Prolonlife レビュー 10,175

Prolonlife からの回答

2026年5月15日

Hi Barbara,

Thank you so much for sharing this with us.

We’re really glad to hear our team was responsive and able to help resolve your question quickly, that’s exactly the kind of support we strive to provide.

We truly appreciate your feedback and support. If you ever need anything else, don’t hesitate to reach out. We are always happy to help.

Prolonlife からの回答

2026年5月15日

Hi Nancy,

Thank you so much for sharing this with us.

We’re really glad to hear that the purchasing process was easy and smooth, that’s exactly the experience we aim to provide.

We truly appreciate your feedback and support. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月13日

Hi Brian,

We really appreciate you bringing this to our attention and are sorry to hear that the number of emails felt overwhelming.

You can always unsubscribe from our email list by clicking “Unsubscribe” at the bottom of any email or reply STOP to opt out of text messages.

Please keep in mind that unsubscribing may prevent you from receiving daily fasting tips, encouragement, coaching reminders, or important updates related to webinars and recordings during your program. Our goal is always to keep our customers educated, informed, and supported throughout their journey.

If you would prefer assistance managing your communication preferences, please feel free to contact our Customer Service team at customerservice@l-nutra.com, and we would be happy to help.

Prolonlife からの回答

2026年5月15日

Hi Scott,

Thank you so much for sharing your experience with us.

We’re really glad to hear that you’ve noticed positive changes like clearer thinking, more energy, and weight loss, and that Prolon has been a meaningful part of your lifestyle shift. It’s also wonderful to know your family doctor recommended it, that kind of support can make a big difference.

We truly appreciate your trust and feedback. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月15日

Hi Laura,

Thank you so much for sharing your experience with us.

We’re really glad to hear that after completing three consecutive months, you’ve found a rhythm that works well for you and continues to support how you feel. It’s great to know you’re experiencing that sense of clean energy and overall well-being as you move through the program.

We truly appreciate your continued trust and support. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月15日

Hi Kayla,

Thank you so much for sharing this with us.

We’re really glad to hear you had a positive experience and that you’re excited to do another round, that enthusiasm is wonderful to see.

We truly appreciate your support and trust. If you ever have any questions or need anything along the way, don’t hesitate to reach out—we’re here for you.

Prolonlife からの回答

2026年5月15日

Hi Jennifer,

Thank you so much for sharing your experience with us.

We’re really glad to hear you found the 5-day program effective and that it’s been a positive part of your wellness routine.

We truly appreciate your feedback and your support. If you ever have any questions or need anything along the way, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月13日

Hi Robin,

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations.

We take all customer concerns seriously and made multiple attempts to reach out through our support channels to better understand the issue and offer assistance. In addition, a member of our management team also reached out directly in an effort to help resolve the situation.

Unfortunately, we did not receive a response to our outreach. We always aim to support our customers and provide timely resolutions whenever concerns arise, and we remain open to assisting you further if you would like to reconnect with us.

Please feel free to contact us at customerservice@l-nutra.com or Main Prolon Number +18889265370 so, we can help address any outstanding concerns.

We look forward to supporting you, and make this experience a better one for you.

Prolonlife からの回答

2026年5月15日

Hi Paula,

Thank you so much for taking the time to share such a thoughtful and detailed review.

We’re truly glad to hear that Prolon has been a consistent part of your routine over the years and that you’ve found the program easy to follow, well-supported, and effective as a reset when you need it. It’s especially great to hear that the coaching calls, resources, and customer support have been helpful along the way.

We really appreciate your trust and long-term commitment, and we’re grateful to be part of your wellness journey.

If you ever have any questions or need support, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月15日

Hi Anthony,

Thank you so much for sharing this with us.

We’re really glad to hear you found the ordering process easy and the website informative that clarity and ease of use is something we work hard to provide.

We truly appreciate your feedback and your support. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月13日

Hi Kathy,

Thank you for sharing your feedback with us. We’re very sorry to hear that it felt challenging to log in and cancel your subscription, and that getting technical support was difficult.

We do currently have a customer portal where subscriptions can typically be managed easily, including the option to cancel directly through the account settings. However, we completely understand that experiences can vary, and we truly appreciate your feedback as we continue working to make the process more intuitive and user-friendly.

For additional support, customers can always visit our website and scroll to the bottom right corner under “Get in Touch,” where our phone number and customer support email are listed for direct assistance.

Please don’t hesitate to reach out to us if you ever need further help. We’re always here to support you.

Prolonlife からの回答

2026年5月15日

Hi Lawrence,

Thank you so much for sharing this with us.

We’re really glad to hear the checkout process felt intuitive and easy, that smooth experience is exactly what we aim for from start to finish.

We truly appreciate your feedback and your support. If you ever need anything or have any questions, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月13日 に更新

Hi Tina,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with your most recent order.

We understand how disappointing it must have been to notice a difference in the kit compared to your previous resets, especially when you were planning to continue your Prolon journey. We also want to clarify that certain product components have been updated in Canada due to regulatory and formulation changes, which may differ from earlier kits.

Our Customer Service team worked with you over multiple exchanges to review your concerns in detail. A member of our management team also followed up directly to ensure you received additional support and clarification. After reviewing your case, we were able to provide a full refund as a one-time exception, even though this is not our standard policy, in order to ensure a fair and supportive resolution.

We always aim to assist our customers as thoroughly and respectfully as possible, and we’re sorry if that did not come through clearly during your experience. We remain committed to transparency, support, and continuous improvement based on all feedback we receive.

If you would ever like to reconnect, we’re still here to help. You can feel free to contact us via Main Prolon Number +18889265370 or customerservice@l-nutra.com.

Prolonlife からの回答

2026年5月15日

Hi Airsibel,

Thank you so much for sharing your experience with us. We’re truly happy to hear that your ProLon journey felt so positive and empowering, especially that sense of clarity, steady energy, and freedom from cravings.

It’s wonderful that you were able to stay active, feel energized throughout your Day 6, and reconnect with your body’s signals in such a meaningful way. That feeling of control and balance is exactly what many people hope to build on beyond the program.

We really appreciate your thoughtful feedback and are grateful to be part of your wellness journey.

If you ever need support or have questions as you continue, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月13日 に更新

Hi Luciana,

Thank you for reaching out, and we’re very sorry for the frustration this has caused.

We want to clarify that we were not previously informed of a move or a request to cancel the subscription. In cases like this, shipments may continue according to the active subscription on file. We also send a confirmation email a few days before each order is processed so any changes or cancellations can be made in time.

That said, we are happy that our team was able to resolve this for you and ensure the subscription has now been properly addressed.

We truly appreciate you bringing this to our attention, and we’re sorry for the inconvenience this has caused due to the change of address. If you need any further assistance or would like us to review anything else related to your account, please don’t hesitate to reach out to us at customerservice@l-nutra.com or call us at +1 (888) 926-5370. We’re here to help.

Prolonlife からの回答

2026年5月14日

Hi Stace,

Thank you for taking the time to share your feedback with us. We’re very glad to hear you find the product good, but we’re truly sorry to hear about the frustration you experienced with the website and account management experience.

We understand how upsetting it can be when subscription details are unclear or when it feels difficult to access or update your account settings. This is not the experience we want for our customers, and we sincerely appreciate you bringing these issues to our attention. Your feedback has been shared with our team as we continue working to improve both the website functionality and the overall user experience.

We also want to reassure you that if there is any active subscription on your account that you would like to review, modify, or cancel, our Customer Service team is here to help and can take care of this for you directly to ensure it is fully resolved.

You can reach us at: Main Prolon Number: +1 (888) 926-5370 or customerservice@l-nutra.com

We truly appreciate your support and patience, and we’re here to make sure your experience moving forward is as smooth as possible.

Prolonlife からの回答

2026年5月13日

Hi Carole,

Thank you for reaching out, and we’re very sorry for the frustration this has caused. We completely understand your concern.

We understand that it is easy to miss a subscription or overlook renewal details.

We want to confirm that your subscription has been handled and no further orders will be processed. Our team has also taken care of your request to ensure this is fully resolved.

We are happy to have been able to support you and provide the assistance you needed.

If you need any further assistance, please don’t hesitate to contact us at customerservice@l-nutra.com. We’re here to help.

Prolonlife からの回答

2026年5月15日

Hi Judy,

We are happy to receive your feedback.

We’re really glad to hear you found everything well-prepared and easy to take with you, especially the convenience of the bars and olives for on-the-go moments. Making the program simple and practical to fit into daily life is exactly what we aim for.

We truly appreciate your feedback and your support. If you ever need anything or have questions, don’t hesitate to reach out—we’re here for you.

Prolonlife からの回答

2026年5月15日

Hi Raysa,

Thank you so much for sharing this with us.

We’re really glad to hear our Customer Service team was able to understand your situation and help you right away, that’s exactly the experience we aim to provide.

We truly appreciate your feedback and your trust in us. If you ever need anything in the future, don’t hesitate to reach out. We’re here for you.

Prolonlife からの回答

2026年5月15日 に更新

Hi Ibis,

Thank you so much for sharing this wonderful feedback.

We’re truly glad to hear you’ve been enjoying the products, and even more so that your experience with our Customer Service team stood out in such a positive way. It’s great to know Yessica was able to support you promptly, professionally, and with the care you deserved, going the extra mile is exactly what we strive for.

We’ll be sure to pass along your kind words to her, it will mean a lot.

We really appreciate your support and trust. If you ever need anything else, don’t hesitate to reach out. We’re here for you.