Power Vape Shop レビュー 71

Power Vape Shop からの回答

2025年6月4日

Hi Dianka,

We’re truly sorry to hear about this and understand your frustration. This is not the experience we want any of our customers to have.

Please send us a quick email at contact@powervapeshop.co.uk with your order details and best contact number. A member of our team will call you as soon as possible to look into this and resolve the issue.

We’d really appreciate the chance to make this right.

Team Power Vape Shop
Preston

Power Vape Shop からの回答

2025年6月4日

Hi Smith,

We’re really sorry to hear about your experience, and we completely understand your frustration.

Please email us at contact@powervapeshop.co.uk with your best contact number, and one of our team members will give you a call to offer suitable compensation for the inconvenience caused.

We truly value our customers and would appreciate the opportunity to make this right.

Team Power Vape Shop
Preston

Power Vape Shop からの回答

2025年6月4日

Hi Jemma,

We’re genuinely sorry for the inconvenience you’ve experienced, and we completely understand your frustration regarding the delays and communication gaps.

We’d really like the opportunity to make this right. Please email us at contact@powervapeshop.co.uk with your best contact number, and a member of our team will call you to discuss a suitable compensation for the trouble caused.

Thank you for your patience, and again, our sincere apologies for the experience.

Team Power Vape Shop
Preston

Power Vape Shop からの回答

2025年6月4日

Hi Jodie,

Thanks so much for your honest feedback and for giving us another chance, we really appreciate it!

We’re glad your recent orders went more smoothly and appreciate your patience with the stock issue. We're working on improving stock visibility and will definitely take your suggestion about DPD delivery into account.

Also, thank you for the constructive note about our replies. We’ll make sure to be clearer and informative going forward.

Thanks again for your support and for sticking with us!

Team Power Vape Shop
Preston

Power Vape Shop からの回答

2025年6月4日

Hi,

We’re really sorry to hear about your experience and the inconvenience caused. That’s definitely not the service we aim to provide.

Please email us at contact@powervapeshop.co.uk with your best contact number, and a member of our team will give you a call to make this right and offer compensation for the trouble caused.

We appreciate your feedback and would truly value the chance to resolve this properly.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Bonjour,

Nous sommes sincèrement désolés pour cette expérience. Nous comprenons à quel point cela peut être frustrant de commander un produit affiché comme disponible, puis d'apprendre qu'il est en rupture de stock.

Ce n’est pas le service que nous souhaitons offrir à nos clients. Merci de nous envoyer un e-mail à contact@powervapeshop.co.uk avec un bref résumé de votre commande et votre numéro de téléphone, et un membre de notre équipe vous appellera dès que possible pour résoudre cela et vous proposer un geste commercial pour le désagrément.

Merci de nous avoir fait part de votre retour — nous aimerions vraiment avoir l’occasion de corriger cela.

— L’équipe Power Vape Shop

Power Vape Shop からの回答

2025年6月4日

Hi Amy,

We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the delay and the lack of proper communication.

Please send us an email at contact@powervapeshop.co.uk with a quick summary of the issue and your best contact number. A member of our team will give you a call as soon as possible to address the situation and offer appropriate compensation for the inconvenience caused.

We genuinely appreciate your feedback and would like the chance to make things right.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Thanks so much, Sam, for your feedback! We’re glad to hear your vape is holding up well, authentic quality is exactly what we aim for. Feel free to check back with us when you’re ready for your next order!
— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Mariah,
Thanks for the kind words! We're really glad our team could help and we’ll be happy to have you shop with us again soon!

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Jack,

Thanks for the great review! We're glad your order arrived quickly and safely. Looking forward to your next one!

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Dimitrios,

We’re truly sorry to hear what you’ve been going through, and we deeply regret that your experience with us added to your stress during such a difficult time. No customer should ever feel ignored or unsupported, and we sincerely apologise for the lack of proper communication and resolution on our part.

While we’re grateful for every customer who chooses to shop with us, your health and family must always come first. Please—vapes, cigarettes, alcohol, games, or any kind of entertainment should never come before your wellbeing or the needs of your loved ones, especially in a time of crisis.

If there's any way we can support you further, even just to talk or help in a small way, please don’t hesitate to reach out to us at contact@powervapeshop.co.uk. We're not just here to sell products—we genuinely care about the people who trust us.

Wishing you and your son strength and healing,
— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Mhd,

We’re truly sorry to hear about your experience, and we completely understand how upsetting and frustrating this must have been.

Please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will give you a call as soon as possible to discuss this further and find a way to make it right.

We take these situations seriously and would genuinely appreciate the opportunity to resolve this properly and offer compensation for the inconvenience caused.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Sinan,

We’re truly sorry to hear about your experience and for the mix-up with your order. We completely understand your frustration, especially with the delay and lack of follow-up.

Please email us again at contact@powervapeshop.co.uk with your best contact number, and one of our team members will call you as soon as possible to resolve the issue and offer compensation for the inconvenience caused.

We really appreciate your feedback and would like the chance to make things right.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Ryan,

We’re really sorry to hear about the experience you’ve had, it’s completely understandable that you’re frustrated. From receiving the wrong items to issues with leaking products and stock delays, this is far from the service we aim to provide.

Please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will call you as soon as possible to address the issues and offer a resolution, including compensation for the inconvenience caused.

We’d really like the opportunity to make this right.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Imot,

We’re really sorry to hear about your experience and the ongoing inconvenience. This isn’t the level of service we aim to provide, and we apologise for the confusion and delays around your refund.

Please email us at contact@powervapeshop.co.uk with a quick summary of the issue and your best contact number. One of our team members will call you as soon as possible to resolve this and ensure you're properly refunded or compensated.

Thank you for your patience, we’d really appreciate the opportunity to make things right.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Aaron,

We’re really sorry to hear that your experience didn’t meet expectations, especially when the order was meant to be a thoughtful gift for your partner and her mother. We completely understand your disappointment and appreciate you reaching out to let us know.

We’d like to clarify that our Dubai chocolates are authentic and directly imported from Fix in Dubai. Due to the nature of these products, we’ve clearly noted on our product page that:
“We take great care to ensure your chocolate arrives in perfect condition by using the best possible delivery service. However, we are not responsible for any damage that may occur during transit. Damaged items are not eligible for refunds.”

This is because chocolates, being 100% real, are highly sensitive to temperature and handling during long-distance shipping. Even though we use frozen gel packs and protective packaging, minor damage such as melting or cracking can occasionally occur and is considered natural for this kind of product.

While we do offer refunds or replacements for most damaged products, this specific item is an exception due to its delicate nature. That’s why we initially offered you a 10% discount on your next order as a gesture of goodwill.

That said, we regret not following up more promptly after your second message, we agree that you deserved a clearer and more timely response. Your feedback has been taken seriously and we will make sure it’s used to improve our communication moving forward.

Thank you again for your honesty, and we’re truly sorry for any inconvenience caused.

— Power Vape Shop Team

Power Vape Shop からの回答

2025年6月4日

Hi Caroline,

We’re really sorry to hear about your past experience, it’s certainly not the level of service we aim to provide. We understand how frustrating it must have been to deal with delays and a lack of communication, especially after paying for next-day delivery.

If you haven’t received your refund yet, please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number, and one of our team members will call you to resolve this as soon as possible.

We genuinely appreciate your feedback and would like the chance to make things right, even if some time has passed.

— Power Vape Shop Team