Premier Ship Models レビュー 

Unprofessional and disonest.

Lot of delays, almost a year for production, poor customer expectation management, always delaying quarter after quarter. When we first talked, we were talking about having the final product Q1 2026. We've been very patient and comprehensive as we didn't provide all the elements they asked for. They invoiced us on 10/10/2025, we paid, and we are still waiting for our product. They asked for an additionnal 225€ delivery fee despite the fact that in the initial quote there is a 175€ shipping fee!!! So we are talking about 400€ for shipping ?? For real ? They refuse to send it if we don't pay... Taking customer in hostage is a very dishonest and hugly sale practice.

I do not recommend to work with them if you have deadline to respect or don't want you final product to be hostage of them.

Ordered a model boat kit. Took four months to fill the order. Told many lies along the way with messages like "It will be with you tomorrow" and "We are sending it today". None of this was true, and, when I finally got fed up and asked for a refund, this was totally ignored. If you like being lied to, misled and completely ignored, then this is the company for you. For everyone else, steer clear.

Bad company, being cheaper it's just a lie, I paid euro 122 for a product got delivered 2 months later and after 3 more months I got a bill from the delivery company for euro 34 for duty and tax wich i have to pay, so its a scam in my opinion advertising as cheaper, not worth the hassle,very late and with a "bonus" bill

Great experience! The ship model arrived on time and is high quality. The team shared images and updates throughout the process. The service was excellent.

I'm not sure why these guys only have an 'Average' rating.

I emailed a question and had a response the same day, within a couple of hours.

I made the order for a sale model, and it arrived the next working day with good comms from FedEx and the company.

A great model and great customer service.

Thank you guys!

Deliberately misleading customers about the delivery time. "In stock" is also fictional, as when I placed my order it was in stock just to find out later that it was being sent by the supplier (not in stock).
Having raised the issue, received no apology or any communications to acknowledge my disappointment.
I am going to document my emails to them , so that I can start a "charge back" through my bank.

I ordered models of the IJN Yamato and the USS Iowa battleships. They are beautiful models and arrived intact thanks to the excellent way the models were packed. They now have pride of place in my living room. The company was easy to deal with and easy to contact. The Yamato was the biggest battleship ever built but was sunk in an aircraft attack in 1945. The Iowa was the biggest US battleship ever built. After the war it was mothballed but was subsequently reinstated. In 1989, an explosion in the second turret killed 47 sailors. Thank you PSM for providing valuable and beautiful models.

Extremely pleased with my Premier Ship Model, USS Somers. It is a gift for my daughter who attends the United States Naval Academy. I wanted something beautiful, detailed, professionally built with quality materials, and worthy of her accomplishments of being appointed a Midshipman,at the Naval Academy. After researching ship model builders, I went with Premier. From the time I contacted them, to the completion of the build, I couldn't have been more informed with details and plans of the build. It is not a well known ship, with very few photos, replicas or drawings of the ship. They helped with researching through historical data to find depictions, drawings or replica photos. They communicated throughout the process, with EXTREME detail of their plans of the model build. The ship arrived and my wife and I were amazed. The ship arrived in immaculate condition, the packaging was bomb proof, and the amount of detail, beauty and obvious quality of the ship, exceeded our expectations! My daughter will receive it on her Thanksgiving break and I am 100% sure she will love it! It is a gift, that is worthy of "Family Heirloom" significance. Five Stars, Three thumbs up and ✌🏻 to the entire team at Premier Ship Models!!

I ordered my model of the “Andre Doria” back in November of 2024. I was told it would be around 4 months to build. However the build took a longer than expected, but I was kept up to date with progress photos. Upon completion It was then sent to the U.S. by way of sea shipment.

It arrived recently and upon unpacking I realized it was well worth the wait ! The quality of workmanship and attention to the smallest detail was amazing.

Premier Ship Models was easy to deal with. My inquires were answered promptly. I couldn’t be more pleased.

Gary Szabo

I would like to praise the amazing work of the team for the construction of my model Amérigo Vespucci.
Very realistic piece and great effort to adapt and be close to the reality of the boat. A dream I had since I was a kid and they fulfilled it.
I recommend the company to anyone willing to have a top level model and great and available team along the process.
Congratulations Premier ship model team!

There was a problem with my delivery into Australia, as it appeared to have got lost when it arrived into Botany.It was taking a long time to sort with UPS. So Naz organised the order to be resent and it arrived within a week from the UK. The response to the problem was excellent.

I am delighted with my model of HMS Ashanti (a WW2 destroyer commanded by my grandfather)
The attention to detail was exceptional and has been much commented upon.
I will enjoy it for many years to come

With great regret, I became aware that age was putting an end to my 38- year relationship with my delightful Frances 26 ”Freja”. My equally delightful wife sweetened my sorrow by letting me commission a Premier Ship model. The result, after half a year, is stunning- a tiny object of great elegance and beauty.
The Premier crew were extremely easy to communicate with, and very professional. Highly recommended, and solidly worth a substantial price.

Nous avons commandé une maquette de bateau échelle 1/50e. Le résultat est très réussi dans la ressemblance et les détails grâce à une collaboration facile avec vos services. Un bel objet marquant pour le souvenir, une exposition, une publicité. Une idée à recommander. Merci.

I placed an order and received it the following day which also included a complimentary TB1. You can't get a faster or more customer friendly response than that!
Well done Premier, I will certainly use you guys again.

I was looking online at ship models and found the one I wanted at a good price. I had a good experience with them however when I got my model after a month of waiting, the bow and stern railings were detached a bit and the name on the ship reads Queen Mary 2 but the name on the plague reads Queen Mery 2. When I reached out to them to find out the best way to fix the railings, I never got a response back. While this is a good company, the lack of response makes me not give it 5 stars.

Delivery promise is a work of fiction. Be sure to complete your transaction using PayPal...will make the claims process much easier when your model fails to arrive.

Premium Ship Models has been amazing to work with on my custom 1on1 Silvercat catamaran. The level of craftsmanship and attention to detail is insane—these guys are true artists. Communication has been smooth and professional throughout. Can’t wait to receive the shipment.

Ordered a certain ship as it was “in stock” only for them to say the kit had to be made and sent from manufacturer. Ordered and paid for paint brushes and they never arrived. Customer service is terrible and communication is next to nothing.

Deceptive retail pricing, discounts do not make sense when you actually look at the real manufacturers RRP. Basically over-inflating RRP to pretend they are offering a good deal (40% Off). Beware the shipping charges as well, what may seem a low price suddenly becomes a lot more with a shipping charge of £16.00 in the UK, and also a shipping protection charge automatically added (You can opt out of this).