Premier Ship Models レビュー 

54
•
TrustScore 5段階評価の3

3.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Unprofessional and disonest. Lot of delays, almost a year for production, poor customer expectation management, always delaying quarter after quarter. When we first talked, we were talking about... もっと見る

5つ星のうち1の評価

Ordered a model boat kit. Took four months to fill the order. Told many lies along the way with messages like "It will be with you tomorrow" and "We are sending it today". None of this was true, and,... もっと見る

企業が回答しました

5つ星のうち5の評価

Tried several places to buy the occre endurance model kit but without success. Premier ship models had it in stock at a cheaper price than most places. Ordered it and Premier ships kept me informe... もっと見る

5つ星のうち5の評価

Bill Crane of Premier Ship Models did an amazing job building a model of our family boat. Bill went above and beyond to make sure the model turned out fantastic. For instance, he fabricated a jib sai... もっと見る


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3.1

まあまあ

TrustScore 5段階評価の3

54件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 50%に回答しています

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3.1

すべてのレビュー

(54)

過去12か月のレビュー数: 6件

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5つ星のうち1の評価

labai blogas aptarnavimas

labai blogas aptarnavimas, sunkus susisiekimas i el. laiskus atsako nenoriai, 3 menesiai nesugeba surinkti ir issiusti medinio laivo rinkinio {tai ne pilnas surinktas modelis o tik rinkinys}

2024年12月24日
自発的なレビュー
Premier Ship Models ロゴ

Premier Ship Models からの回答

Thank you for your feedback, and please accept our sincere apologies for the poor experience you had.

We’re very sorry for the delays and the lack of clear communication during your order process. While the item you ordered is known to have longer lead times due to limited manufacturer stock, we fully understand that better updates from our side could have made the experience less frustrating.

We’re continuously working to improve our service and communication, and your feedback helps highlight where we need to do better. We’re sorry again that things didn’t go as they should have.

Kind regards,
Joe Lindsay
Premier Ship Models

5つ星のうち5の評価

Latest purchase

This company has always been a pleasure to deal with. Have bought several kits off them over time and never had problems
I do wonder about their choice of courier as they are very ordinary at this end

2024年11月27日
自発的なレビュー
5つ星のうち5の評価

A pleasure to deal with

A pleasure to deal with. I knew the model that the I ordered was on back-order (across all suppliers), so it was a bit speculative and I was prepared to wait. I was contacted shortly afterwards with an update on the likely delivery date and given the option of waiting until then, a refund, or a partial refund against a suitable (and cheaper) alternative that was in stock. Couldn't have been more helpful and would certainly purchase from them again.

2024年3月5日
自発的なレビュー
5つ星のうち5の評価

Excellent experience of company

Tried several places to buy the occre endurance model kit but without success.
Premier ship models had it in stock at a cheaper price than most places.
Ordered it and Premier ships kept me informed every step of the delivery process, and very quick delivery.
Will be looking at Premier Ship Models for my next project.

2024年6月12日
自発的なレビュー
5つ星のうち5の評価

A job well done

After a Dutch company told me they were no longer taking orders, a Chinese company did not respond and an American one did not offer the desired finish, I ended up at Premier Ship Models in January 2024. I opted for a premium finish from 6-8 months for the build of a 1990 Hinkley Sou'wester. With nothing more than a top view and a side view and a lot of photos they got to work. 9 times I got an update with photos to assess the progress and make comments. I happily made a photo album of this. I asked for quite a few corrections, which were all carried out. The only downside was a huge underestimation of the shipping costs. But the ship was very well packed and delivered in September. The sailing ship had suffered a bit on the journey, but I was able to repair that easily, except for the downhaul - it was too simple and would break off again immediately. I left that out (it would still be nice to receive a "real life" version). The correspondence was very good, my sincere thanks to the team for the great job!

2024年9月1日
自発的なレビュー
5つ星のうち2の評価

Manta kit of the USS Constitution

I purchased a the USS Constitution, a Manta kit back in Jan. The directions are almost impossible to follow. Some part numbers listed in the brief word directions aren't found in the very sketchy drawings. The directions in planking and finishing the hull, are missing blocks of descriptions on how to proceed. I've sent several e-mails to both Manta and Preimier but have little to no useful response from either.

2024年1月15日
自発的なレビュー
5つ星のうち1の評価

Ordered & paid for a model ship kit on…

Ordered & paid for a model ship kit on their website, but after waiting a couple of weeks phoned to ask where my kit was & was informed it was out of stock. Eventually turned up a month later.
Why advertise something when it is out of stock?

2023年12月12日
自発的なレビュー
Premier Ship Models ロゴ

Premier Ship Models からの回答

Hi Michael

Apologies for the situation that arose when you ordered during the Christmas period.

At the time we had a sub-par inventory management system and ended up taking on more orders than we had stock to fulfil them with.

Since then we have implemented a new Inventory Management system which will stop issues like this happening again.

Thank you for your feedback,

5つ星のうち5の評価

Very helpful when contacted

Very helpful when contacted. They even dispatched some last minute additions to my order so I didn’t have a delay. It seemed that nothing was a problem and I’m very happy with the service. Thank you.

2024年6月23日
5つ星のうち5の評価

Best response of the costumer support team!!!!!

Today I received my Santisima Trinidad after 1 month of waiting. A little bit late with the delivery of 15 days that the site saying... But the costumer support was absolutely great the response that they gave me back. So it worth it if your model is out of stock or delay. And also they post my model with next day delivery.I wish I was able to give 10 stars not only just 5. Continue the great job guys on any service!!!!

2024年5月24日
5つ星のうち1の評価

No communication order from them now…

No communication order from them now told model is not in stock and can take another 2 weeks if I had known that I wouldn’t have placed the order very disappointed

2024年6月16日
Premier Ship Models ロゴ

Premier Ship Models からの回答

Hello Mr Hickman,

we are aware of the issues with the current system and are working on improvements. Your feedback is much appreciated and we realize this is disappointing.

If you recheck the emails I sent you, we can offer an Exchange to an in stock model or a refund/cancellation.

Again apologies for the inconvenience caused.

5つ星のうち1の評価

Terrible Company

Terrible Company . On website as Australian with kits that I ordered online to my door with shipping . Only to find out held up due to customs and duty that was an extra. There was never any communication on shipping till I had to chase. Up via emails. In over 30 years of purchasing over seas never had such a problem as always quoted and paid if any extra would need to pay.
Do not use this company as not in Australia and read small print
Sorry I dealt with them

2024年6月11日
自発的なレビュー
Premier Ship Models ロゴ

Premier Ship Models からの回答

Dear Paul,

Thank you for the feedback you have provided. I have read through the history and from what I understand, there was duty to pay on your order as your order totalled over $1,000 AUD.

As my colleague has noted previously, we have made it clear to customers before they check out that we are a UK based company and that taxes may apply on orders over $1,000 AUD (see screenshot below). This is on every step of the checkout (total of 3 steps) up until the payment page. It is at the top of the page and it is in bold.

I can also see that my colleague has responded to all of your emails within 24 hours of you sending them.

We have taken your feedback on board however and we will investigate the option of including taxes & duty in to the price of our products on the Australian website. We will also look at creating a pop up on the checkout page rather than a message at the top, so it’s clearer to customers that they are ordering from a UK company.

I want to take this opportunity to apologise for the experience you have had as we do not want any of our customers to have a difficult experience in dealing with our company. As way of compensation for the inconvenience, I am happy to offer a full refund of the shipping cost on your order. If this is acceptable to you, please let me know via our email chain and I will arrange accordingly.

5つ星のうち5の評価

Mary Rose

Hi Joseph,

We ordered a model of the Mary Rose back in February 2024. We were advsised that production and delivery woud be about 3 months. I called three months later for a progress update and you had just arranged shipping. The model arrived 24 hrs later, extremely well packed and is now sitting in pride of place in our living room. The model is beautifuly made and we are delighted. Well done and thank you to all at Premier Ship Models.

2024年5月1日
自発的なレビュー
5つ星のうち5の評価

Brier Holme

We are very happy with the service and the model. My father was super surprised when he get the boat that he’s grandfather was the only survivor on.

2024年4月24日
自発的なレビュー

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