Pillow Talk レビュー 

Pillow Talk からの回答

2025年9月16日

Hi Ann- Marie,

Thank you for taking the time to share your feedback — and for being a loyal Pillow Talk customer. We’re really sorry to hear that your recent purchase didn’t meet your expectations, especially after having had positive experiences with us in the past.

We understand how disappointing it can be when the quality of a product isn’t what you expected. The issue with the smell and the feel of the sheets is certainly not in line with our standards, and we’d love the opportunity to look into this further for you.

Please don’t hesitate to get in touch with our Customer Care team at customercare@pillowtalk.com.au
so we can assist you directly and make this right.

We appreciate your continued support and hope to restore your confidence in our products.

Pillow Talk からの回答

2025年8月18日

Hi Hannah,

We’re so sorry for the disappointment this delay has caused. Our standard dispatch timeframe is 1–3 business days, and we sincerely apologise that this was not met on this occasion. We completely understand how important it is to receive your order on time, and it’s not the experience we want our customers to have. If you could please share your order details with us at customercare@pillowtalk.com.au, our friendly Customer Care team will gladly look into it right away and provide you with an update.

Pillow Talk からの回答

2025年7月11日

Hi Kelly,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience.

What you’ve described falls well short of the service we strive to provide. Every customer should feel acknowledged and supported from the moment they walk through our doors, and it’s clear that didn’t happen for you. Please accept our sincere apologies for the lack of greeting, assistance, and overall attention you received.

We've passed your feedback directly to the Warrawong store leadership team, who are addressing this with the team to ensure it doesn’t happen again. We take this seriously and are committed to improving — your experience has highlighted an important training opportunity.

Thank you again for bringing this to our attention.

Pillow Talk からの回答

2025年6月13日

Hi Vanessa,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the inconvenience you've experienced with the delivery service in your area.

At Pillow Talk, we rely on third-party couriers like Aramex to deliver orders across Australia, and we understand how frustrating it must be when deliveries aren't completed to your doorstep. Your feedback about the Brisbane region and the depot near the airport is extremely valuable — it's not acceptable that you're having to take on additional time and costs to retrieve your parcel.

Please know we’re actively working with our delivery partners to improve service quality, especially in areas where we’re hearing about consistent challenges. In the meantime, if you encounter any delivery issues, we encourage you to reach out to our Customer Care team directly. We'd be more than happy to assist in finding a resolution that works better for you.

Your experience matters to us, and we’re committed to making it right.

Thanks!

Pillow Talk からの回答

2025年6月22日 に更新

Hi Vicki,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.

We completely understand your frustration—experiencing a delay of nearly two weeks is understandably disappointing. While our commitment is to dispatch all orders within 1–3 business days, actual delivery timeframes depend on the performance of individual carriers and are unfortunately outside of our control. We sincerely apologise for the inconvenience this has caused and appreciate your patience.

If you haven’t already, please reach out to our Customer Care team at customercare@pillowtalk.com.au with your order number, so we can look into this immediately and ensure it’s resolved for you. We’d also like the opportunity to make this right if there’s anything further we can do to help.

We value your feedback—it highlights where we need to improve, and we’re actively working on reducing shipping delays and improving our communication so our customers have a much better experience.

Thank you again for your honest review.

Pillow Talk からの回答

2025年6月8日

Hi Ann,

Thank you for sharing your feedback. We're sorry to hear that your recent experience with fitted sheet did not meet your expectations.

We understand how frustrating it can be when a product doesn’t work out, especially when it's a considered purchase. We'd love to understand further what went wrong, and how we can possibly assist to make this right.

If you could please send your purchase details through to our Customer Care team via customercare@pillowtalk.com.au - our dedicated team would love to assist further.

Thanks!

Pillow Talk からの回答

2025年5月27日

Hi Maureen,

Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit did not reflect the high standard of service we strive to offer every customer, especially during such an exciting time as setting up a new home.

We’re particularly concerned to hear about the interaction you had with our team member, as this is not the level of assistance we expect from our staff. We will be addressing this internally to ensure it is followed up appropriately and constructively.

Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. We hope to welcome you back in the future with a much-improved experience.

Pillow Talk からの回答

2025年5月27日

Hi there,

Thank you for taking the time to share your experience, and we’re truly sorry for the delay and lack of communication regarding your online order.

We understand how frustrating it is to be left waiting without clear updates— due to a recent increase in sales volume, we temporarily experienced some minor delays in dispatching orders. While we always aim to meet our standard 1–3 day processing timeframe, the unexpected demand caused a short-term backlog.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to get orders out as quickly as possible.

We'd love to discuss this matter further, if you could please reach out to us directly at customercare@pillowtalk.com.au.

Pillow Talk からの回答

2025年5月27日

Hi Cecily,

Thank you for sharing your feedback. We're sorry to hear that your recent experience with our memory pillow did not meet your expectations.

We understand how frustrating it can be when a product doesn’t work out, especially when it's a considered purchase. As outlined in our purchase terms and conditions, we’re unable to accept change-of-mind returns on bedding items due to hygiene and safety reasons, even if the item appears unused. This policy is in place to ensure the highest standard of health and hygiene for all our customers.

That said, our Customer Care team is always here to help and would be happy to discuss your concerns further and explore any possible solutions. Please don’t hesitate to reach out to us directly at customercare@pillowtalk.com.au.

Pillow Talk からの回答

2025年2月27日

Hi Amanda,

We're truly grateful that you've taken the time to share your thoughts with us. It is always our intention to offer nothing short of exceptional service, and it pains us to hear about your recent dissatisfaction at one of our locations. Please accept our deepest apologies for any inconvenience caused.

We recognise that After Pay refunds can be somewhat complex to navigate. To improve this process, we have already implemented additional training and development for our in-store team.

Upon further investigation, we can see this payment has been fully refunded in After Pay. The After Pay team do advise it can take up to 10 business days for refunds to clear back into the nominated bank account. If you have not yet received this refund, please do not hesitate to contact our Customer Care team via email at customercare@pillowtalk.com.au.

Pillow Talk からの回答

2025年1月21日

Hi Kate,

We're truly grateful that you've taken the time to share your thoughts with us. It is always our intention to offer nothing short of exceptional service, and it pains us to hear about your recent dissatisfaction at one of our locations. Please accept our deepest apologies for any inconvenience caused.

Your experience is of the utmost importance to us, and hearing from you helps us to continually elevate the standard of our service. Rest assured, your comments have been communicated to our senior management team, who will look into this matter with the seriousness it deserves. It's through insights from valued customers like yourself that we can refine and enhance the experiences we offer.

In order to assist you further, may you please send some images of the mattress topper to our Customer Care team? You can send them directly to customercare@pillowtalk.com.au - from here, our friendly team will be glad to assist further.

Looking forward to resolving this for you!

Pillow Talk からの回答

2025年1月21日

Hi Ally, thank you for taking the time to share your review. We sincerely apologise for your recent experience and appreciate the opportunity to address it further.

We’re sorry to hear that your order was incorrectly labeled. This issue was promptly brought to the attention of our web dispatch team to ensure it was handled appropriately. Unfortunately, when our Customer Care team contacted you on January 2nd regarding a redelivery charge—our standard practice—they were unaware of the labeling error. Had they been informed earlier, they would have waived the fee without hesitation, as we completely agree that you should not bear that cost.

We appreciate your swift response to the team’s email, which allowed us to process your refund promptly that same afternoon.

We understand that this situation fell short of your expectations, and for that, we deeply apologise. Please know that we’ve escalated this matter to the appropriate departments to refine our processes and ensure such an experience does not happen again.

Pillow Talk からの回答

2025年1月21日

Hi Shelly, Thank you so much for sharing your feedback with us. We would like to extend our sincerest apologies for the unfortunate experience you had at our stores. Please know that providing excellent service to our customers is our priority, and we deeply value your concerns.

We want to assure you that we have escalated your feedback to our area managers, who are now fully aware of the situation. We are actively investigating the matter to ensure that similar incidents are avoided in the future.

Once again, we truly appreciate you bringing this matter to our attention. We can't wait to have the opportunity to welcome you back to our stores in the near future.