PizzaExpress レビュー 

PizzaExpress Swindon Designer Outlet restaurant.
I don't leave reviews but I felt I had to this time.
We visited this restaurant for my Birthday lunch and we had a very disappointing experience. The attitude of a member so staff "DAN" made us feel as though we were inconveniencing him by choosing to dine at the restaurant rather than being welcomed as customers. The service was extremely poor with significant delays in receiving our food. Our food was left at the pass for an extended period, during which it was clearly getting cold, yet there appeared little urgency from the staff to serve it. We waited 30 mins for our mains and we eventually decided to leave because we did not want cold food. When we mentioned we would leave a review, Dans response was "please go ahead because nothing will come of it and he knew how to deal with bad reviews" We found this attitude particularity disappointing and felt it showed a lack of concern for our feedback as customers.
This was already evident from his attitude, as we entered the restaurant. He believes there are no consequences for his behaviour, which is exactly what he suggested to us at the time.
We ended up in another restaurant that was very welcoming and provided us with an excellent service. Based on our experience, I would recommend considering other options than this Pizza Express.

I have to give Pizza express of Monmouth 5 stars.
I had lunch on a Saturday with my 82 year old dad and 8 year old granddaughter. The staff were so helpful helping me to download the app. They gave my granddaughter her starter straight away so she had something to nibble on as we looked at the menu. I had a pepperoni pizza which was delicious. We were rushing to get to the theatre and they got our food to us as quickly as possible. I just can’t thank the staff enough nothing was too much trouble and my granddaughter enjoyed her first experience at pizza express. Thanks again for a wonderful lunch

Very helpful and kind staff great experience thanks

The pizza express next to Trafalgar Square was very good. Shout out to Ellen who was an amazing server. All the best with the opera singing!

We ordered a gluten free double American cheese pizza and an original base smoky chicken bbq pizza. The food was delivered by deliveroo ice cold. The base of the bbq chicken pizza was so thin and tough I couldn't cut it with my knife. Nope... they weren't pre-cut either. It was tough as leather. There was so much bbq sauce that's all you could taste. And they're not cheap either. Never again. Worst meal I've ever had.

ZERO STAR is what it should be. TOWER PARK Pizza Express is beyond shocking. Dirty Tables. Lazy staff. When we asked why the service is so bad and no staff around we were told they were all on their break…..The food was soggy and 2 orders never arrived. Will never ever go back.

AVOID BASINGSTOKE! After an hour and half wait with two young children, they gave them uncooked pasta! Staff hardly come over and the managers were too busy stuffing their face with pizza! This reminds me of why I don't come here.

Our favourite family restaurant in Macclesfield. We always get great service, the staff are friendly & foods always super yummy! Cole has served us another time and always goes above and beyond.

1hour 45 mins for a table of 7 .. really bad service, so slow , didn't take the order properly as she was rushing us as we were giving her the order , got order wrong... couldnt split the bill into couples. Had to pay the whole bill as one.... pizzas were nice but the lasagne was a cheep ready meal, not meat in it ,and so watery. Service charge was added, why ? It should be upto the customer. Have complained but as I dont have the receipt they won't help me with my complaint
Disgusting service and customer service after .. Plymouth one by Theatre Royal

We had lunch there today. We intended to eat inside, but found the kitchen counter staff were quite noisy handling the crockery and implements etc. We decided to sit outside, luckily it was sunny.

We had an issue with a pizza we ordered, not 100% your fault and your Manager offered to replace it with a different one.

When paying we had problems trying to use our vouchers and your Manager called Tesco on our behalf and we eventually sorted it. In the meantime he gave us two complimentary coffees whilst we waited for Tesco to do what was needed.

All in all, excellent service from the Manager and his team.

Very disappointed and unhappy with my experience at Pizza Express with my Grandchildren.

We were first forgotten!!
Shown to our seats then waited over 20 minutes before the second staff member took over and took out orders we hadn’t even got a drink at this point, Then we ordered and waited another 25 minutes with no sign of our food and I had to chase up staff to ask where our starters were!!
Then we were given only 1 starter instead of 2 that we ordered and again I had to highlight that I should have had 2 starters
Finally we had our mains but it was a very stressful experience with 2 children expecting them
to wait 45 mins is unrealistic and if I hadn’t promised them a treat I would have made a huge fuss and walked out.
Even with my Tesco vouchers reducing the cost that’s not the point, what should have been a lovely experience ended up being a bad one.

Very disappointing experience and poor value for money
I recently visited Pizza Express in Street with my wife and her friend, who is a chef in Weston-super-Mare. Unfortunately, what should have been an enjoyable meal turned into a very disappointing experience.
We ordered two Lasagne Classica dishes. The menu describes the lasagne as containing slow-cooked beef, mushroom and tomato raga. However, none of us could identify any beef or mushrooms in either dish. My wife's friend, who is a chef, also questioned the contents of the lasagne.
We raised this with the restaurant, who offered to make two replacement lasagnes. We declined because we already had two dishes that appeared to have the same problem. Instead, we suggested they cook another one and check it themselves. The chef suggested that perhaps the beef and mushrooms had been very finely ground down.
We did not find this explanation satisfactory. We suggested that the dish should perhaps be removed from the menu or the description reviewed until the matter could be investigated. We were told that this could not be done because it was company policy.
We also ordered an Americano pizza with additional pepperoni, chicken, ham and red onion. The meat toppings were charged at £2.50 each, with the red onion costing £1.50, making the pizza approximately £25.
For that price, we were extremely disappointed with the quantity of additional toppings. There appeared to be approximately one piece of ham, two small pieces of chicken and three pieces of pepperoni, along with the red onion. At £2.50 for each additional meat topping, we expected considerably more.
We appreciate that eating out costs more than buying food from a supermarket, but we are happy to pay restaurant prices when the food, portions and service justify them. On this occasion, we felt the quality, quantity and value for money simply weren't there.
Unfortunately, the way our concerns were handled by the staff also added to our disappointment. We felt that our concerns were not properly addressed or investigated.
As a result of the poor value for money, our experience with the food and the way our concerns were handled by the staff, we will not be eating at these premises again.
We hope Pizza Express management will take these comments seriously and review both the Lasagne Classica and the portioning of additional toppings, as well as the way customer complaints are handled.

We went for lunch to celebrate A level results and encountered the worst service we’ve ever experienced in the Hitchin restaurant. It started by being ignored for 10 minutes (despite booking a table), the service was slow and the attitude abrupt. We raised an issue with a manager and were treated with aggression, defensiveness and rudeness. This is the first time we’ve ever felt the need to leave a Trustpilot review about restaurant service but it left us feeling shaken and turned what should have been a celebration into an upsetting experience. We will never go back and would advise to avoid.

My whole balance was taken off my voucher but they won’t warn you even though you ask if it’s ok while still at the restaurant.
When you later realise, you will have to beg for your own money back.
Then you will be spoken to like you did something wrong.
Won’t ever go back now

Ordered from local store and they forgot childs meal. That was bad enough but customer service were very bad at dealing with the issue. They offered a free kids meal on my next order. That doesnt help when I have a kid who's hungry and I have given them my adult meal!

Had a meal in the Bury St Edmunds branch on Saturday and the food was lovely, always the best pizzas around, along with their chicken wings (lemon & herb) and cajun prawns, all of it so tasty. They always have plenty of staff on who are so helpful and polite, especially Emma & Jason, who both go that extra mile to make you feel comfortable and make your evening enjoyable. Have been coming to this branch for years now, but recently had a serious illness so had a year or so without going, but was so happy to find, nothing had changed with the food or the service, definitely going back.

One star because I can’t give none! Pizza Express Wembley Park was a huge disappointment😩 We were pleased to find an unreserved table on a busy concert day and that accommodated gluten-free. Well, our enthusiasm was soon quashed. After 45 mins I asked where our food was (just two pizzas) and was told the wait was 45 mins; not told at time of ordering but we weren’t in a rush. This server said she’d check and never returned. We watched others who arrived long after us receiving and even finishing their food while we waited. When it looked like our order might be being given to a table nearby who were saying they hadn’t ordered yet, this was at about 55-60 mins, I asked the server if it was ours and if not could he check on ours. He appeared to ignore me and walk away as he didn’t acknowledge me, but he did speak to the server who took our order who looked confused at our table then immediately appeared with our plates; how long had it been sat waiting to be delivered? Anyway, turned out the GF base was so undercooked you could pull the raw dough with a knife. We reported this but received no apology or feedback about how long another would take to be ready meanwhile the other pizza was eaten as it would have gone cold. About 10-15 mins later the second GF pizza was delivered, and again was undercooked. We complained and were told that’s the way they come as the dough isn’t prepared on-site; I pointed out this was a cooking issue not a dough issue. We asked to speak to a manager as, at this point as now had no time or desire to wait for another so I was just eating the topping. Manager did try same explanation and I pointed out again a cooking not dough issue. I had to say I wasn’t going to pay for it; this should’ve been offered for their error and some other compensation should probably have been offered while we waited for the second pizza, with an apology and perhaps a free drink while we waited. Nothing. Zip. Even though manager apologised and changed he bill, he didn’t seem to care and four other servers involved in these conversations couldn’t have been more indifferent. The only tip we leave is for future customers - this Pizza Express experience was awful and will likely mean we won’t ever go to another Pizza Express again. Some serious customer service training is needed, and perhaps some cooking guidance for those in the kitchen.

The new pizza express spalding , on arrival we waited a group of young staff members , were behind the bar on there mobile phone .. until eventually we were seated , we had to wait quiet awhile to eventually be served to which the young waitress said oh as no one taken your order yet ! When the mains arrived to say they were poor was an understatement.. the pepperoni pizza had 2 tini bits of pepperoni on the top of each pizza , hardley any cheese , no one came to our table to ask of everything was ok ! My pasta was not even a child portion , I did ask for the manager , that was a waist of time …. At no point did he want to listen to what I had to say and at no point did he apppolgise about the terrible service and terrible food … he was not the pleasantest of men ..

Raw base, pizza was tasteless. Appalling.