Banner for Pocket Receptionist

Pocket Receptionist レビュー 

108
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We have used this company for around 18 months or so and have found them to be incredibly helpful. Calls are answered promptly and politely and in line with our requirements, and we would not hesitate... もっと見る

企業が回答しました

5つ星のうち5の評価

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... もっと見る

企業が回答しました

5つ星のうち5の評価

Having used them for many years now, i can highly recommend them to anyone. The service is outstanding and they actually make changes based on feedback. The product and service is great and makes the... もっと見る

企業が回答しました

5つ星のうち5の評価

Always been very happy with the service I received from Pocket Receptionist. Will highly recommend them as a service partner for your business.

企業が回答しました

企業情報

  1. 電話代行業

Pocket Receptionist について

当該企業による記述

Pocket Receptionist: Your Reliable Ally in Seamless Communication.

Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.

From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.

Services Why Us Free Trial

Call Quality Guarantee

We’re committed to delivering you the highest service level and guarantee every call we take for you.

If you’re not happy with the way a call was handled, we will refund you for that call immediately.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

108件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(108)

過去12か月のレビュー数: 10件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

great for managing my overflow calls

Pocket Receptionist has been great for managing my overflow calls. They're super reliable and always answer my calls promptly and politely. The team fits right in with my business and sounds like they are part of the company. I highly recommend Pocket Receptionist.

2024年7月10日
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review, I'm so pleased to hear we are such a great fit for you :)

5つ星のうち5の評価

We've had a really excellent experience…

We've had a really excellent experience with Pock Receptionist. It was quick and easy to get going, they have useful tools we can use for keeping on top of calls, and we've only had good feedback from our customers.

2024年7月15日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review! We are really pleased to hear the tools provided are helping your business :)

5つ星のうち5の評価

the app is very useful

the app is very useful - very happy with the service - easy to use, have recommended to many other estate agents.

2024年7月10日
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you so much for your review and recommendations :)

5つ星のうち5の評価

Excellent service

Excellent service. I was recently let down by a different company and was in a panic but these guys were really quick to understand my needs an get me set up.

2024年5月21日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

We were really pleased to be able to help Pat, thank you for your review :)

5つ星のうち2の評価

I have been constantly overcharged

I have been constantly overcharged, it has been a struggle getting my overpayments back, they do not refund but credit the overcharges in the next bill which is not legally right. Also, they do not follow instructions and have to constantly remind them or complain.

2024年4月1日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Good morning,

Thank you for your feedback. I have conducted a thorough review of your account to clarify what has happened.

Upon investigation, it appears that there have been instances of overcharging during your most recent transactions, which were promptly corrected as soon as you brought them to our attention.

The overcharges stemmed from the system upgrade implemented in December. As part of this upgrade across all platforms, you were mistakenly billed for the new 'Assist' feature included in your package. Rest assured; measures were promptly put in place and retraining provided to the agents involved in undertaking these tasks.

While we value and encourage feedback and strive for continuous improvement, it's worth noting that the concerns you have raised with regards to instructions were a result of updates you had made previously and as we now understand wanted to revert back to. Our recommendation is to ensure such requests are clearly communicated to our customer service team moving forwards.

Thanks,
Natalie

5つ星のうち5の評価

We use Pocket receptionist and we find…

We use Pocket receptionist and we find their service top rate. We're a new start business and are in and out of the office all day. Rather than employing someone to sit in and take calls all day these guys do it for us. Money and time saver, would highly recommend.

2023年10月5日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review Nick :)

5つ星のうち5の評価

Invaluable, Cost-Effective Service

I have found Pocket Receptionist invaluable for handling daily calls for our law business and taking a lot of the weight from our shoulders, allowing the lawyers here to focus on the necessary. The monthly bills are not too high either!

2023年8月8日
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review :)

5つ星のうち5の評価

Probably one of the best investments we…

Probably one of the best investments we have made in our nine years of trading and i would recommend this service to organisation, large or small. It just takes the hassle out of managing inbound calls.

2023年5月25日
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your kind words Philip, its been a pleasure working with you over the years and we are all very pleased you have found us to be such a beneficial investment.

5つ星のうち1の評価

Awful company.

Used this company to try manage our large call volume - form the day we set up and went live customers would call and get disconnected this was not just a few calls every call that was passed over to them would get disconnected accounts team are very unprofessional and try their best to get money from you. Our company will be taking legal action in court against this company.

2022年11月16日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for taking the time to leave us a review, we appreciate your feedback.

I can see from our successful test call and our initial onboarding process, that your account was set up successfully and worked as intended. We did not receive any reports of issues from you at the time, you only mentioned the faults when we asked for you to settle your overdue account.

We take all reported issues seriously and work hard to resolve them when we are made aware.

If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.

We are committed to delivering great customer service and want to assure you of our very best efforts in resolving any issues your have have.

5つ星のうち5の評価

I have used this company for some years…

I have used this company for some years now and have found them to offer an outstanding service for medical reception work. I would whole heartedly recommend them for consistently being excellent for over 5 years

2023年5月31日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you so much for your review Mr Wijeyekoon, we have really enjoyed working with you over the years and really value your custom.

5つ星のうち5の評価

Pocket Receptionist have been incredible !

Pocket Receptionist has been a game-changer for our restaurant we have seen an instant increase in our bookings.

With a wide client base, many customers like to speak to someone on the phone and not just book online, older customers especially like to confirm their booking over a phone call.

The pocket reception set-up process was simple and quick, they were taking our bookings within an hour of onboarding. Since starting the service bookings have increased significantly, we were surprised as how many bookings we had been missing during the mornings, and at busy times. Not many people leave a message or call back when we miss a call. The receptionists at PR are lovely, so polite and friendly. Their pleasant demeanour has made a positive impression on our callers and created a great first impression. I’m so pleased with the service; my only regret is that I dint use them years ago.

Highly recommended!

2023年5月21日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Great news Kevin, the team and I are so pleased you have seen an increase in bookings :)

5つ星のうち5の評価

Best of the best!!!

These guys are awesome. They take the calls so I can crack on with the job at hand, knowing that any new and existing clients are being dealt with in a friendly, professional and caring way. My clients always say how nice the ladies are and how they sound like they are a member of my team. The price is so low and competitive compared to the service iv received.

I have tried a lot of other answering services but these guys are the best iv found by a clear distance! Their app is also an amazing addition as it offers real-time call recording, the ability to leave feedback (which they always respond to), and the ability to download my invoices.

Thank you Pocket Receptionist, I don't know where I would be without you!!!

2022年12月1日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review :)

5つ星のうち5の評価

I absolutely love these guys

I absolutely love these guys. They take my calls, filter out the junk I don’t want and email messages direct to the right team member. Saves me so much time assigning out work and I can manage my days so much better 10/10 :)

2023年1月18日
自発的なレビュー
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review :)

5つ星のうち4の評価

Better than many others.

Less issues than I have experienced with other call centres and they are faster to rectify mistakes. These are definitely guys are above average. The administrative side of the service could be improved by auto emailing invoices, instead of havng to guess when you've been invoiced and then searching for them in the log in area.

2022年8月14日
Pocket Receptionist ロゴ

Pocket Receptionist からの回答

Thank you for your review, I have passed your comments on :)

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報