Violet got me set up quickly and conveniently and everything was very straightforward. Wish all Tech Support was this good. Switched over from another competitive company who wanted both way too m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was looking for a vanity number to help get our cats that we fostered adopted and Roselyn helped answer a question for a feature and even went above and set everything up. It is nice to have a great... もっと見る
企業が回答しました
Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to... もっと見る
企業が回答しました
Switched to phone.com from another big brand provider. Quite happy with the service and the level of tech. CHanging over was pretty easy. Their setup team knows what they are doing. We accessed th... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Affordable VoIP business phone system, toll-free and virtual phone numbers starting under $10/month. View online or call 877.644.1317. Try our business VoIP service free.
連絡先
625 Broad Street, 07103, Newark, 米国
- (877) 644-1317
- info@phone.com
- phone.com
4.4
優良
229件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Best place to get a business number without having to buy another phone.
Jason was great to work with and helped me set up a business phone number that matched what I was looking for WITHOUT having to buy a second phone. Highly recommend 👌
2026年6月1日
自発的なレビュー
Phone.com からの回答
Thank you so much for your feedback. Who has time to juggle two phones? Glad Jason got you all set up.
Jason Cruz was a very pleasant representative
Jason Cruz was the one that opened my account and I’m really glad he was the one because he took his time to set up everything with patience and he was very pleasant. I recommend using this service 100%.
2026年5月26日
自発的なレビュー
Phone.com からの回答
Thanks for your comments. Jason is a very valued resource for our customers.
Signed up and they suspended the…
Signed up and they suspended the account. I called customer service and they cannot give me an answer why! Now I'm out money for new business cards.
2026年5月21日
自発的なレビュー
Phone.com からの回答
Hi Matthew,
I’m sorry you had this experience. I am happy to try to help. Unfortunately, your review does not provide me with enough information to find out what happened. If you would like further assistance, please reply to the TrustPilot request for your information or reach out to me at anewman@phone.com.
I started with an AI chat
I started with an AI chat, but then got connected to Caleb Gilsdorf, who could not have been more helpful. He was patient and extremely knowledgeable in dealing with my many questions. I feel lucky that I connected with Caleb.
2026年5月15日
自発的なレビュー
Phone.com からの回答
Outstanding! I'm so happy that Caleb was able to assist.
Worst VoIP option out there
We've been phone.com customers for 2 years and it's j the worst experience I've had with a company in a LONG time. IT issues all the time and IT support, since it's outsourced, doesn't understand their system, doesn't communicate or follow through on commitments and clearly doesn't care an iota about what is critical to running a business.
2026年5月8日
自発的なレビュー
Phone.com からの回答
Thank you for taking the time to share your experience. I'm very sorry to hear that you've been frustrated with both the reliability of the service and the support you've received. We understand how critical phone service is to running a business, and it's concerning to hear that we've fallen short of your expectations.
Unfortunately, your review doesn't provide enough information for me to research what may have happened on your account or review any previous support interactions. If you're willing, please reach out to me directly at anewman@phone.com. I'd be happy to review your account, investigate the issues you've experienced, and connect you with any resources or teams that may be able to help.
We appreciate your feedback and the opportunity to better understand your concerns.
Jason was very helpful in getting me registered
The registration form was getting hung up on the captcha. I reached out and Jason called me to take the order. He was very helpful.
2026年5月7日
自発的なレビュー
Phone.com からの回答
Delighted to hear that Jason was able to assist. Welcome to the Phone.com community.l
This company was a complete waste of…
This company was a complete waste of time. Jason Cruz handled my cancellation and refund, and he gave me information that turned out to be completely wrong. I was told my refund would be processed in 5–7 days, and here I am 15 days later with nothing. No answers, no clarity, just being pushed around from one person to another who can’t help. Terrible service and zero accountability.
2026年4月13日
自発的なレビュー
Phone.com からの回答
I’m sorry to hear about your experience and understand your frustration. I see that Sheri has followed up to confirm your refund has been processed back to your card. It does appear there was a delay between the account cancellation and the refund being issued, and I apologize for that inconvenience.
We appreciate your patience and the opportunity to make this right. If there’s anything further we can assist with, please don’t hesitate to reach out.
Cool experience
Cool experience. Had an exciting experience. Can’t wait to try my new line
2026年4月20日
自発的なレビュー
Phone.com からの回答
We're delighted to hear that. Welcome to the Phone.com community.
Easy and simple to setup
Easy and simple to setup. Alex was great with answering any questions I had.
2026年4月17日
自発的なレビュー
Phone.com からの回答
Glad to hear that you had a good experience with Alex!
You can NEVER CANCEL
They make it extremely difficult to cancel.
If you want to cancel they force you to call a phone number and very difficult to get a hold of someone. In the meantime, weeks pass and you still can't get a hold of anyone to cancel your service.
Phone.com has very unethical business practice.
2026年4月14日
自発的なレビュー
Phone.com からの回答
We’re sorry to hear about your frustrating experience with the cancellation process. We understand how important it is for requests like this to be handled quickly and smoothly.
To protect our customers, we require account validation before processing cancellations. This safeguard helps prevent unauthorized requests, as losing access to a business phone number can have a significant impact on a small business. Our goal is to ensure that only authorized users can make changes of this nature.
We appreciate your feedback, and we will continue working to improve our processes to make them as seamless as possible while maintaining strong account security.
Jason was great and quick to work with
Jason was great and quick to work with. Will be using their services in the future when we need stellar phone service. Appreciate you all!
2026年4月9日
自発的なレビュー
Phone.com からの回答
Thank you for letting us know about your experience with Jason. He is a star.
Phone dot com
Jason was knowledgeable about the product. He was patient and pleasant to converse with. Thank you.
2026年3月22日
自発的なレビュー
Phone.com からの回答
Thank you for letting us know that you had a good experience with Jason.
Jason is professional and helpful!
Jason is insanely professional and helpful. He got me up and running in no time and went above and beyond.
2026年3月10日
自発的なレビュー
Phone.com からの回答
So happy to hear that you had a good experience with Jason!
Phone.com is a joke
Phone.com is a joke. I have been on the phone for hours just trying to cancel my account. Each department sends you to another one. Their chat asks me to give my acct number then states that I don't have an account, the cancel my account button directs me to call a number rather than cancels my account. The number I call keeps me on hold forever until an outsourced person tells me that no one is in the cancellation department and to send an email in order to cancel. The email that I send responds by stating that there is no recipient for that email address, but that I can call.. the same number that I have already called over and over. You have been warned.
2026年3月5日
自発的なレビュー
Phone.com からの回答
Hi Jennifer, I’m sorry to hear that you had a frustrating experience. We do need to verify account ownership to cancel an account to protect our customers from unauthorized cancellation and loss of vital phone numbers. It sounds like our process did not go well for you. I’m happy to escalate your case and make sure you get help right away, but I don’t have enough information from your post to identify your account. If you still need help, feel free to email me directly at anewman@phone.com.
Jason Cruz was very helpful.
Jason Cruz was very helpful explaining the various options and what the company had to offer. He guided me through the signup. I was very impressed with his knowledge of the technology.
2026年3月3日
自発的なレビュー
Jason was persistent
Jason was persistent, and helpful. He has his own positive mindset and great patience. good guy.
2026年2月26日
自発的なレビュー
Phone.com からの回答
Thanks for your feedback about Jason, so good to hear.
Wonderful
Wonderful. very helpful and patient, and I will recommend my friends to work with phone.com too as well.
2026年2月24日
自発的なレビュー
Phone.com からの回答
Thank you! We are delighted that you had a good experience.
Jason was super helpful and I really…
Jason was super helpful and I really appreciate his efforts to get me squared away!
2026年2月23日
自発的なレビュー
Phone.com からの回答
Thank you for letting us know. We are delighted that Jason was able to help.
Phone.com からの回答
Thank you for your feedback. We're always here if you need anything.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。