Bought three large tins of paint. On arrival, one tin had been damaged in transit and had leaked. I emailed Primepaint, sent pictures of the tin and packaging and a replacement tin was sent within 12... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Excellent service. I'll definitely use again. The paint arrived promptly, via a decent courier, so all very smooth. Very well packaged so the paint tins arrived in perfect condition. On top of this,... もっと見る
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My order of Farrow and Ball was the most competitively priced could find anywhere, even after adding on a little extra for postage. My paint arrived quickly and was well packaged. Would definitely use... もっと見る
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Good price. However, paint slow to arrive. Delivery not 10 working days but 17 days in my case & that was with chasing twice. When delivery eventually arrived, one large F&B tin had obviously been dro... もっと見る
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4.2
ほぼ満足
85件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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4 weeks and counting - still no paint delivered
4 weeks and still no paint. I chased each week and prime paint replied with ‘it will be with you by end of the week’ I have finally received a tracking number for delivery, but 5 days later prime paint still haven’t given the paint to the delivery company for them to be able to deliver it! I have no idea if I will ever receive this paint. No number to call prime paint only email. The delay and having to chase, and false promises of it being with me by the end of the week has not been worth any discount.
2024年5月25日
自発的なレビュー
Primepaint からの回答
Hello Grace. Just to update your review. Your paint was delivered and the tracking from DPD confirms the packages were signed for by yourself. If you have any further questions, please don't hesitate to contact us at: hellp@primepaint.co.uk
The order process is easy and whilst…
The order process is easy and whilst the delivery times are long, that is made clear on the website and it is a small price to pay for the 20% discount on F&B. One of my paint cans did get lost in the post, but Primepaint have ordered me a replacement. The communication via email was responsive which I found nice. No waiting hours for a response! I have just placed another order. I debated about paying the extra somewhere else and getting it quicker, but I am not in a rush so it makes sense to get the discount.
2024年3月13日
自発的なレビュー
Primepaint からの回答
Many thanks for your review. The details are very much appreciated and give potential customers an honest opinion of our service. Thank you.
First order with Prime Paint with an…
First order with Prime Paint with an order value of nearly £500. Then I looked at the three reviews on Trust Pilot and was a little concerned.
Shouldn't have been - paint arrived within 7 working days - very well packaged and arrived safely. The added bonus of saving 20% on F&B paint which is quite a £ saving. Would highly recommend and use again.
2024年1月26日
自発的なレビュー
Primepaint からの回答
Very Much appreciated. Kind Regards, PrimePaint
Paint arrived damaged and leaking
Paint arrived after ten days and one tin was fine but the other was so damaged that 2/3rds had leaked out. I won't use them again as the delay this caused has cost me more than the money I saved.
2023年11月22日
自発的なレビュー
Primepaint からの回答
Hello Mr Pilbeam. Thank you for your email. I'm sorry you have had a bad experience using PrimePaint. We do our very best to ensure that all orders are shipped safely using the best possible packaging available. However, we can't control how the courier network treat our packages and I am sure you have sent packages before yourself and had damage occur due to no fault your order. This review is more to do with the courier company than our serivce it seems, which is very disappointing as this is the part of our business that we can't control fully. Very frustrating all round.
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