Jordan B. What an amazing staff member! From start to finish he ensured I was kept updated and also went the extra mile and exercised patience . Truly appreciated. My device was fixed within 2-5 days... もっと見る
企業が回答しました
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The site was very easy to use. Tabs explaining documents etc again were easy to use. As the phone is for my grandson i now have peace of mind that if he damages/loses the phone im covered.
企業が回答しました
I'm just about to go into my 3rd year with LoveItCoverIt for my mobile insurance. The second year renewal was the same price as the first year & my 3rd year has seen a reduction in price due to a loya... もっと見る
企業が回答しました
I have recently upgraded my phone, sent an email to advise of this & was contacted straight away advising what information was required. This was forwarded to them & again have heard back very quickly... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Pier, we don’t just provide insurance, we build solutions that enhance businesses. With 5M+ customers protected, we specialise in Gadget, Travel, and Ticket Insurance, offering white-label solutions, embedded cover, and bespoke policies that fit seamlessly into your brand. Our expertise in product development, analytics, and claims management ensures an optimised customer experience. Backed by data-driven insights and cutting-edge technology, we help brands expand their reach, increase revenue, and deliver best-in-class protection for their customers. If your policy is underwritten by Pier Insurance, you’re covered by a trusted provider with decades of experience in delivering seamless insurance solutions.
連絡先
New Garrison Road, SS3 9BF, Southend-on-Sea, 英国
- 0844 815 1010
- info@pierinsurance.com
- pierinsurance.com
4.6
優良
243件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pier insurance からの回答
Hi Joanne,
Thank you for taking the time to share your feedback. It is great to hear that Susan was efficient, responsive and helpful throughout your experience.
We will be sure to pass your kind comments on to her. Feedback like this means a lot to the team.
Thanks again,
The Pier Insurance Team
Great company with very helpful staff and good communication
I have used this company for a number of years fir my mobile phone insurance and always found them very good.
I contacted to advise about a change in phone number for the policy and Susan was extremely helpful. We were also offered a loyalty discount which was unexpected but really appreciated.
2026年3月12日
自発的なレビュー
Pier insurance からの回答
Hi DL,
Thank you for taking the time to share your experience.
It’s great to hear that you’ve been with us for a number of years and have consistently found the team helpful with good communication. We’re also pleased that Susan was able to assist you with updating your phone number on the policy.
We’re glad the loyalty discount was a welcome surprise and really appreciate your continued support.
Thanks again,
The Pier Insurance Team
Always quick to respond and staff are…
Always quick to respond and staff are very helpful. Queries always dealt with in a timely manner. Never had any issues.
2026年3月11日
自発的なレビュー
Pier insurance からの回答
Hi Karen,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that the team has been quick to respond and helpful whenever you’ve needed assistance, and that your queries have been dealt with promptly. It’s great to know you’ve had such a smooth experience.
Thanks again for your kind words,
The Pier Insurance Team
Excellent services.
2026年2月23日
自発的なレビュー
Pier insurance からの回答
Dear Babatunde,
Thank you for your review. We are really pleased to hear that you feel the service has been excellent.
It is great to know your experience has been a positive one.
Thanks again for choosing us,
The Pier Insurance Team
Prompt and efficient response.
2026年2月27日
自発的なレビュー
Pier insurance からの回答
Dear Ciara,
Thank you for your review. We are really pleased to hear that you received a prompt and efficient response.
Providing clear and timely support is important to us, so it is great to know that was your experience.
Thanks again for choosing us,
The Pier Insurance Team
Excellent very easy to fill in the…
Excellent very easy to fill in the insurance form.
2026年2月1日
自発的なレビュー
Pier insurance からの回答
Hi Glenn,
Thanks for taking the time to leave a review. We’re pleased to hear you found the insurance form very easy to complete.
Thanks again for the feedback,
The Pier Insurance Team
NEVER use Pier Insurance
NEVER use Pier Insurance, avoid them like a plague.
Talking about having to jump through hoops, which without your phone, becomes exponentially more difficult.
Asking for proof of purchase when they are affliated with the company wow just wow. And many more unnecessary questions
2026年1月15日
自発的なレビュー
Pier insurance からの回答
Hi,
We’re sorry to hear about your experience and understand how frustrating this must have felt, particularly when trying to manage a claim without access to your phone. It’s disappointing to hear that the process came across as overly complicated and that the information requested added to that frustration.
We appreciate you sharing this feedback, as it highlights how challenging the claims process can feel from a customer perspective.
Please contact our Customer Experience Team on 01702 568081 or send us a direct message so we can assist you.
Let us know if you’d like to follow up privately,
The Pier Insurance Customer Experience Team
Pier insurance からの回答
Hi Kevin,
Thanks for taking the time to leave a review. We’re pleased to hear you found the service professional, friendly, and efficient. It’s great to know your experience has been a positive one.
Thanks again for the feedback,
The Pier Insurance Team
Small issue
I had a problem which involved various emails but in the end it was resolved exactly as I wanted. Thank you.
2025年11月3日
自発的なレビュー
Pier insurance からの回答
Dear Mike,
Thank you for your review. We’re glad to hear your issue was resolved to your satisfaction and appreciate your patience throughout the process.
Thanks again,
The Pier Insurance Team
I just had help with a lady called…
I just had help with a lady called Susan, I have asked her if I can liaise with her directly for future help and queries as she was so professional and quick with everything that I felt very comfortable and in good hands knowing everything will be addressed and very timely too.
2025年8月21日
自発的なレビュー
Pier insurance からの回答
Dear Sara,
Thank you for your review. We are glad to hear you felt the cost was kept reasonable for existing customers. Your feedback is very much appreciated.
Thanks again,
The Pier insurance Team
Everyone l dealt with was helpful and…
Everyone l dealt with was helpful and efficient. Thank you
2025年8月12日
自発的なレビュー
Pier insurance からの回答
Hi Rebecca,
Thank you for your lovely feedback. I’m so pleased to hear that everyone you dealt with was both helpful and efficient, I’ll be sure to share your comments with the team.
We’re always happy to help if you need us again.
Kind regards,
The Pier Insurance Customer Service Team
Cheap, easy to deal with and very prompt
We insured my son's new phone with them when we first took our the contract a few years back, it was a cheaply priced policy that covered everything we needed.
After getting new insurance with a new phone from manufacturer we no longer needed this policy.
I sent an email with the policy number asking for them to accept it as notice, they did and responded really promptly, they then emailed confirming cancellation and everything was so unbelievably prompt and simple.
If dealing with a cancellation is this simple then I'm impressed.
2025年8月8日
自発的なレビュー
Pier insurance からの回答
Hi N Harris,
Thank you for sharing your positive experience. I’m pleased to hear that cancelling your policy was straightforward and handled promptly, that’s exactly the kind of service we aim to provide.
If you ever need assistance in the future, don’t hesitate to get in touch.
Kind regards,
The Pier Insurance Customer Service Team
Pier insurance からの回答
Dear David,
We really appreciate you taking the time to leave us a review.
The Pier Insurance Team
Great device
Great device
As detailed on the advert
Fast and quick delivery
Nice doing business with you
2025年6月7日
自発的なレビュー
Pier insurance からの回答
Hi there,
We’re glad to hear that you are happy with the service provided.
The Pier Insurance Team
Great access easy to activate
2025年5月20日
自発的なレビュー
Pier insurance からの回答
Hi Ali,
Just what we like to hear, thank you for your review.
The Pier Insurance Team
Good communication
Good communication
Unfortunately I had a very bad experience losing my phone few days ago, once I contacted my insurance, Daniel was there to assist and make sure that all the process goes smoothly and as fast as possible. Thank you Daniel for your prompt service and professionalism.
2025年4月7日
自発的なレビュー
Pier insurance からの回答
Hi Alexandra,
Thank you for sharing your experience, this is great to hear.
The Pier Insurance Team
We have used Pier for many years
We have used Pier for many years, and always find the process quick and easy. As always, Susan Patmore is a delight to deal with.
2025年3月27日
自発的なレビュー
Pier insurance からの回答
Dear Janet,
We really appreciate you taking the time to leave us a review.
The Pier insurance team
Quick resolution
I contacted Pier about a claim on an existing device. Karl dealt with my issue quickly, professionally and effectively. I was advised in simple language what the required steps were and the issue was resolved from initial claim to cash proceeds in approximately 6 working days. Can’t ask for more
2025年2月17日
自発的なレビュー
Pier insurance からの回答
Dear Johnny,
We’re glad to hear that you are happy with the service provided.
The Pier Insurance Team
Very quick to respond and very…
Very quick to respond and very informative? lovely service I'm more than happy.
2025年2月22日
自発的なレビュー
Pier insurance からの回答
Hi Mandy,
We’re glad to hear that you are happy with the service provided.
The Pier Insurance Team
Excellent service and speedy service…
Excellent service and speedy service too. Thank you very much. Would definitely recommend your services
2025年2月22日
自発的なレビュー
Pier insurance からの回答
Dear Kevin,
We’re glad to hear that you are happy with the service provided.
The Pier insurance team
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