We have used this company for around 18 months or so and have found them to be incredibly helpful. Calls are answered promptly and politely and in line with our requirements, and we would not hesitate... もっと見る
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レビュアーのコメントを見てみましょう
Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... もっと見る
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Having used them for many years now, i can highly recommend them to anyone. The service is outstanding and they actually make changes based on feedback. The product and service is great and makes the... もっと見る
企業が回答しました
Always been very happy with the service I received from Pocket Receptionist. Will highly recommend them as a service partner for your business.
企業が回答しました
企業情報
Pocket Receptionist について
当該企業による記述
Pocket Receptionist: Your Reliable Ally in Seamless Communication.
Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.
From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.
Call Quality Guarantee
We’re committed to delivering you the highest service level and guarantee every call we take for you.
If you’re not happy with the way a call was handled, we will refund you for that call immediately.
連絡先
Sea Lake Road, NR32 3LQ, Lowestoft, 英国
- pocketreceptionist.co.uk
4.6
優良
108件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spammers. Avoid
Spammers.
Keep changing their email address to get round being blocked.
I've been emailed by addresses with the following suffixes: pocketreceptionist-mail, pocketreceptionist-email, pocketreceptionist-news & pocketreceptionist-updates. So despite unsubscribing and blocking, I keep getting spammed by them.
The only reason you would keep creating new email suffixes is the get around blocking so you can continue spamming. Would hope that this kind of behaviour is outlawed under GDPR regulations
2025年8月6日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.
Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....
Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.
Kind regards,
Natalie
Answering calls
I have used these guys to help out with answering calls when i can't so I don't miss anything important
2025年6月1日
自発的なレビュー
Pocket Receptionist からの回答
We are always happy to help :)
Amazing personalised service to meet…
Amazing personalised service to meet the local business needs
2025年7月28日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your lovely review :)
Cheap but still brilliant
My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny.
Our only regret is not doing this sooner as they're hundreds cheaper per month for the package we're on. I have to upgrade a couple of times but that's only because I trust them enough to handled all of the calls rather than just missed.
Thanks to Denise for setting it all so swiftly. I'll be sending my dad's company referral over for.my £100
2025年7月26日
自発的なレビュー
Pocket Receptionist からの回答
Martin, thank you so much for the kind words. We're glad you made the switch! ✨
Caught out
We used pocket receptionist to answer phones about term while we found a new receptionist, all was ok service and was as advertised unfortunately when you want to cancel your contract they make you stay till the next billing cycle and then charge you another month for a service you clearly are no longer going to use. Always check the small print is what I've learned And believe that you can cancel anytime as long as you pay an additional month!
2025年6月30日
自発的なレビュー
Pocket Receptionist からの回答
Hi Jenny. Thank you for taking the time to share your feedback, though I’m truly sorry to hear you’ve had a disappointing experience when it came to cancelling your account. We’re always upfront about our cancellation terms, after the initial 3-month minimum period, we require a month’s notice to close an account. This is clearly outlined in our Terms and Conditions at sign-up, and it’s in place because we staff our team based on active client needs to ensure a high level of service. I completely understand your frustration, especially if you no longer needed the service. We never want anyone to feel misled, so we’ll take your comments on board. If there’s anything further, we can do to help or clarify, please don’t hesitate to get in touch.
8 years and counting.....
A business associate recommended Pocket Receptionist to me, and eight years later, the service and support are still going strong. Having a busy and varied work schedule often means that it is not always possible to answer the phone straight away, so having a receptionist service that you can personalize and adapt has been a great asset to my business.
2025年6月3日
Pocket Receptionist からの回答
Thank you for your review, we have really enjoyed working with you all these years and really value our partnership :)
Really efficient
Really efficient, and we receive accurate detail on every call. App is also a big help.
2025年5月21日
Pocket Receptionist からの回答
Thank you for your review and kind words! We love the app too :)
These guys do it perfectly
Good quality, consistent service, ideally blended as the perfect support for our business, whatever other activities we may have on and during the course of a natural working day and across weekends. I am a big believer in our prospective buyers and sellers always speaking to a human, rather than just leaving a voicemail, and these guys do it perfectly
2025年2月24日
Pocket Receptionist からの回答
Thank you for your lovely review, its been a pleasure to work with you over the years. We agree that its important to have a human at the end of the phone :)
We have been with PR for a while and…
We have been with PR for a while and the services has always been consistent and well worth the money. They are also very helpful when dealing with issues or questions.
2025年1月31日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your review Harvey, I'm also pleased you have found our customers service helpful :)
Great so far been using them for months…
Great so far been using them for months working well for my plumbing business
2025年1月20日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your review :)
So reliable and they are happy to make…
So reliable and they are happy to make changes to my instructions as and when I request them to.
2025年1月10日
Pocket Receptionist からの回答
Thank you for your positive review, we are always happy to help :)
Very happy with the service makes it so…
Very happy with the service makes it so much easier for me running my business, Great job guys 👍
2025年1月9日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your review, George, I've passed your lovely comments to the team :)
Excellent service!
2025年1月7日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your review Chris, we are pleased you are happy with the service :)
Excellent service and fantastic…
Excellent service and fantastic customer care !!
Keep up the good work
2024年12月2日
Pocket Receptionist からの回答
Thank you for your lovely review :)
Amazing service
Amazing service! We have and will always recommend Pocket Receptionist, great value for money (we have been a client for over 2 years)
2024年11月29日
Pocket Receptionist からの回答
And we really value your partnership, thank you so much for your lovely review :)
Fabulous company
Fabulous company, so helpful at setup and willing to help with changes, and keeping costs down, whilst their receptionists are the model of great customer service. just the right personalities answering the phones to our customers with issues. Excellent all the way.
2024年11月27日
Pocket Receptionist からの回答
Thank you so much for your kind words and thoughtful review! We're pleased to hear that you found our setup process helpful and cost-effective, and that our receptionists are providing excellent service to your customers. It's wonderful to know that their professionalism and personalities have made such a positive impact :)
Professional service a must for every…
Professional service a must for every business, amazing service wouldn't be without the service
2024年11月21日
Pocket Receptionist からの回答
Thank you for your wonderful review! We are delighted to hear that you are enjoying the benefits of using our service :)
Was told £399+vat per month
Was told £399+vat per month. They will significantly overcharge you and will not refund the difference or cancel your account when requested. Avoid !!!
2024年11月1日
自発的なレビュー
Pocket Receptionist からの回答
Thank you for your feedback. We’re sorry to hear about your concerns, especially since you’ve chosen to work with us again, knowing the value we strive to bring to your business.
I have reviewed your account again and I noticed that while we initially recommended a higher package to meet your needs, you opted for a lower package. We did clarify at the time that this could lead to additional charges for out of bundle calls, as our services do not operate on a fixed fee basis.
In October, you requested a review of charges above £399 + VAT for the past year. I carefully reviewed each invoice and provided a detailed breakdown, confirming their accuracy for your reference. We didn’t hear back until recently, at which point you expressed an interest in cancellation. As per our policy and our email to you, a one month notice is required from your billing date (November 3rd), so your account is set to close on December 3rd.
They provide an excellent level of…
They provide an excellent level of customer service. Very pleased.
2024年10月30日
Pocket Receptionist からの回答
Thank you for your lovely review :)
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