Pier insurance レビュー 

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2日前

Hi Olga,

Thank you for sharing your experience. It’s lovely to hear you found the website and policy information easy to navigate when arranging cover for your grandson’s phone.

We’re also pleased the cover has given you that added peace of mind, and we appreciate you choosing us.

Kind regards,
The Pier Insurance Team

Pier insurance からの回答

2026年7月13日

Hi Craig,

Thank you for your review. We are sorry that you experienced an issue with overpayments, but it is reassuring to hear that our Accounts Team acted quickly to put things right and resolve the matter for you.

We really appreciate your kind words and will be sure to share your feedback with the team.

Thanks again,
The Pier Insurance Team

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2026年6月24日

Hi Khalid,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your claims experience.

Our aim is always to assess claims fairly and provide the most appropriate resolution based on the circumstances of the claim and the policy terms. Depending on the nature of the fault reported, this can sometimes involve a repair process or obtaining further information, such as an authorised repair assessment, before a final outcome can be determined.

We appreciate that this may not have aligned with your expectations and understand your frustration regarding the time and effort involved. We are sorry that the process left you feeling inconvenienced and that we were unable to provide the experience you had hoped for.

We value all customer feedback and will ensure your comments are passed on to the relevant team for review. If you would like to discuss your concerns further, please call us on 0844 815 1010.

Kind regards,
The Pier Insurance Team

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2026年4月24日 に更新

Hi Gill,
Thank you for your review. We are pleased to hear that everything was sorted so quickly and that you found the service very efficient.
We aim to provide prompt and straightforward support, so it is great to know the experience worked well for you.
Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年4月22日

Hi Aaron,

Thank you for taking the time to share your feedback. We are pleased to hear that updating your details for your new handset was straightforward and that you received your loyalty discount.

It is also great to know your previous claim was handled quickly and that the repair service exceeded your expectations.

We really appreciate your continued support and your kind comments.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年4月17日 に更新

Hi Michelle,
Thank you for your review. We are pleased to hear that arranging cover for your second mobile phone was easy and that the discount made a positive difference.
It is great to know you are really pleased with the experience.
Thanks again,
The Pier Insurance Team

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2026年4月14日 に更新

Hi Shane,

Thank you for your review. We are pleased to hear that upgrading your policy was simple and that the discount made a positive difference.

It is great to know you feel reassured with your new phone covered.

Thanks again,
The Pier Insurance Team

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2026年4月10日 に更新

Hi Hayly,

Thank you for taking the time to share your feedback. We are pleased to hear that you have had such a positive experience over the years and that you have found the service responsive and efficient.

It is great to know the pricing has remained competitive for your devices and that the loyalty discounts have made a difference.

We really appreciate your continued support over the past 8 years.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年4月10日

Hi Michael,

Thank you for your review. We are pleased to hear that everything was straightforward and that the team were helpful throughout.

It is great to know Emma and Susan made a positive impression. We will be sure to pass your kind comments on to them.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年4月10日

Hi Karen,

Thank you for your review. We are pleased to hear that you found the customer service very good.

We aim to provide helpful and supportive service, so it is great to know the experience worked well for you.

Thanks again,
The Pier Insurance Team

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2026年4月8日 に更新

Hi Suzi,

Thank you for your review. We are pleased to hear that you found the customer service really good.

We aim to provide a supportive and straightforward experience, so it is great to know everything worked well for you.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年4月2日

Hi Judy,

Thank you for taking the time to share your feedback. We are pleased to hear that you have consistently found the service quick and efficient when adding devices or getting in touch.

It is great to know you feel the customer service stands out and that everything is handled smoothly. Your comments on value for money are also really appreciated.

Thanks again for your continued support,
The Pier Insurance Team

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2026年3月30日

Hi there,

Thank you for taking the time to share your feedback. We are pleased to hear that Jordan provided such a supportive and attentive service throughout, keeping you updated and responding so quickly.

It is great to know your device was repaired promptly and that the communication made the process feel easy and reassuring.

We will be sure to pass your kind comments on to him, it really means a lot to the team.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年3月30日

Hi Ben,

Thank you for your review. We are pleased to hear that you see us as a great insurer for gadgets and tech.

We aim to provide reliable cover and a straightforward experience, so it is great to know the experience worked well for you.

Thanks again,
The Pier Insurance Team

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2026年3月27日

Hi Phil,

Thank you for your review. We are pleased to hear that Karl was helpful and that everything was handled with a quick turnaround.

We will be sure to pass your kind comments on to him, it really means a lot to the team.

Thanks again,
The Pier Insurance Team

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2026年3月26日

Hi Ev,

Thank you for your review. We are pleased to hear that updating your policy after getting a new phone was handled quickly and that the team guided you clearly on what was needed.

It is great to know your updated documents were received promptly and that the process was straightforward.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年3月25日 に更新

Hi L Morley,

Thank you for taking the time to share your detailed feedback. We are pleased to hear that your experience over the past three years has been a positive one.

It is great to know that the renewal process, including your recent loyalty discount, met your expectations, and that your claim and device update were handled quickly and smoothly.

We really appreciate your continued support and your kind comments about the service you have received.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年3月24日

Hi Sam,

Thank you for your review. We are pleased to hear that you found the customer service great and that you have had such a positive experience with us.

It is great to know everything has worked well for you.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年3月23日

Hi Laura,

Thank you for your review. We are pleased to hear that you found the customer service great and that having your children’s devices covered gives you peace of mind.

We aim to provide reliable cover and supportive service, so it is great to know the experience worked well for you.

Thanks again,
The Pier Insurance Team

Pier insurance からの回答

2026年3月23日

Hi there,

Thank you for your review. We are pleased to hear you found the service excellent.

We aim to provide a smooth and supportive experience, so it is great to know everything worked well for you.

Thanks again,
The Pier Insurance Team