Pillow Talk レビュー 

I bought their twin pack lamps and "softer than silk" blanket. The lamp switch is sketchy, it turns itself on and off, Im worried it might be faulty. The blanket is scratchy, it's comfortable, but definitely not softer than silk! It feels like a rough cotton blend and looks like a table cloth!

*Update.. I have returned the lamps and received a full refund, they were definitely faulty. I will keep the blanket, it is comfortable, just not attractive or soft as silk. I appreciate Pillow Talk refunding the lamps.

I bought two of their memory foam pillows, they do not feel like anything memory foam. The surface was uneven and flat makes sleeping uncomfortable.
They refused to refund me due to”hygiene” issues. Well a reputable brand will back their product and provide a customer satisfaction guarantee.
I’ve got a Ecosa memory foam pillow and let me tell you they are way better (also recommended by third company review sites I.e Choice)
I would recommend ecosa or any other brands over Pillowtalk.

I went into kotara pillow talk 14/11/24 to be greeted by a lady called Kathleen (as stated on my receipt)
Over the years, I have used pillowtalk numerous times and occasions, But this time was exceptional ! Kathleen went above and beyond to help me find what I needed. Nothing seems to be a trouble for her even though the shop was very busy at the time. I love pillow talk products and this experience has made me put out this review. I hope This reaches your customer service team and kathleen gets recognised for this. With thanks Lesley millar

After 2.5 months of having an item they are making it impossible to deal with as the item is defective. We purchased expensive sheets and now they want my life story to assess a defect when the purchase was only made 2.5 months ago. Beyond disappointed.

Second time ordering from this website. This time I ordered a very large canvas print which arrived quickly and undamaged.

I would like to take this opportunity to say thank you to the sales assistant Michaela who served me today when I went to pillowtalk at Robina Mall, on the Goldcoast.

I was interested in purchasing a floorlamp, however there were none left in stock, of the one I wanted.
When the Lady became aware of this she offered to check other stores, for me, to see if the floor lamp was available elsewhere.

However, when she tried to do this the internet was down! So she used her own mobile to phone around for the item.
The Lady phoned many shops in the end I purchased the last one which was floor stock, my choice.
The lady carefully took it apart and wrapped it up.

The lady went above and beyond what one would generally expect these days, showing a positive attitude and willingness to help me.
Her care and friendliness was much appreciated.

Unfortunately, care towards someone else, in this type of situation, is sadly lacking in a great number of people.

It was refreshing to be served by a sales assistant who actually looks like they enjoy their work.
A nice smile and good old fashioned service is getting harder to find these days.

When a store is lucky enough to have someone like this working for them it encourages people to come back.
Pillowtalk Robina Mall, is definitely a store that I will shop at again.

Thank you Michaela

Exceptional customer service.
Whether it's during the Xmas rush, near closing time or during regular business, the staff members at the Albury store deserve a gold medal for service. Today, as well as each other time l have shopped there, l have been served by patient, unrushed staff who have kindly offered assistance with my purchases. It is always a pleasure to shop at this store which has a range of beautiful products. Most other stores, large & small, have lost this touch. Well done, see you again.

I was recently in yout Windsor store ( I am not certain of the date below) & would like to send a big thank you to a delightful young girl called Aquila.She was extremely helpful & courteous & I feel that often good deeds go unnoticed as people are quick to complain (I do appreciated this is often justifed). However because of my positive experience, I would like to say I feel Aquila needs to know how much I appreciated the way she handled my queries with efficiency & a radiant smile. Please pass on my thanks to this delightful young girl. Pillow Talk is indeed lucky to have her on their staff.

Literally ordered 3 bathroom accessories. 2nd June placed order - 11th June shipped order and now stating 26th June it will be here. Have seen so many horrible reviews how things haven’t turned up or came broken and customer service didn’t offer any support, I wish i looked up before purchasing from this store. Who on earth takes 24 days to receive an item within Australia?

I popped into your Nowra store and was very impressed with the service I received from a delightful young lady, Leah. Leah was very helpful, and knowledgeable about each product I was looking for. It was a real personal experience , that you don't seem to get much of these days. Leah went out of her way to find me a certain product, which they didn't stock. There should be more sales people like Leah. An easy and lovely shopping experience. Thankyou Leah.
Tania Tickle. 🌻 🌻🌻

After about 4 years using this duvet I have found there are minimal feathers in the central part of the duvet and the side boxes are full. I can't understand how there are now very few feathers in the middle boxes as I thought the boxes prevented that from happening.

Popped into Pillowtalk in Kawana on the weekend to buy something specific.
After a few moment, I was approached but Sue asking if she could help. Within seconds Sue was on the case looking for the item I required. the stock room was checked the computer advised two items in store. After a little while the item was found and was as beautiful as it looked online. We also discussed new pillows for my daughter. I was advised to bring her in to test some as that was the recommended course of action.
I will be going back and looking for Sue. Amazing customer service with a smile.

BUYER BEWARE if your order isn't received they will continue to ignore you. Very difficult to follow up. They'll say they need to open an investigation with auspost and then there will be zero response. I've tried following my missibg order up 5 times now. Do Not deal with them extremely dodgey

Shocking experience. Placed an order with them, they provided tracking & after weeks nothing has come. More than a week ago I had a generic email saying that they would look into it. 5 unanswered emails later.. nothing. I ordered this in NOVEMBER for a present that was needed on the 16th of December, you would have assumed it would be safe.. Shocking service & no regard for their customers. Use them at your own risk

The customer service from the manager of the Robina store on the 8th Aug 2023 was exceptional . Very understanding and helpful service . Thankyou Pillow Talk Robina . Your staff and Manager are amazing 👏.
Debbie

Madi made things easy for me to replace a cotton blanket I appreciate the help in solving the problem
was suggested I go to local shop for replacement by manger Liz
I am very happy with result makes my life easier
Thank you Pillow talk

Terrible customer service at Albury store. No one else in the store, two staff working and I was ignored. I will not be back.

Purchase a pillow. Unfortunately they refuse to exchange, even though I have a receipt in original condition. I didn’t wanna money back, just exchange for softer version. never purchased anything again in that shop.

At Woden Pillow Talk, Sky/Skie was very helpful to us and gave my grandmother the "best pillow she's ever bought". It was a soft baby pillow. We are very happy.

I was served by Jacque and Steph at the Riverlink /Ipswich branch and it was so amazing to have such exceptional customer service. They listened to my needs and ran around the shop finding a wide range of items for me. They went out of their way for me and I could not recommend visiting this store more highly and would go out of my way to return for their service. A wide range of fantastic products and great prices