
I recently needed to contact customer support, and can't fault them. It turned out to be a third-party problem, all fixed now, and they kept me informed with regards to progress.
I love this app.

Brilliant service, saves me money, easy to use and the customer service really is top notch.

Despite an issue redeeming a voucher I used the chat to get a solution and Perkbox immediately sent me a new voucher to use, can't say fairer than that.

I had a query regarding the cost of one of the rewards - this was all solved very speedily - Thanks to the very responsive staff!

Molly was great in helping me with my small issue. Love Perkbox

I was having trouble opening my voucher, as the company who generates them (Runa) was having some technical difficulties, and Perkbox (Helena was my contact) kept me informed and communicated very effectively during this period. The problem was resolved and I haven't experienced any further issues.