I used Private VPN back in 2020 when living aboard to access streaming services from home. I have recently moved again so came back to it however it has updated a lil since then! I was having trouble... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
As a frequent traveller, I have been using PrivateVPN for more than 8 years and it has worked well for me. Today i had a problem with my subscription being expired even though i had extended by subsc... もっと見る
I had a great support experience with PrivateVPN, thanks to Agent Jim. He was patient, kind, and took the time to walk me through everything step by step until my issue was resolved. I’m a big W... もっと見る
The 4 stars are for the product as it often needs help to get it to work and I still cannot access BBC iPlayer, despite all the efforts of the support team. The support is 5 star plus, often respondi... もっと見る
企業情報
当該企業による記述
PrivateVPN offers the best VPN service. We keep your information and data safe and secure, while you use the Internet freely and privately.
連絡先
Box 31, 19121, Sollentuna, 米国
- support@privatevpn.com
- privatevpn.com
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
tom did a great job stayed with me and…
tom did a great job stayed with me and did not give up
even when I did He was nice did not rush me you need
more people like him
Excellent customer support
The customer support at PriVateVPN are awesome. I had issues with a streaming site in United States and they were able to resolve my issues on MacOS and iOS. Jim at PrivateVPN was very knowledgeable and helpful and specially very patient with me until my issues on iPhone and MacBook were resolved.
I have been using PrivateVPN for several years and very happy with their service.
Much appreciated Jim.
Thank you Tom
Tom was very helpful and got my ongoing vpn problem fixed in five minutes a remarkable employee!
Tom were assisting me with some…
Tom were assisting me with some troubles I had in attempt to get the vpn connected.
Straight to the point!
Thank you very much, Tom!
Everything is working just fine!
Actuelly I was not happy
Actuelly I was not happy, coud not connect to Switzerland and Germany.
But TOM in Chat helps me !!
Quick and helpful response. Thank you
O Jim me ajudou resolver minha situação.
Accurate and prompt support
Got accurate and prompt support with my connection issue from Jim.
Excellent help and advice
Excellent help and advice. Tom was very knowledgeable and patient
Very helpful with clear direction.
Great Support
JIM provided details steps to troubleshoot the issue and provided a proper solution that worked in the end. Thanks for all the support
I would like to thank JC for helping me…
I would like to thank JC for helping me with my communication and wish all the other team membership good luck...
Servers not available, money-back guarantee reluctantly honoured
Edit: After writing the below 2-star review, PrivateVPN wrote to me to offer a refund and suggested I might update my review in response. I did indeed receive a refund after all the hassle, so updated to 3 stars.
Original review:
I signed up to access servers in Germany, as promised on their server list. These and many others were not available. After contacting tech support, they said they were temporarily unavailable but refused to give any time frame for them to be available again. I requested a refund on the basis of their 30-day money-back-guarantee and they refused. It has now been over a month and they are still unavailable.
tom was awesome
tom was awesome! he took the time to help me with my issue and fixed me up. very patient with me
DO NOT USE THEM
This company takes money out every year without being informed that's a payment year in advance and refuse to cancel refund even though requested the same day cancellation since i dont need the service infact they silently took money out for a few years . When i did use them the sevice was very unreliable cutting OFF all the time
Jim was very helpful in resolving my…
Jim was very helpful in resolving my problem. He was very knowledgeable.
The superb client care extended by JL
The superb client care extended by JL. Follow-ups were consistent until my mobile phone apps became operational.
Tom was very patient and talked me…
Tom was very patient and talked me through a complicated (to me) process very well.
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