Pookyレビュー 

Pooky からの回答

2026年3月18日

Hi Geoffrey,

Thank you so much for taking the time to leave such a lovely review. We’re really glad to hear that you had a great experience with us, and it means a lot to know that everything met your expectations.

Kind regards,
Megan

Pooky からの回答

2026年3月18日

Hi there,

Thank you so much for your lovely review. We’re truly delighted to hear that you had such a positive experience with us. Knowing that everything went smoothly and left you feeling happy really means a great deal. Feedback like yours is exactly what encourages us to keep delivering the best service we can.

We genuinely appreciate you taking the time to share your thoughts, and we’re so glad your experience with us was a great one from start to finish.

Kind regards,
Megan

Pooky からの回答

2026年3月6日

Hi Abbey,

We’re really sorry to read how disappointed you feel following this experience, particularly after choosing Pooky products for your renovation.

When items are returned to our warehouse they are inspected before refunds are processed. In this case our team flagged that the flex on the pendant appeared shorter than the standard specification we supply. As altered light fittings unfortunately cannot be returned to stock or resold, the team contacted you in line with our returns policy.

We completely understand that you advised the item had not been altered while it was with you. As we are only able to assess the condition of an item when it arrives back with us, it can sometimes be difficult to determine when a change may have occurred. Our team were therefore following our usual process based on the condition of the product received.

After reviewing the situation further, and as we could not definitively establish when the alteration occurred, the decision was made to issue a full refund.

We’re genuinely sorry that this situation left you feeling this way and that the experience fell short of what you expected from us. Customer experience is very important to us and we have reviewed the case internally to ensure everything was handled appropriately.

Kind regards,
Becci

Pooky からの回答

2026年3月18日

Hi Yang,

Thank you for taking the time to leave a review. We genuinely appreciate all feedback, as it helps us understand where we can improve and how to better support our customers. I’m truly sorry that your experience with us wasn’t as smooth as it should have been.

I’ve looked into your emails, and I can see that a member of our customer service team responded to your email requesting the batch number for this product. This information is important for us to pass on to our internal teams so we can investigate any issues properly and ensure they don’t happen agains so, thank you for sharing that with us.

I also noticed that, instead of arranging the replacement you were expecting, a refund was issued. I’m very sorry for this mistake; it’s not the level of service we aim to provide, and I completely understand how frustrating that must have been. Please rest assured that your feedback has been shared with the team and used for training purposes so we can prevent similar errors in the future.

If you decide to place another order with us, I would be more than happy to assist you personally. I can process your order manually and oversee everything from start to finish to ensure the experience is clear, smooth, and handled exactly as it should be.

Thank you again for bringing this to our attention, and I hope we have the opportunity to provide you with a much better experience in the future.

Kind regards,
Megan

Pooky からの回答

2026年2月25日

Hi Mrs Skinner,

Thank you for your feedback. We’re sorry the hanging accessories weren’t included as you expected. We understand how that could be disappointing and appreciate you taking the time to share your thoughts. It’s really helpful for us.

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Stephen,

Thank you so much for your lovely review! 😊 We’re so glad we could get everything sorted quickly and that the second shade is just right. Quality and customer satisfaction mean the world to us - we truly appreciate your support!

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Gokhan,

Thank you so much for your lovely feedback! It means a lot to hear that you’re enjoying your Pooky finds. We’re also really pleased that our team could make the returns process smooth and straightforward. We truly appreciate you choosing us! ✨

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Laurie,

Thank you for your kind words. We’re so pleased you love your lamps and shades, and that ordering was simple and straightforward. It’s been a pleasure serving you - thank you for choosing Pooky.

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Robyn,

Thank you for your feedback. We’re glad you love the lamp and want to highlight that our lights are made to an exceptional standard, with quality and craftsmanship that really stand out. While the lighting market is very competitive, we aim to offer products that combine long-lasting quality with timeless design. We truly appreciate you sharing your thoughts.

Best wishes,
Mara

Pooky からの回答

2026年2月25日

Hi Lisa,

Fabulous to hear, thank you so much for your feedback!

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Paula,

Thank you so much for your thoughtful review. We’re delighted to hear how pleased you are with your Pooky lights and that you’ve noticed the quality, from the shades to the solid bases and cosy glow. It’s great to know ordering and delivery were smooth too. We truly appreciate your support and are so glad they feel like a worthwhile addition to your home.

Best,
Mara

Pooky からの回答

2026年2月25日

Hi Shelia,

Thank you for such a lovely review. We’re thrilled you’re happy with the products and service, and that everything arrived quickly. We truly appreciate the recommendation and look forward to welcoming you back again soon.

Best,
Mara

Pooky からの回答

2026年2月20日

Hi David,

Thank you so much for your lovely review!

We’re thrilled you enjoyed the showroom and our product range. It’s wonderful to hear that our team made you feel welcome and supported without being pushy - that’s exactly the experience we aim to create.

Bringing your sister back is the highest compliment. We look forward to welcoming you again soon! 😊

Best,
Mara

Pooky からの回答

2026年2月20日

Hi there,

Thank you so much for your recent purchases, we’re so pleased you’re happy with the lampshades.

We’re very sorry about the poor condition of the packaging for your terracotta lamp base. While we’re glad it arrived safely, we completely understand your expectations at that price point. Your feedback is appreciated, and we’ll be reviewing this with our team to improve our packaging.

Thank you again for bringing it to our attention.

Best,
Mara

Pooky からの回答

2026年2月20日

Hi Katy,

Thank you so much for your lovely review. We’re delighted to hear the dimmer switches arrived quickly and look so classy in your sitting room.

We’d love to help when you’re ready to choose your lamps - thank you again for your support! ✨

Best,
Mara

Pooky からの回答

2026年2月19日

Hi there,

Thank you! We’re so glad you’re impressed with the brass bulkhead light. It’s great to hear you love the quality and solid finish. We can’t wait to welcome you back for your next purchase!

Best,
Mara

Pooky からの回答

2026年2月19日

Hi Sarah,

Thank you so much for your wonderful review! We’re delighted to hear you love the quality and colour of the lampshades and that they’re exactly what you were hoping for.

We’re also pleased they arrived quickly and safely. Thank you again for your support!

Best,
Mara

Pooky からの回答

2026年2月19日

Hi Trudy,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re consistently happy with the service, packaging, and quality. It means a lot to know we’re your go-to for lighting. We truly appreciate your support! ✨

Best,
Mara

Pooky からの回答

2026年2月19日

Hi Naomi,

Thank you for your lovely review! We’re so pleased your lamps arrived quickly and that you’re happy with how they look.

We’re sorry you had a little trouble with the bulb connection, but we’re glad it’s now working. Please feel free to reach out if you ever need any assistance. We’re always happy to help.

Best,
Mara

Pooky からの回答

2026年2月19日

Hi Dervilla,

Thank you for your lovely review! We’re so pleased to hear your light fitting arrived promptly and safely. We’d absolutely love to see a photo - please do send it through!

Best,
Mara