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The Plastic Centre レビュヌ 510

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TrustScore 5段階評䟡の4.5

4.3

建材店
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5぀星のうち5の評䟡

I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... もっず芋る

5぀星のうち1の評䟡

Never received my order ! Scammers ! Made an order on 16/04/2016 now 14days later my order still haven’t arrived . I emailed multiple times getting ignored , calling them daily - nothing no rep... もっず芋る

5぀星のうち5の評䟡

Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The plastic company have a great range of products.We ordered Green pvc for our summerhouse.It was on sale so we ordered and it came within a reasonable time.They only deliver to Scotland one day a... もっず芋る

䌁業情報

  1. 建材店
  2. プラスチック卞業者

圓該䌁業による蚘述

With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.

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4.3

優良

TrustScore 5段階評䟡の4.5

510件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 57に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Only part order was sent

Only part order was sent. Instead of 4 packs only 4 panels were shipped and on the other order only 8 panels were sent instead of 8 packs. Some of the panels corners were damaged during shipping

2024幎8月27日
The Plastic Centre ロゎ

The Plastic Centre からの回答

we can only appologize for the mistake , It was a human mistake and I am glad we could recitifed it on time . we really appreciate your understanding !

5぀星のうち1の評䟡

Still no contact regarding my order

Still no contact regarding my order, called the office & they told me I just have to wait for them to contact me.

2024幎8月27日
The Plastic Centre ロゎ

The Plastic Centre からの回答

Nick , I contacted the Hounslow branch where you chose to collect the item from and I was told you ve been there, collected, you spoke to the guys on the phone and everything is alright . Maybe you needed the item straight away but you have to give us 2-3 working days to make sure everything is in stock for you .

5぀星のうち3の評䟡

They sent the wrong bit... but not anymore!

They sent the wrong bit,However have been reeasponsive and now supplied correct item.

2024幎7月31日
The Plastic Centre ロゎ

The Plastic Centre からの回答

Your feedback is much appreciated , Steve , we took responsability for the mistake and I am glad we could fix it on time for you to finish the job

5぀星のうち4の評䟡

Good value products but website needs fixing

Good value products, but be careful when ordering online as it allows you to buy products for delivery that aren't able to be delivered, luckily the staff were helpful and rectified this for me but the website needs fixing

2024幎7月1日
The Plastic Centre ロゎ

The Plastic Centre からの回答

Thank you for your kind feedback, Andrew , yes,l you are right , we are working at fixing this issue , we were told it is not an easy fix but it can be done

5぀星のうち1の評䟡

Order arrived damaged, poor communications and reluctancy to return/refund items

i ordered some plastic trim for my bathroom which unfortunately arrived damaged. I raised the issue via their main website online 'communication form' plasticcentre .co.uk/ contact) as well as sending photographs of the damaged items to their email address birmingham (at) plasticcentre.co.uk (the main contact address on the URL above)... i never recieved a reply from either (this is clearly their advertised contact address as you can see they are still live, despite the content from the Plastic Center response below).

However on my 3rd attempt I eventually recieved a response from online (at) plasticcentre.co.uk a couple of weeks after my order (by now this was beyond their time limits for returns presumably). I informed by customer services rep 'L***y' that the request to return the items was now outwith their return window and basically 'tough ****' (however, my initial contact was as soon as i discovered the damage).

I am currently trying to arrange a 50% refund and will try and sell the few items that weren't damaged in transit. Will be escalating to trading standards.

In addition to previous, since the birmingham (at) email and the online contact form (above) don't work, the least they could do is remove them from their website to prevent other customers from being duped/confused when trying to return damaged products.

2024幎7月2日
The Plastic Centre ロゎ

The Plastic Centre からの回答

I can see you edited your initial feedback 4 times so far and I hope is the last :) . Again, trying to say that our email adress is birmingham@ it doesnt help, Steve . Thas is an email adress from a shop in Birmingham . Please go to Store Locator and you will find 20 emails from 20 stores we have . That doesnt mean is the website .
https://plasticcentre.co.uk/store-locator-all
Click this link , please, look in the right corner on the main page and you will see online@plasticcentre.co.uk , our main and ONLY email address .
https://plasticcentre.co.uk/.
You also received a confirmation from this email adress on the 29th of May when you placed the order . The first email from you was sent
Tue 18/06/2024 14:51
''Hello,
I would like to return my order of plastic trim. Unfortunately some of the items arrived damaged and I was forced to source an alternative product to complete the bathroom cladding job as a result. I have been unable to use the remaining lengths as the alternative trim is not the same colour.
Could you tell me the process of returning the order items (order number 50331).
Kind regards

Steve Ferguson ''


Steve, first of all our main email adress is online@ , not the third as you stated above and it is clearly advertised on the main page . We helped you by sending these thin trims on an island ( we don t deliver on any island ) and unfortunatly you had some damages . You sent us an email after 3 weeks , after you finished the job as you said in your email . Our return policy said any damage to be reported in 3 days time . '' Lilly '' explained clearly and polite and '' tough s**t'' I think is rude and inappropriate .

5぀星のうち3の評䟡

The plastic panel was excellent

The plastic panel was excellent. However, it took some time to arrive (I know the van broke down which added another day) and then when it was delivered, it was dumped on the road behind my car. The driver then phoned to say nobody was in so he'd delivered. There were actually four adults in the house along with SIXTEEN dogs! There's no way he would have approached the front door without being heard. Luckily, I still had the strength in my old bones to carry the sheet inside!

2024幎5月30日
The Plastic Centre ロゎ

The Plastic Centre からの回答

Thank you for your feedback, Elaine , I am really sorry and, as we already spoke on the phone, the matter was solved and reassured the experience won t happen again .

5぀星のうち5の評䟡

Top marks to all I had pressed the


Top marks to all I had pressed the wrong end of the scale,The lady I was dealing with was very professional, 👍, product great, service was great top marks, Mr Derek Norris,

2024幎6月3日
自発的なレビュヌ
The Plastic Centre ロゎ

The Plastic Centre からの回答

Thank you very much, Mr Norris, it was a pleasure and your feedback is much appreciated !

5぀星のうち5の評䟡

Fascia parts

I ordered some fascia and corner covers in brown and paid for them over the webb, I was contacted by Lilly to be told the parts were out of stock, but I could wait for more stock or have a refund. I chose the refund, the transaction was done promptly and was back in my account. Very good service

2024幎5月30日
The Plastic Centre ロゎ

The Plastic Centre からの回答

Your feedback is much appreciated and I am always here to help :)

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