Prada レビュー 234

De betaler ikke pengene tilbage, hvis man returnerer en vare på hjemmesiden. Det virker som en bevidst strategi.

ich habe ein stiefel bei der prada in düsseldorf gekauft und nur in winter paarmal gertagen.nach ca. 5 jahren ist der leder geriesen und man kann nicht reparieren.es ist sehr schade,für so ein teuer schuhe. sogar bei prada habe ich auch nachgefragt und haben sie gesagt, dass es reperatur nicht möglich wäre.schade, schade.

for my wife here the clothes are the best. juts a couple of months ago she puchased here a summer dress, and it is really good. U can see right away that the quality stands out, feels like silk and looks so elegant...
the service is top nontch from the customer support to the clothese themselves...she also bought some accessories, i dont even know the names for them heh:)

Lippenstift ontvangen, maar de stift zit los in de koker en valt er dus praktisch uit. Tijdens het indienen van een klacht, sturen ze mij naar een andere organisatie die mij vervolgens mailt met een standaard antwoord dat ze er niks aan kunnen doen en dat ik het product maar moet retourneren naar het punt waar ik het heb gekocht. Grappig… want dat is dus online, bij hun. Ik zou hier niet bestellen. Kwaliteit staat niet gelijk aan wat je ervoor betaalt en de klant service heb je niks aan.

I sent my order back and have not received my money back.

I recently visited an event in Camden Town Hall by Prada Mode in collaboration with Elmgreen and Dragset for a film called the Audience which the whole concept was a great idea your delivery of the film was poorly executed and for people with hidden disabilities will find this extremely difficult to understand and appreciate. Also as a fragrance and fashion brand mainly giving customers a free popcorn and a small bottle of coca-cola.

Answers come without delay.

I am extremely disappointed with Prada’s customer service. I returned an item exactly as received, and even have written confirmation from the store verifying that the same jacket was both purchased and returned. Despite this, I was told that the item “does not correspond” to what was originally sent.

This clearly points to an internal issue within Prada’s handling or tracking process, yet the brand has refused to take responsibility or escalate the matter. The communication has been dismissive, unhelpful, and far from what one would expect from a luxury house of this level.

It is truly unacceptable - never buying from them again.

I purchased two items via. the Prada website as there weren’t available in the UK. Was notified that they had been sent out individually via different couriers but only one arrived.

After four telephone conversations and an email (which took them 24 hours to respond to), I’m no closer to a resolution and very much out of pocket. Speaking to ‘Client Services” is like talking to a brick wall - they say that they’ve raised an investigation with the courier and need to wait for their response - even though I have proof of non-delivery.

Having been a loyal customer for years (and spent a small fortune!) I have always experienced great service in their stores/concessions. However I will never purchase directly from their website again.

Just been shopping in Prada//Copenhagen. Amazing girl/woman Victoria (the bill say) was helping us. She was outstanding with her being so helpful with me… She was so kind and professional.

I was /is not an easy customer:-//

Thanks!!!!

Extremely disappointing experience with Prada online customer service and product care.

I sent in a jacket for minor restoration, and it came back several sizes smaller, with bent zippers, damaged pockets, and torn fabric. A similar issue happened earlier with a Prada bag – returned with a completely different zipper pull than the original.

(The bag was purchased in Milan, while the jacket was ordered online. I’ve also shopped at Prada stores in Munich and Paris, where I’ve received proper service)

Throughout the jacket process, I spoke with multiple representatives, none of whom could help. Everyone just redirected me to the same email address, which rarely replies – and when it does, it’s anonymous. Not once did I receive an apology.

I have never received such poor and indifferent service from any brand – not even from companies whose products cost a fraction of Prada’s. It feels like no one takes responsibility, and customer care is simply not a priority.

I did receive a full refund, but resolving the jacket issue took nearly a year through the Italian consumer dispute office. Communication proved to be nearly impossible.

I purchased a Prada saffiano leather handbag from Selfridges after being assured by the sales associate that this leather was extremely durable and that the bag would be covered under a two-year warranty for any issues. Based on this representation, I trusted the advice and purchased the bag for £3,000.

On only the second wear, the bag showed visible discolouration on the bottom. I reported this immediately to the sales associate, the store manager at the time, and Prada customer service, all of whom assured me the issue would be resolved under the warranty. I was instructed to return the bag to the store.

When I did so, I was met with a new manager who told me that “wear and tear” is not covered under warranty and sending the bag to Milan would be a waste of time. She then accused me of mocking the sales associate when I explained what I had originally been told. This was unprofessional, dismissive, and showed a complete lack of accountability or customer care.

It is entirely unacceptable that a £3,000 handbag should show faults after two wears, and equally unacceptable that the assurances made at the point of sale are now being denied. This constitutes misrepresentation and a breach of consumer rights.

I am requesting a full refund from Prada and/or Selfridges. The product is not of satisfactory quality, not fit for purpose, and was mis-sold under false assurances.

Utter sh*t!

No wonder Prada haven’t claimed this profile. I contacted them weeks ago as I need new laces. They told me to send over all kinds of pictures, receipts and personal information. Passing it to their ‘after sales team!’ Only then to tell me to call the nearest store! They don’t mind when you spend all kinds of money with them though.

In my life never see this type of worst movie

Jeg gik ind i prada på strøget jeg nået kun at være der i cirka 3 sekunder før ekspedienten kom gående hurtigt hen i mod mig og sagde straks "go into illum instead you are not welcome here" ekstremt disrespekt ved ikke om det er på grund af mit udseende at de tænkte at jeg ikke havde nok penge. Dont judge a book by its cover!

1ère expérience avec cette marque « de luxe » et franchement je ne m’y aventurerai plus.
Le 18 juillet, je commande une paire de lunettes (390€). Le 22 juillet le colis arrive au centre FedEx de Carquefou. Livraison annoncée pour le lendemain mais je décide de la reprogrammer pour le surlendemain car personne à mon domicile ce jour. Jeudi aucune nouvelle du colis, vendredi pareil. Je décide de prendre contact avec FedEx et suis confrontée à un bot.
Le samedi je décide de me rendre au centre de tri et aucun agent sur place n’est capable de me dire où se trouve ce colis. Ils me disent qu’il a certainement été « perdu » mais sachant qu’un colis n’a pas de jambes pour s’enfuir je pencherais plus sur volé. Je recontacte Prada pour le leur signifier et ils me disent de patienter, que l’enquête est en cours. Soit, je consent. Le mercredi 30 je les recontacte pour avoir des nouvelles car cela fait tout de même 7 jours que j’attends un colis pour lequel j’ai bien évidemment été débité. Réponse : enquête en cours, il faut que je patiente encore… Dans tout cela on ne me donne aucun délai, en tant que client je ne suis pas du tout rassurée. C’est à moi d’entrer en contact avec eux à chaque fois et uniquement par mail car impossible d’avoir quelqu’un au téléphone.

Je me faisais un plaisir d’acquérir cette paire de lunettes que je convoitais depuis quelques semaines et autant vous dire que mon expérience est totalement gâchée. Pour avoir déjà commandé des articles chez Louis Vuitton, Gucci, Dior et Hermès je peux vous confirmer que l’expérience clients offerte n’est pas là même.

Disappointed in After-Sales Care for My Prada Rubber Sandals

I want to start by saying that I have always loved Prada for its design, quality, and prestige. However, I’m writing this not as a negative review, but as a genuine concern and disappointment regarding the durability and after-sales service for one of your products.

I purchased a pair of Prada rubber sandals for 3,300 AED and wore them for just one year. Despite taking care of them, one of the rubber straps broke — as shown in the attached photo. When I brought the shoes to the Prada boutique, they were sent to Italy for evaluation, but unfortunately, the issue was not resolved.

This left me with no usable solution. I was surprised to learn that Prada, a global luxury brand, does not provide spare parts or repair options for such cases. I believe that when a brand manufactures high-end products, it should also offer support and solutions for common issues, especially with materials like rubber which can naturally degrade over time.

Other luxury brands, like Fendi for example, offered me an option to repair a broken bag handle for a reasonable fee — and I was happy to pay, because I could continue using my beloved item. That’s real luxury: not just the purchase, but the ongoing relationship and care for the customer.

With Prada, I was left with no alternative but to throw away a product I loved — which felt wasteful and disheartening. For a 3,300 AED pair of shoes to last only one year without any support for repair feels far from the experience one expects from a house like Prada.

I hope this feedback is taken as a respectful suggestion: please consider offering spare parts or post-sale service options to extend the life of your beautiful products. Your loyal customers deserve it.

Warmly
Lily

I had a bottle of perfume that was not working anymore - I have been supported by customer service in a very helpful and friendly way - they told me to send the bottle to their offices, they kept me informed and told me they will send me a new bottle, as the spray device did not work properly. So problem solved! Thank you customer service of Prada/ L'oreal (L'Oreal is distributing the Prada perfume)!

I’ve bough a bag and after just over a year the leather started to come apart at couple of corners. Those corners never come in contact with the surface so it’s clearly a defect. I’ve had less expensive bags and to this day they still look in perfect condition.
I’ve contacted costumer service to see if anything can be done. They wanted pictures, proof of purchase, my current address. After I submitted everything they got back to me to say I have to take it in person to one of their store. There isn’t one in my city and I’m not sure when I’ll be traveling again. I told them that and ask if I can mail it in and all I’ve got is a simple no.
The product is garbage!
I will absolutely never purchase again and I will do everything in my power to spread the word.

Ma fille a passé au magasin Prada à Genève... Le vendeur avait lui ouvert la porte pour qu’elle part (sans un mot) alors qu’elle a voulu faire un tour dans le magasin... vos employés ont la permission humilier les enfants? Scandaleux