PetsPyjamas レビュー 

Totally ruined our holiday in my opinion. The hotel was dirty, shabby and dated. Reported this to PetsPyjamas, along with photos, and they couldn't care less. Keep fobbing us off. Customer services keep sending generic emails saying they are waiting to hear from the hotel. My advice look elsewhere.

Response to PetsPyjamas

Customer services are not assisting me they are fobbing me off. In my opinion once you have the money you couldn't careless.

UPDATE
Classic example of passing the buck! PetsPyjamas no response and accept no responsibility and Burleigh Court states it's down to PetsPyjamas. Customer caught between the two left out of pocket and a ruined holiday. (Still waiting for a response from PetsPyjamas. Not holding my breath! ) I note you believe your customer service is dealing with this. Still waiting......

Donna was absolutely amazing to deal with and made us feel so good about our stay that we have booked. So helpful and more to the point, had really great people skills. Something of a rarity these days. We’re so looking forward to our mini break with you guys. Thank you.
David and Jackie ❤️

Donna from pets pajamas was great found us exactly what we were looking for. Great price and just the sort of hotel we were looking for. We are looking forward to going away.

So so easy to book. Joanne my Concierge did absolutely everything to make the process smooth with no stone unturned and the absolute best option for me and my Airedale Terrier Alfred.

Just booked a stay for me, the wife and the puppy with petspyjamas at Faversham Arms Helmsley for a weeks time. I had a couple of questions about the hotel before I booked and Zahraa got me the answers. Zahraa responded quickly on all correspondence. A very good experience.

Got fantastic discounted price thanks to Joanne, can't wait for my break xxx

Having had a few problems trying to book with our vouchers Paul stepped in & had it all sorted very quickly. Any querying emails are answered very quickly & we are now excited to be going to a hotel with our 2 dogs.

Extremely helpful customer service when rescheduling a booking. Would recommend! Thank you1

Alison went to a great deal of trouble to find us the type of room and hotel we wanted so we and the dog are looking forward to our break. Well done

I had a problem and had to contact Pets Pyjamas to ask for help. I was delighted at how all the staff there were easy to chat with and very helpful. Paul in particular went the extra mile to help me. He kept in contact with me and sorted out my problem by the next day. Although I have never met Paul I feel his kindness and attitude make him feel like a friend. Nothing was too much trouble . Thank you Paul .

We had a problem with online booking but Zahraa solved it and was a pleasure to deal with. Thank you!

Really impressed. Made the normal hit-and-miss process of trying to book a weekend away with our dog and our friends also with two dogs much easier

I feel with PetsPyjamas we can have it all. Donna was really helpful took the stress out of trying to find a lovely place to stay that would also take the dogs.
Thanks Donna, we are really looking forward to our break away.

I was really impressed. Made the normal hit-and-miss process of trying to book a weekend away with our two dogs much easier.
Instead of feeling like a compromise between the hotel you liked and the dogs you loved (but weren't invited) I feel with PetsPyjamas we can have it all.
Thanks Jodie.

Alison at Pets Pyjamas was super helpful, efficient and friendly while making our atypical booking, lovely telephone manner and brilliant sense of humour

Very helpful company and quick to respond to any queries. We have used them more than once and will continue to do so. Definitely worth using 👍

Jodie was super helpful-would recommend using Pets Pyjamas to any Dog owner.

So far experience has been great. The website gives so much information about each place and the 'rules' for dogs. Which a lot of places miss until you have booked! Jodie was very helpful and chased the hotel quickly for me as it was a last minute booking/quote. Fingers crossed for a lovely stay soon.

Joanne and Paul were brilliant and we are off with our two tiny dogs, Chomsky and Tomlin, to our beautiful hotel tomorrow

Booking was so simple, we got great advice, and we are going to The Glencoe Inn, where our wee dogs are welcome in the bar and the restaurant

Fabulous service from Pets Pyjamas

We initially struggled with some hotels on the website, but we did manage to request a couple of quotes. A member of PetsPyjamas called us to see how we were doing. They were patient, helpful and gave us a couple of recommendations based on our requirements. We've booked a short break in The Cotswolds and are pencilling in another in Cambridgeshire later in the year.

We have booked with Pet Pyjama a few times now and have been please with the help the advisors provide and the prompt responses. Paul in particular has been very helpful to me with my queries with my latest booking for 2024.