I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteri... ãã£ãšèŠã
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I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... ãã£ãšèŠã
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My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night. The pawtal system was quick & efficient & made claiming ongoing cos... ãã£ãšèŠã
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Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me... ãã£ãšèŠã
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Post Office Pet Insurance ã«ã€ããŠ
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About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today weâre proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through lifeâs unexpected moments.
ðŸ What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
𧡠Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today weâre proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through lifeâs unexpected moments.
ðŸ What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
𧡠Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
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100 Wood Street, EC2V 7ER, London, è±åœ
- 0330 123 1921
- postoffice.co.uk/pet-insurance
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I have been loyal to this company
I have been loyal to this company for many years. They have repaid me by increasing my monthly payment from £128 to over £400. In the time I have been with them I can only remember claiming twice.
I will never use them again and would advice others to think twice
2026幎3æ6æ¥
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Post Office Pet Insurance ããã®åç
Good morning,
We appreciate your long-term loyalty and are sorry to hear about the unexpected increase in your monthly payment. We value your feedback and will review your situation carefully to see how we can improve our service.
Many thanks,
Post Office Pet Insurance Team
Great customer service.
The whole process was handled smoothly and efficiently.
Most of it was done online, but when I needed to talk to a real person, my query was handled professionally and with courtesy.
2026幎2æ18æ¥
Post Office Pet Insurance ããã®åç
Good morning David,
We're happy to hear that the process was smooth and efficient for you. It's great to know that our team provided professional and courteous assistance when you needed it. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance
I searched high and low to find anâŠ
I searched high and low to find an insurance policy that suited my puppy, I needed a fair honest and treatment that won't came up trumps. With all those things and more. I hope I never have to call them though
2026幎3æ17æ¥
Post Office Pet Insurance ããã®åç
Good morning Cheryl,
We appreciate you taking the time to share your experience. We're happy to hear that you found a policy that suits your puppy's needs. We aim to provide fair and honest service, and we're here for you if you need us.
Many thanks,
Post Office Pet Insurance
Post Office Pet Insurance ããã®åç
Good morning Rod,
We're happy to hear that you found the details and prices easy to access. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance
I tried to get the pet box that I got aâŠ
I tried to get the pet box that I got a email about but couldnât add this to the order. Which Iâm very disappointed as this wouldâve been something extra to have for free. Philipa McGaw
2026幎3æ8æ¥
Post Office Pet Insurance ããã®åç
Good morning Philipa,
We appreciate your feedback. We're sorry you experienced difficulty adding the pet box to your order after receiving our email. We'll look into this issue to improve the ordering process.
Many thanks,
Post Office Pet Insurance
Winston my bulldog
Once contacted very helpful and when vet sent my claim very quick to respond and received money in to my account
2025幎4æ28æ¥
Post Office Pet Insurance ããã®åç
Good morning David,
We're happy to hear that our team was helpful and responsive when your vet submitted the claim. We appreciate your feedback and are glad for the quick payment processing.
Many thanks,
Post Office Pet Insurance Team
Puppy leg injury claim
Vets and vet specialist claims were paid very quickly. No hassle for me as the vets and specialists claimed direct.
2026幎2æ27æ¥
Post Office Pet Insurance ããã®åç
Good afternoon,
We're happy to hear that your claims process was quick and easy, especially with the vets claiming directly. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance ããã®åç
Good afternoon,
We're happy to hear that our product is easy to use and a great value! Thank you for your recommendation.
Many thanks,
Post Office Pet Insurance Team
Speedy no hassle claim
Have only had our puppy for 3 months and had to have emergency vet treatment on a Sunday. I put in a claim that night and it was paid within a week with no queries.
2025幎11æ8æ¥
Post Office Pet Insurance ããã®åç
Good morning Anna,
We're happy to hear that the claim process was smooth and efficient during a stressful time with your puppy. Thank you for sharing your experience with us.
Many thanks,
Post Office Pet Insurance Team
Have been with Petplan for a couple ofâŠ
Have been with Petplan for a couple of years but they have gone realy expensive I changed to Post Office has the monthly payment is much more competitve with a higher level of insurance
2026幎3æ1æ¥
Post Office Pet Insurance ããã®åç
We appreciate you sharing your experience. We're happy to learn our pricing meets your needs with the higher coverage level.
Many thanks,
Post Office Pet Insurance Team
Insurance for new puppy
Very simple to arrange insurance for my new puppy. Happy with price and level of cover and Post Office pet insurance was recommended by a friend who has used this service
2026幎2æ28æ¥
Post Office Pet Insurance ããã®åç
Good morning Kare,
We're happy to hear arranging insurance for your new puppy was simple. It's great you're happy with the price and cover level, and that a friend recommended our pet insurance. Thanks for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Amazing insurance
2026幎2æ6æ¥
Post Office Pet Insurance ããã®åç
Good morning Du,
Thanks for your positive feedback. Please let us know if you need anything from us.
Many thanks,
Post Office Pet Insurance Team
Easy to use website
Easy to use website, price wasnât the cheapest, but the reviews pointed to this being good cover, we changed from Petplan due to high increases in premium when we never claimed. Just hope that if we need to claim they are as good as the reviews say.
2026幎2æ15æ¥
Post Office Pet Insurance ããã®åç
Good morning Andrew,
We appreciate you choosing us and are glad our website was easy to use. We know price is important, and we aim to provide great value. We hope our coverage meets your expectations should you need to claim. Thanks for the feedback.
Many thanks,
Post Office Pet Insurance Team
Easy website to navigate, clear and precise details of coverage to suit my cat, very reasonably priced.
Very reasonable on price and conditions covered to suit my cat
2026幎2æ18æ¥
Post Office Pet Insurance ããã®åç
Good morning Susan,
We're happy our prices and coverage options meet your cat's needs. Thank you for your positive feedback, we appreciate it a lot!
Many thanks,
Post Office Pet Insurance Team
Superb service!
Claim submitted and approved in less than 12 hours.
2026幎2æ23æ¥
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Post Office Pet Insurance ããã®åç
Good morning Nicky,
We are happy to hear that your claim was approved so quickly! Thank you for sharing your positive experience with us, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
easy web site to negoiate and goodâŠ
easy web site to negoiate and good price for insurance
2026幎2æ18æ¥
Post Office Pet Insurance ããã®åç
Good morning Keith,
We're happy to hear that our website was easy to use and that you found a good price. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Extremely easy and efficient process
Extremely easy and efficient process. This was my first time claiming and I was pleasantly surprised at how easy it was!
2025幎8æ20æ¥
Post Office Pet Insurance ããã®åç
Good morning,
We're happy to hear that your first time claiming was extremely easy and efficient! We appreciate you sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance ããã®åç
Good morning Bev,
We are happy to hear that you received great service and a speedy response. Thank you for your recommendation, we appreciate your feedback!
Many thanks,
Post Office Pet Insurance Team
Still cannot get an answer about my 2âŠ
Still cannot get an answer about my 2 cats insurance or log in.
2026幎1æ8æ¥
Post Office Pet Insurance ããã®åç
Good morning Gerry,
We apologise you're having trouble accessing your account and insurance information. We're looking into this.
Many thanks,
Post Office Pet Insurance Team
Amazing customer service easy to useâŠ
Amazing customer service easy to use portal and lovely people to deal with over chat or on the phone
2025幎8æ20æ¥
Post Office Pet Insurance ããã®åç
Good morning Jack,
We're happy to hear that you found our portal easy to use and had a positive experience with our customer service team. Thank you for your kind feedback!
Many thanks,
Post Office Pet Insurance Team
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