Primepaint レビュー 

Genuine F&B paint at a low price. Couldn’t be happier. Yes it did take longer to arrive but that was clearly stated at the point of ordering and a reasonable trade off for the discount!

First time using prime paint and probably my last. Yes they offer paint at a reduced price but the trade off is that you pay for that in really slow delivery times.
6 days to deliver a tin of paint?
Just stick to next day paint instead.
The reviews are clear and obvious primepaint. So why not act on your delivery service? Improve on what all the bad reviews are saying and you might get some returning customers.

Excellent company all round. Very helpful customer service

Arrived quickly and well packaged. Cheapest Farrow & Ball I could find. Would use again

Took a bit of time to arrive but extremely well packed. ⭐️

Shocking delivery time. Initially had an email saying there may be a slight delay with my 3 pots of Farrow & Ball paint. 2 eventually arrived after 5! WEEKS. Despite my chasing delivery I received no further communication from this company or reassurance it would actually arrive. The third arrived despite my asking for a refund.
I absolutely will not use them again.
DISAPPOINTED!

Great product great price and delivery was as expected

I ordered my paint and it arrived after 5 working days. In addition, I would like to Thank Steven for his prompt responses and brilliant customer service. I will use their services again...
Rajneesh

Really good experiences with this business.
Steven sent my paint really quickly after my decorator had a cancellation. Appreciate the personal approach-email was answered straight away in a friendly and efficient manner.
F&B paints at great prices-and they arrived carefully packaged in perfect condition.
Totally recommend this company-very happy customer ☺️

Good communication, price and updates. I don't think I waited more than a few days for dispatch of my order so happy with my delivery time. I would use this company again.

I will agree that the paint took a while to arrive, however the price is very good. In fact the slower pace helped me. I had ordered the wrong type of emulsion by mistake.
It took a while to find an email address, but when I did and contacted them, they agreed to change the order and good to their word the correct paint has arrived today. So thank you. Excellent customer service on something that could have been an expensive mistake.

I have no way of phoning prime paint as the address is not correct (due to autofill)
I have emailed but no reply and no update on order

I ordered my paint on November 7th, payment was taken (cheap, but not nothing). Given an estimated delivery date of *within* 10 working days, fine, but it's been 10 working days and I haven't even received a tracking number, never mind the paint. I've emailed customer service and not heard back yet - I understand delays happen but given over 100 pounds was taken from our account would expect better service. Would recommend spending the extra money and buying from the retailer as this delay is going to cost us the same getting the decoraters back in at a later date anyway...

I have had a very positive experience when ordering from prime paint! I did a very large order and was worried that it may not arrive in time for my contractor, but it did, and earlier than expected!! I contacted Steven through the email address provided with some queries and he was fantastic at getting back to me extremely swiftly. Fantastic customer service and will be ordering again soon. Thank you prime paint

Good price. However, paint slow to arrive. Delivery not 10 working days but 17 days in my case & that was with chasing twice. When delivery eventually arrived, one large F&B tin had obviously been dropped so tin was badly dented & paint running down side. Offered 10% off that tin, which I reluctantly accepted, as needed to start painting bedroom. No surprise that my bank account wasn’t credited with £10.80 as promised, so I had to email them again. No apology received. Really not worth the hassle, so cannot recommend PP.

I am trying to get an update on my order. I am concerned with some of the reviews over wait times and damaged goods when received. I have spoken to Farrow and Ball and they assured me you are a reputable company. Please provide an update on the status of my order. It is very strange a company with little contact Information.

I nearly didnt order because of the reviews I saw on here. But I am so glad that I did. I ordered £500 worth of paint and got a 20% discount and the order arrived a couple of days early directly from F&B.
Steven was great and answered any emails from me straight away!
Thank you Jody

Poor service. It said allow for 10 working days, but I ordered on the 1st September and here I am on the 18th with no sign of it.

Order #36891000

Ordered paint knowing there was an 10 working day delivery estimate. Received no communication after the two weeks and no reply from customer service either. Eventually got in touch with Steven from Prime Paint who after a a bit of back and forth did get on the case. Paint did arrive after 3 weeks not sure the good price was worth the wait and hassle. Thankyou to Steven for his efforts.

I made an order on the 18 Aug 2025. Today is the 9th Sept. My paint still has not arrived £466 later. 😔😔