Posterstore ロゎ
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Posterstore レビュヌ 744

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TrustScore 5段階評䟡の3.5

3.7

ポスタヌ店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... もっず芋る

5぀星のうち5の評䟡

I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... もっず芋る

5぀星のうち4の評䟡

Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 iÚme colis. Difficile de rejoindre le service à la clientÚle, ai du m’y prendre à plusieurs reprises; pas de s... もっず芋る

䌁業情報

  1. ポスタヌ店
  2. むンテリア デザむン店

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

744件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

J ai acheté il y a plus de 4 semaines

J ai acheté il y a plus de 4 semaines. Je n ai toujours pas été livré. Arnaque. J avais pourtant d autres achat à faire avec vous da s le futur. Domage. Je vais devoir déclarer comme fraude auprÚs de ma compagnie de crédit.

2025幎2月2日
Posterstore ロゎ

Posterstore からの回答

Hi Josée,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur.

In this case, 4 weeks is a highly unusual time for the order to not arrive. We kindly request that you please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

5぀星のうち2の評䟡

Lost package then broken frame

I ordered a frame at the beginning of January. After two weeks of waiting I wrote to the company multiple times, they finally answered me after two weeks of waiting. They said my package was lost so they send me another one. It arrived pretty quickly but when I opened it I found out the corner and the « glass » what broken !!! I’m tired of dealing with this crap. I have to say the quality is not impressive (same or lower than IKEA). The reason im giving 2 stars and not 1 is that the second time they send it it arrived quickly.
I just wrote them about the broken frame. We’ll see how they handle it.

2025幎2月22日
自発的なレビュヌ
5぀星のうち1の評䟡

Delivered a week late and missing an item

Delivered a week late. Contacted about not receiving item on time and told it was on its way. When delivered it was missing an item. Tried to contact the company 4 times and no response about missing item until making a claim with payment company due to no contact for reimbursement of missing item.

2025幎2月5日
Posterstore ロゎ

Posterstore からの回答

Hi,

We sincerely apologize for the delay in the delivery of your parcel and for the missing item! We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

We can see that our customer service team had reached out by email regarding this issue. We are very sorry to hear that you have not received this! We will have our team reach out again to ensure that the issue has been resolved. Please check the spam and promotions folder of your email in case this is sent to the wrong inbox.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

5぀星のうち1の評䟡

Terrible Quality

The shipping was extremely delayed. The customer service response time was horrible. I had to email three times before they got back to me. When the product finally arrived, it is extremely cheap quality. Gaps in the frame corners and scratches on the acrylic.

2025幎1月23日
Posterstore ロゎ

Posterstore からの回答

Hi Jessica,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

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