Perkbox レビュー 2,637

I encountered an issue over the weekend whereby I requested a voucher which was met with a payment declined message. I therefore resubmitted the request and this went through successfully the second time.

However upon checking my bank account I saw I had been charged for both requests.

I emailed Perkbox on Tuesday morning and Helena responded within a 2 hours to resolve the issue and issue the refund which was processed within a further 2 days.

These things happen, but they aren't always resolved with minimal fuss and speed, therefore big shout out to Helena for her help in this matter.

Had problems getting voucher but resolved very quickly by Helena

Helena was really helpful when I had an issue with downloading a voucher. She explained the situation and then went out of her way to ensure I received my voucher.

Great experience with Perkbox,

a special thanks to Helena, who went the extra mile to help me to get a refund after i had an issue with my perk box Cineworld vouchers.

She was kind, attentive and kept constant communication.

Thank you, i really appreciate it!

Helena was quick to communicate, helped with my query and was able to help me with my Perkbox voucher issue.

Clear and concise communication with Nicola.

Very responsive, kept me updated and followed the case to resolution.

Hi Helena
I would like to say a massive thank you for helping me retrieve my money back when I accidentally purchased the wrong vouchers on Perkbox. You went above and beyond to help me get me a refund from the supplier. I use Perkbox a lot when buying goods from the perks available, surprising how much you can save in a year. Thank you again Carole

Great service provider. Saved a packet on my holiday using their vouchers to pay my balance.
Also save so much with supermarket evouchers. All becomes quite addictive when out shopping buying discounted evouchers to save. So quick and simple on the app.
Had a recent issue due to size of purchase and security protocols impacting completion. Raised a query and they responded, over a weekend. Quickly and swiftly resolved my issue and able to complete purchase in timescales I needed. Thank you Molly Jeffs, your attention and swift resolution was greatly appreciated and nice to know my online security was at the centre of Perkbox’s protocols.

I’ve been using Perkbox for the past three years as part of the employee benefits offered at my workplace. It’s a fantastic platform for saving money, with a wide range of discounts across various retailers and services.

Recently, I encountered an issue while purchasing a gift card through the platform. I reached out to the support team via email, and the matter was quickly and efficiently resolved by Molly from the Customer Happiness team. Her prompt assistance and professionalism made the experience smooth and stress-free.

Overall, I highly value the benefits Perkbox offers and appreciate the excellent customer service provided.

Great perks - particularly the cinema tickets. Quick and friendly service. Highly Recommend

My request was an odd one and not something easily resolved. However, Lauren was fantastic at understanding the need to resolve a sensitive issue. My request was dealt with quickly and professionally, Lauren was helpful throughout the process. Perkbox are lucky to have staff like Lauren.

I got in touch via the help function within the app, helpfully this can be accessed from within the app or back and forth via email which was really useful across multiple devices during a working day. I had an issue with something that was entirely my error and the Perkbox colleague, Lauren, really went above and beyond to try and assist me. I was delighted when she succeeded, especially after really clearly and kindly managing my expectations, I was ready for an entirely different outcome but would have absolutely no hesitation in reaching out again for some help. It was quick and Lauren was super helpful, thanks so much again!

I’ve been using Perk Box for years, earning points as rewards from my employer for my hard work. Recently, I discovered that 250 of my points were silently taken away due to an expiration policy.

When I contacted customer service, they refused to return my points, claiming the information was "available beforehand." If that’s true, why was there no clear warning before my points vanished? These were hard-earned rewards, not just some digital tokens—they represented my effort at work.

The customer service was unhelpful and dismissive, showing zero willingness to offer compensation or even acknowledge their lack of communication. A company that treats its users like this doesn’t deserve loyalty.

Gift card not worked and hard to request refund

I paid for discounted Airbnb and eBay vouchers using my Rewards credit card. However the bank considers purchases on Perkbox to be a “cash advance” so in the end I didn’t really save much because I paid 3% of the purchase price as a cash advance fee to the bank (with a $4 minimum).

So the $9 saving on an Airbnb gift card was actually only $4.77 once this cash advance fee was taken out. And the 0.60c saving on an ebay gift card was no saving at all as I had to pay a $4 cash advance fee on it.

There is no disclosure on Perkbox website that purchases from them are considered cash card advances by credit card providers. I won’t be buying from Perkbox ever again!

I had a query regarding a discount that had actually expired (user error: not reading the instructions!).
Millie from Perkbox answered my question quickly and to my satisfaction.
Great customer service.

Use them though my workplace. I love you don’t need to saving money and cash out, it’s simply all voucher is cheaper with a good %. Using in 2 days mostly in Morrisons. I. This 2 years only cheated once and didn’t get the voucher but money been deducted. Texted to costumer support and next day got a reply they see something went wrong went wrong and they will be send back the money. A day later I got all back.

Lauren from Perkbox helped with a minor issue I had with the system very effectively and provided regular communication with me until the matter was concluded. Thank you for your help, Lauren!

They serve the most mouthwatering ribs I've ever tasted! The meat falls off the bone, and the seasoning is just perfect. Plus, their crispy roasted potatoes are the ultimate side dish. The ambiance is warm and inviting, making it a great spot for a casual dinner with friends or a special date night. If you ever get the chance, you should definitely check it out!