I visit pooky warehouse warehouse in Gloucester on a regular basis. Never leave empty handed. Always manage to find bargains. Quality of products great. Staff including Niomi go out of their w... もっと見る
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The customer service at Pooky is always faultless. I recently placed an order for the Wrappling Standing lamp which is truly beautiful and a very good price for a brass floor lamp. The whole purchas... もっと見る
Although I was expecting the lampshade to be damaged because if the appalling state of the box and the rudeness of the DPD driver, the lampshade was impeccably wrapped inside the box and well protecte... もっと見る
I bought 3 sets of bedroom wall lights recently for my new house to which I shall be moving soon. The lights are not yet up so I can't really comment yet but the looks and quality seem, on a first loo... もっと見る
企業情報
当該企業による記述
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
連絡先
4.6
優良
1269件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 54％に回答しています
通常1カ月以内に回答
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I love lots of things from Pooky
I love lots of things from Pooky, especially their lights and lampshades. I reserve judgement on their dimmer light switches as several don’t work very well and have to be replaced.
2026年2月13日
自発的なレビュー
Pooky からの回答
Hi Jacqui,
Thank you for your support, we’re so glad you love our lights and lampshades.
We’re sorry the dimmer switches haven’t worked as well and appreciate your feedback. If you’re still having issues, please reach out. We’d be happy to help.
Best,
Mara
Beautiful mini rechargeable lamps
Beautiful mini rechargeable lamps. Less happy with lampshades. The teal silk was very roughly attached to the shade, and I can see the join when the light is on. Not good enough for that price.
2026年2月16日
自発的なレビュー
Pooky からの回答
Hi Lisa,
Thank you for taking the time to share your thoughts.
We’re delighted you’re enjoying the mini rechargeable lamps, but we’re truly sorry the lampshade hasn’t met expectations. The finish you’ve described isn’t what we’d hope for, and we understand your disappointment.
We really appreciate the feedback.
Best,
Mara
Ordering and delivery all very good
Ordering and delivery all very good .
The lampshade was a bit smaller than expected and only just clears the “bulb” unit . Would have preferred it slightly bigger . Beautifully made shade though .
2026年2月13日
自発的なレビュー
Pooky からの回答
Hi Jacqui,
Thank you for your kind feedback.
We’re so pleased that ordering and delivery went well, and that you’re happy with the quality of the shade. We’re sorry it wasn’t quite as roomy as you’d hoped; we completely understand.
If you’d like help exploring a slightly larger option, we’re always happy to help.
Best,
Mara
Pooky からの回答
Hi Charlotte,
That is wonderful to hear, thank you so much for taking the time to reach out.
Best,
Mara
very high quality lamp
2026年2月16日
自発的なレビュー
Pooky からの回答
Hi Josephine,
Superb, we love that you love your lamp as much as we do.
Best,
Mara
The lights arrived on time and are as…
The lights arrived on time and are as they appear on the website.
2026年2月13日
自発的なレビュー
Pooky からの回答
Hi Sara,
Thank you for your feedback, and your experience was swift. We look forward to serving you again soon!
Best,
Mara
The customer support folk are great but…
The customer support folk are great but surely having to use them isn’t the best outcome. Part of the problem was my fault. The lampshade I chose to go with the lamp was not the right choice and the return was far from fuss free. Yodell refused the label. First lot of customer support.
The Gemini rechargeable unit came without charging lead or control. Second lot of customer support. When promptly sent, the control isn’t very responsive and the unit is much less bright than hoped (and needs recharging frequently, requiring removing lampshade etc). It is not bright or strong enough for a floor lamp.
The lamp was assembled by adult daughter who didn’t comment on the bottom being a different colour from the rest. When I was able to pay attention I was surprised. Third lot of customer support.
Can I face returning a heavy lamp or pretend that the two colours are deliberate?
I’ve always fancied a Pooky lamp, daughter has one I covet, but this one is a bit of a disappointment.
Customer service great, not sure the product is quite so good.
2026年2月10日
自発的なレビュー
Pooky からの回答
Hi Mary,
Thank you so much for such an honest review.
We’re really sorry this ended up being such a frustrating experience, especially when you’d been looking forward to your Pooky lamp. While we’re glad the team were able to help each time, you’re absolutely right, it shouldn’t have taken multiple contacts to sort things out.
We’re sorry too that the Genesis unit and the lamp itself haven’t lived up to expectations. That’s genuinely disappointing to hear. If you’d like to talk through returning it or finding a better solution, we’d really love the chance to make this right.
Best,
Mara
Great quality and service
I recently ordered a lampshade from Pooky and I’m so impressed. The whole process was straightforward from start to finish - the website was easy to use, ordering was quick, and delivery was incredibly fast. Even better, it was free.
The lampshade itself is beautiful and exactly what I was hoping for. The quality feels great and it’s made such a difference to the space already.
A really smooth experience all round - I’d definitely order from Pooky again
2026年2月10日
自発的なレビュー
Pooky からの回答
Hi Emma,
Thank you so much for your wonderful feedback!
We’re thrilled to hear the whole experience, from ordering to delivery, went smoothly and that your new lampshade is exactly what you hoped for. It’s fantastic to know it’s made such a difference to your space.
We can’t wait to welcome you back to Pooky again!
Best,
Mara
Pooky からの回答
Hi there,
Thank you so much for your feedback - this is wonderful to hear!
Best,
Mara
The lighting partner that never diminishes.
Great selection of products, easy and intuitive online portal and items received from DPD within a couple of days. Fantastic.
2026年2月11日
自発的なレビュー
Pooky からの回答
Hi Neil,
That's so wonderful to hear! Thank you for taking the time to leave your feedback.
Best,
Mara
Very disappointed
Having admired the brand for some time, I decided to travel down to London today and visit the showroom in Chelsea. I wondered in full of excitement. Sadly after 15 minutes of walking around browsing aimlessly I was not approached once. I finally asked an advisor sat at a computer for some help but she seemed very uninterested and didn’t even stand up. I decided to leave soon after this underwhelming customer experience and still none the wiser on what products to order.
2026年2月10日
自発的なレビュー
Pooky からの回答
Hi Colin,
Thank you for taking the time to leave your feedback. We appreciate all feedback, good and bad, as it allows us to learn and make sure these situations don’t happen again.
I’m really sorry you had this experience, this definitely isn’t what you’d expect from us, and I will be discussing this with the team. I would really appreciate you getting in touch over email at hello@pooky.com or over the phone on 020 7351 3003 so we can discuss this further.
We expect our team to make sure everyone feels welcome in our showrooms, and we like to see it as a home from home, so I’m really disappointed this wasn’t the experience you received.
If you are ever willing to give us the chance to change your mind about the service we provide, please do come in and myself or Celina would be more than happy to help with any questions or advice you may need.
Again, I am really sorry, and please do get in touch to discuss this further.
Best wishes,
Robyn
Head of Retail
Excellent quality product
Excellent quality product . Brings a little fun to a previously bland floor lamp!
Fast delivery. Would highly recommend.
2026年2月6日
自発的なレビュー
Pooky からの回答
Hi JW,
Thank you for your review. We’re thrilled you love your Pooky shade and that it continues to transform your space with its quirky beauty. If you need anything else, we’re here for you.
Best,
Mara
Difficult returns
Products are mostly nice but returns take long time (in my case it was a month), there is a small window for returning your order and they don’t offer 100% refund for items previously installed even if they are returned not damaged.
2026年2月9日
自発的なレビュー
Pooky からの回答
Hi Agnieszka,
Thank you for your honest feedback. We’re glad to hear you found the products nice, but we’re sorry your return experience was longer and more complicated than expected.
We appreciate your comments about our return window and refund policy; they’re important for us to consider as we look to improve our service. Your feedback will help us make the process clearer and smoother for future customers.
Best,
Mara
Exceeded expectations
These lights remind me of a style popularized by a renowned designer, with the added advantage of being slender and cordless. They turn on and off easily with the remote. The shades I chose look fine with them, and coordinate with the wallpaper behind them for a beautiful effect whether lit or dark
2026年2月3日
自発的なレビュー
Pooky からの回答
Hi Lorraine,
Thank you so much for your thoughtful review! We’re thrilled to hear that the lights give you that designer-inspired look while offering the convenience of a slender, cordless design. It’s wonderful that the remote makes them easy to use and that the shades coordinate so beautifully with your wallpaper. We love knowing they create a stunning effect in your space - both lit and unlit. Enjoy your gorgeous setup!
Best,
Mara
Very speedy delivery
Very speedy delivery, but also their website is very easy to use and it really helps being able to choose the lampshade separately and then being able to see how it looks on the lamp itself.
2026年1月24日
自発的なレビュー
Pooky からの回答
Hi Jacks,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and that you found our website easy to use. Being able to mix and match lamps and shades and preview how they look together - is something we’ve worked hard to make helpful and fun, so it’s wonderful to know you enjoyed that feature. We truly appreciate your support and hope you love your new lamp!
Best,
Mara
Pooky Crick wall lights
I bought the Pooky Crick single wall lights in antiques brass. They are elegant and stylish: I love them so much I bought more for another room. I would love doubles and triples but they spread a good even light so there was really no need. I will buy from Pooky again, as the communication and delivery was swift and the whole experience hassle free.
2026年1月30日
自発的なレビュー
Pooky からの回答
Hi Sarah,
Thank you so much for your lovely review! We’re thrilled to hear how much you love your Crick wall lights and that you came back for more.
It’s wonderful to know they’re providing a beautiful, even light and that your experience with us was smooth and hassle free. We look forward to helping you again soon!
Best,
Mara
Great quality product and excellent…
Great quality product and excellent customer service. I had a problem with one light I bought and there was a no quibble replacement and solution immediately.
2026年2月5日
自発的なレビュー
Pooky からの回答
Hi John,
Thank you so much for your kind words! We’re delighted to hear you’re pleased with the quality of your light.
We’re sorry there was an issue initially, but we’re glad our team could resolve it quickly and hassle free. Your feedback means a lot to us!
Best,
Mara
I am so happy and pleased with my lamp…
I am so happy and pleased with my lamp base and shade the service I have received has been excellent,
Thank you so very much
2026年2月3日
自発的なレビュー
Pooky からの回答
Hi Denny,
Thank you so very much for your lovely review! We’re absolutely delighted to hear how happy you are with your lamp base and shade.
It’s wonderful to know you found the service excellent, your kind words truly mean a lot to us. Enjoy your beautiful new lamp!
Best,
Mara
Maggie light - fitting constraints need to be made clear!
Lack of product information on the website - the Maggie lights would have been perfect for the job in hand, but it was not clear until they arrived that a large recess is needed to accommodate the junction box behind the mounting plate which sits flat to the wall. Fine for stooth partitions (i.e. with a cavity) but not so great for masonry walls!
2026年2月3日
自発的なレビュー
Pooky からの回答
Hi Jackie,
Thank you for your feedback, we really appreciate you taking the time to share it.
I'm sorry the installation requirements for the Maggie lights weren’t clear on our website, particularly regarding the recess needed for the junction box. We completely understand how frustrating that must have been when working with a masonry wall.
Your comments are very helpful, and we’ll be reviewing the product information to make this clearer. If we can assist further, please don’t hesitate to get in touch.
Best,
Mara
Excellent service and products
Beautifully made and vibrant lampshades, excellent rechargeable lights with very long charge and efficient controls. Fast and well packed delivery
2026年1月26日
自発的なレビュー
Pooky からの回答
Hi Lee,
Thank you so much for your fantastic review! We’re delighted to hear you’re pleased with the vibrant lampshades and our rechargeable lights and that the long charge and easy controls are working so well for you.
It’s also great to know your order arrived quickly and safely. We truly appreciate your support!
Best,
Mara
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