Primepaint レビュー 

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2025年3月15日 に更新

Hello Truday Anderson.

Thank you for your review and apologies that you have had issues using PrimePaint this time.

I have checked your order and it is showing as out for delivery today (Saturday) with DPD.

Tracking: 15502721989926 - Out for delivery
Tracking: 15502721991913 - Out for delivery

GU34 4AQ

We dropped off at our local depot a number of days ago and kept you in touch along the way as soon as we have further information. I can see that you left 8 emails yesterday, but did not give us enough time to answer (we usually answer emails within 4 hours of receiving). Sincere apologies about that.

We are trying to save customers money, but sometimes at the expense of having longer lead times. This is very clearly stated on the website.

If you have any further questions, please don't hesitate to contact me and will be more than happy to answers any concerns you have in regards to your order.

Kind Regards
Steven - PrimePaint

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2025年1月27日

Thank you Debbie. I am really glad we could help you with your project! Your review is very much appreciated. It makes all the differene to have positive feedback from customers. Best wishes, The whole PrimePaint Team.

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2025年1月24日

Thank you for your honest review. It's lovely to have feedback from customers. Regards PrimePaint

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2025年1月24日

Thank you! Very much appreciated. Kind Regards, the PrimePaint Team.

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2024年12月20日

Hello. Many thanks for your kind words. Very much appreciated.

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2024年12月6日

Hello Bea Buck. Thank you for your email and apologies that you have had a bad experience shopping with us this time. There is always a chance that delivery could be delayed at this time of year as the entire courier network is under extreme pressure delivering parcels before Christmas. However, we have tried our best to keep you informed along the ordering process and let you know of any possible delays. We also cancelled and refunded your order for you immediately as per your request. We have been in business for more than 15 years now and sent paints to hundreds of thousands of customers in that time, so it is always very upsetting when a customer feels the need to vent their frustration in this way. With that in mind, if you would like any further information or need to speak to anyone here, please email us at: hello@primepaint.co.uk.

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2024年12月2日

Hello Elise Alasadi

Thank you for your review and apologies for not having a good experience shopping with us this time.

I have checked your order details and can see that we delivered your paint on day 13 from the point of ordering. We would normally expect to have delivered within the 10 days, but leading upto Christmas is always extremeley busy. Sincere apologies about. I can also see that we replied to your initial enquiry giving you details on your order, but can't see any emails you have sent asking for us to cancel the order otherwise we would have advised accordingly. If you have any furhter questions, please don't hesitate to contact us. Kind Regards, Steven - PrimePaint

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2024年11月29日 に更新

Many thanks for your review. It's very much appreciated!

Also, just to clarify, we send a confirmation/acknowledgement email once an order is placed and a further email once the paint has been shipped. I would ask all customers to check spam/junk folders if they don't receive. We also reply to all customer emails, usually within 4 hours or receipt to try and keep updated along the way.

Thank you again for your review.

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2024年11月28日 に更新

Hello Kathryn

Thank you for your email.

Just to confirm, I have cancelled and refunded the order now for you.

Sincere apologies for the inconvenience.

However, I would like to point out the following:

In regards to the delivery, we shipped the order exactly when we stated, ie on the 25th November (which would have meant delivery within our standard 10 working days). DPD have not given you the correct information saying they don’t have the package. This happens from time to time, when they do not scan the package correctly or indeed at all during either the drop-off at the depot or collection by the local driver.

This can sometimes lead to mis-communication when it comes to receiving information via the DPD app and leads us to contact them and open an investigation and/or organise a full replacement or refund, which we have obviously done.

We don’t have a Facebook, Insta, telco or any other forms of social media… this is not because we don’t want any, but because we just don’t have the resources to maintain to any decent level.

We offer our customers the best possible prices online, but with longer lead times than popping down to your local stockist. We are simply a different point of contact if our customers can wait a few days longer.

So, again please accept our apologies but could I kindly ask you to consider your actions in future before making rash statements about companies. It’s very distressing to receive such hateful comments. It really is.

If you have any further questions, please don’t hesitate to contact me.

Kind Regards
Steven - PrimePaint

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2024年11月15日 に更新

Hello Amy. Thank you for your review. I can assure you that the paint we supply is genuine Farrow and Ball paint and you know we are not a scam company. We emailed you on many, many occasions updating you on your order and giving you as much information as possible each time. You are also fully aware, we did not receive any notification in regards to cancelling the order until 25 minutes before the paint was due to arrive with you via DPD. Unfortunately, once the paint has been shipped, we can't cancel the order.

The DPD information below also clearly shows your paint arrived:
15509751759771 (Complete) - Delivered
Your parcel has been delivered and received by AMY at 12:16 on Thu 14 Nov 2024

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2024年11月21日

Hello Nikki. Thank you for your review and apologies that you have had a bad experience using PrimePaint this time. I've checked your order and can confirm the paint was delivered and signed for a couple of days ago now. We only sell genuine Farrow and Ball paint and use one of their state of the art in-can tinting machines for orders... this is the same as the factory in Dorset, and all major stockists have one of these machines to help fulfill orders. However, Farrow and Ball have had stock issues with some finishes in the last few weeks which have lead to delays in certain colours/finishes/sizes. The Dead Flat finish is one of these paints affected. We have emailed all customers whose orders have had longer than standard delivery times (yourself included) to try and keep our customers well informed, but I am not sure you have received our correspondence. Sincere apologies about that. The last thing we want is to have unhappy customers. If you have any further questions, please don't hesitate to contact me at: hello@primepaint.co.uk .

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2024年11月15日 に更新

Hello Margaret Katz. Thank you for your email and sincere apologies you have had a bad experience with primepaint.co.uk this time. However, we would like to point out that although we aim to deliver paint within our specified times. Due to cirmumstances beyond our control, it is not possible to do this every time and we advise customers who are in need of orders in a hurry or have a deadline to meet, to actually order elsewhere. We are simply trying to offer our customers the paint they love at the best price available anywhere in the UK (which we do very happily). Every customer has to agree to these terms and conditions before placing an order. All our delivery details are also cleary marked on every website page at the bottom.

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2024年11月15日

Many thanks for taking to the time to write your review. It is very much appreciated.

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2024年11月15日

Many thanks for your review. It's very much appreciated.

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2024年11月15日 に更新

Hello Voyin. Thank you for your email and apologies you have had a bad experience. On our website, we are very clear about delivery times and actively ask customers to find a local supplier for express or urgent orders, or indeed very small single tin orders like yours where it is really more practical to source locally (if your local supplier has in stock). Your particular order was for an Exterior Eggshell paint that was not readily available to us and this caused the delay in shipping. All of which was relayed to you via email.

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2024年11月15日

Many thanks for your kind review. It is very much appreciated!

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2024年11月18日

Hello Chad Tyrell-Styles. Thank you for getting back to us with your order details and sincere apologies for the issues you encountered with your order. We obviously cancelled and refunded your order in a timely manner as per your request and apologied for the inconvenience caused.

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2024年11月15日 に更新

Hello Rafal/Jessica. I would like to clarify your review. We are not a scam company and as youare fully aware, your paint did arrive. Here is the information from DPD: 15503806872118 (Complete) Delivered. Your parcel has been delivered and received by JESSICA at 10:22 on Mon 22 Jul 2024.

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2024年11月15日

Thank you for the feedback. It's very much appreciated.