Perkbox レビュー 2,637

Awful customer service - call themselves Customer Happiness team - they are the opposite. Perks are so negligible that the hassle is not worth it. Computer says no mentally when you need a refund, no flexibility or tailored approach. Avoid at all costs. Massively out of pocket because of this company at the worst time of year.

The support from Lauren Jones was professional, attentive, and focused on my concerns. Despite the underlying issue being related to the Perkbox platform and beyond direct resolution, Lauren went above and beyond by providing me with the detailed information I needed. Her clarity and dedication made the experience much more manageable. I truly appreciate her prompt and supportive approach.

Responded to my inquiry timely, and clear instructions regarding what to do. Thank you

Incredible set of discounts on offer with incredible user friendliness. The ease of purchasing vouchers allows for great discounts. I would say access to this employee scheme is the single highlight of working for my company. Could be improved on the refund front though.

I bought a gift card of Boots, but couldn’t use it. Sofie of perkbox is very helpful, her reply was always prompt. She took the immediate action seeking the solutions at the different levels. Though the experience with Boots online is not pleasant, Perkbox did a great job and solved the issue.

Olivia resolved my query quickly, providing me with confidence that the issue I had with a third party was sorted. More importantly, they explained why it happened, which reassured me it wouldn't happen again.

Have used it about a dozen times now successfully, seeing the savings total add up is satisfying.

Had my first problem, a vendor who has disabled online giftcards generally (not just for perkbox) which is not Perkbox’s fault - thought could have been indicated more clearly I now know to check each time just in case. But either way it was a relief to be able to contact a real human support person easily and the issue was resolved in a day.

Olivia dealt with my enquiry as I had reward points from my employer and could not get the voucher I wanted. It transpired it was my iphone and she was so helpful in getting it sorted.

Was super stressed as bought something quite expensive that I subsequently realised wasn't actually valid for the item I was trying to buy. Olivia from Perkbox sorted everything out for me and incredibly swiftly. Massive relief! Thank you.

Clear and simple help & support
Use of chat system enabled me to resolve my complaint in a simple and efficient manner

Fantastic customer service from Olivia after an issue I had. Thank you .

Sofie was really helpful and set up a call to resolve the issue - it was great and has strengthened the integration relationship with our HRIS system

My interaction with Olivia was really helpful and informative. I'd made a mistake and she helped me rectify it really quickly, which considering I was dealing with a bereavement was so appreciated.

Great customer service, easy to use.

Excellent rewards program. I particularly enjoyed the Cinema vouchers I got through Flexi points. For any questions I had, Sofie was a great help. She went beyond and above to ensure my experience was a positive one.

Great perks and discounts. Have saved over $300+ in the past year. The customer service is also 10/10. Super helpful and they put effort into their response and helping you. Couldn’t recommend more!

Lauren from Perkbox was amazing, focused on solving my problem with Logging In to the account. Brilliant.

I have had a great experience with Sofie .she is very responsive and helpful.
She sorted my issue out very quickly.
I’m very happy and satisfied with her service!
Keep up the good work, Sofie:)

Kind regards
Victoria

I had a problem with a gift cards and Sofie White gave me a very good support in order to solve the issue, she was almost daily contacting me by mail and updating me the situation until it was solved.

Lauren handled my query with ease, she was able to give me clear and concise information. Very pleased with her professionalism and friendly nature, a great asset to the business.