productcaregroup.com レビュー 

My technician Lee G was extremely helpful and accommodating, he removed our old washing machine, installed the new one and checked it was all in working order before he left. He explained to me the next steps before using and made sure i understood before leaving. Would recommend his service.

Ryan Hill was excellent, singly did a job meant for two men to install our machine.

I would like to thank Rayan Hill from Product Care Group for his excellent service. He called me before arriving to pickup Thumble dryer, which I really appreciated.He arrived with a nice smile and a friendly greeting.

Rayan was very respectful, polite, and professional throughout the visit. He was easy to talk to and made me feel comfortable.Excellent customer service from a genuinely nice person. Thank you, Rayan!

Our new drier was delivered by Ryan Hill. He was courteous professional and also considerate. Highly recommended.

Ryan Hill and Jonathan were polite, professional and overall excellent, listening and meeting every request I made

The company kept me well informed re the delivery of our item. It arrived exactly when it said it would. The driver was very cooperative, putting the item exactly where I wanted it.

Just had a Fridge Freezer delivered by Steve and his son. They were very quick and made sure I was happy with everything before they left. Super friendly and clearly very good at what they do.

Julian Murgucet helped unload, polite and on time, many thanks

Delivery service excellent kept in touch and really helpful unpacking my new appliance ,very nice people and so polite and very big thank you to both of them

Dreadful experience with both the delivery and back-office teams. Delivery was booked for a Saturday and the driver initially called because the address was not coming up for him. Details exchanged and he made his way to the address only to call 30mins later when he was nearby saying "he could not find the address" and hung up without a moment to assist him - seemingly he was already running 40mins behind so he may have decided this was an opportunity to get back on time without penalties kicking in. Of course, whilst they deliver on Saturdays, the main office is closed so this disconnect meant there was no way to reach out to the driver who was clearly nearby and force him to make the delivery - a lot went to ensure this would take place and little to zero regard was considered here. So much oversight and so much going wrong with how they operate.

Speaking with the delivery company and this was "not worth their escalation to management" to resolve, offering only a much later rescheduled date. Through no fault of our own, the company was unwilling to take accountability for the actions of its driver and resolve this problem in any meaningful way that both sides would find mutually acceptable. Since we/the recipient are NOT customers of theirs (whereas we are customers of the company using them to deliver their products) there is no obligation on them to resolve an issue like this and all pleas for common sense and reason are simply ignored. I will now avoid transacting with any company using this firm as their courier.

I couldn’t be happier with the service I received from Product Care Group. The communication from start to finish was fantastic. I was kept updated before delivery, given a convenient two-hour delivery window and then received a call around half an hour before they arrived, which was really appreciated.

A special mention has to go to Ryan Hill and William, who carried out the delivery. They were both extremely friendly, professional and efficient. They took the time to check exactly where the product needed to go, carefully unpacked it and made sure everything was completed without any issues.

They were also very considerate and took away all of the packaging and rubbish afterwards, leaving everything clean and tidy.

Excellent service all round, and Ryan and William are a real credit to Product Care Group. Thank you both — I would definitely recommend Product Care Group based on my experience!

Timely communications leading up to delivery. Very professional service and made me feel valued

Great service from Steve T and Declan T

Delivery today from Kuldip and Neth, very friendly, communicative (called me 20 mins before arrival) and placed my item where I wanted it to go. Recommend!

Ryan and Williams were of great help on delivering our fridge and I literally had to do nothing as they set it all up themselves. Thank you

Technicians were brilliant, delivered my new fridge freezer polite and helpful double check with me everything was ok and that i was happy. Thank you Benjamin k ,I didn't get the name of the other nice man but he was great also 👍 kind regards Amanda 😀

Confirmed delivery completely failed with no notification or customer support!!!

I am extremely disappointed with Product Care. My fridge freezer delivery and installation was confirmed for Saturday 3 October. According to Product Care's own information, I was required to have the existing fridge freezer fully defrosted and emptied before delivery between 7am-8pm, so I did exactly that before 7am.

I then waited all day for the delivery.
I received no delivery time slot, even though it was promised, no tracking information, no telephone call, no cancellation and absolutely no notification that the delivery was not going to happen. The delivery simply never arrived.

This meant that I spent the entire day waiting unnecessarily, with my existing fridge freezer emptied and defrosted, and with frozen food at risk of completely defrosting. I had planned my day around a delivery that Product Care had confirmed, only to receive no information whatsoever.

What makes this particularly frustrating is that Product Care offers Saturday deliveries but has no customer helpline available on Saturdays. If you are going to offer and confirm Saturday deliveries, customers need some way of contacting you when something goes wrong.

The issue isn't simply that the delivery was delayed. It is the complete lack of communication and the inability to contact anyone when the confirmed delivery did not take place.

I now have to rearrange the delivery, deal with the consequences of having emptied and defrosted my appliance unnecessarily, and potentially deal with food LOSS.

A delivery company should not confirm a delivery, require the customer to prepare for it, leave them waiting all day, and then simply not turn up without any explanation.

Very poor service and communication!

Kuldip and Neth were so patient, kind and helpful in delivering our American fridge freezer. They had to wait for us to take the back door off but there was no pressure from them or frustration. They called beforehand and also took away all packaging with them. Really impressed, great service from them both. Thank you so much

The delivery driver was very friendly and helpful. He also took all the packaging away for me.

Great delivery today from Iulian Murgulet, who was extremely helpful. First class!

Great service from Lee G. Delivered an oven and kindly bought it round the back of my house for me.