Prolonlife レビュー 10,176

Prolonlife からの回答

2026年4月7日

Hi Michael,

Thank you for taking the time to share your feedback! We’re so glad to hear that you found the ordering process easy and that the communication around your delivery was helpful.

Providing a smooth ordering experience and keeping our customers informed every step of the way is very important to us, so we truly appreciate you sharing your experience.

Thank you again for being part of the Prolon community.

Prolonlife からの回答

2026年4月7日

Hi Mike,

Thank you for taking the time to share your feedback! We’re so glad to hear that you found the program both affordable and effective.

Our goal is always to provide a program that supports your health journey in a way that is both accessible and meaningful, so it’s wonderful to know that it has been a positive experience for you.

We truly appreciate you being part of the Prolon community and sharing your thoughts with others.

Prolonlife からの回答

2026年4月7日

Hi Susan,

Thank you so much for sharing your experience with the Choc L-Shake! We’re delighted to hear that it has been helping you stay on track and that you’ve been enjoying the taste and creamy texture.

It’s great to know that even though you were initially unsure about the stevia, the flavor worked well for you. Many customers also enjoy preparing it the way you described, adding extra water, ice, or coconut milk, to create a texture and serving size that fits their preferences.

We truly appreciate you taking the time to share your feedback, and we’re glad the L-Shake has become a helpful part of your routine. Thank you for being part of the Prolon community!

Prolonlife からの回答

2026年4月7日

Hi Luli,

Thank you so much for taking the time to share your experience with us. We’re so glad to hear that you found the website easy to use and that you’ve been enjoying your experience with Prolon.

Congratulations on completing the 5-Day Fasting Mimicking Diet twice, that’s a wonderful commitment to your health. It’s also great to hear that you enjoy the L-Shake for breakfast. Many customers appreciate how convenient and satisfying it can be.

We truly appreciate your support and are grateful to have you as part of the Prolon community.

Prolonlife からの回答

2026年4月7日

Hi Rex,

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to assist you successfully over the phone with updating the menu in your 5-Day FMD order.

We also truly appreciate your feedback regarding the ability to make these changes online. Insights like yours help us continue improving the overall experience for our customers, and we will be sure to share this suggestion with our team.

Thank you again for being part of the Prolon community, and please don’t hesitate to reach out if there’s anything else we can assist you with.

Prolonlife からの回答

2026年4月8日

Hi Eric,

Thank you for taking the time to share your experience. We truly value your feedback and are sorry to hear about the frustration regarding the expedited shipping timeline.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to review the details of your order, clarify the shipping timeline, and help address your concerns.

Your satisfaction is very important to us, and we are committed to making your experience as smooth and positive as possible. We look forward to connecting with you and working toward a resolution.

Prolonlife からの回答

2026年4月6日

Hi Ann,

Thank you so much for sharing your thoughtful feedback. We are truly grateful to hear that you value the nutritional quality of our products and that Prolon has helped you find options that align with the healthy choices you were searching for.

It means a great deal to us to know that our products are supporting you on your wellness journey. Our team is deeply committed to maintaining the quality and scientific integrity of our formulations, and any changes we make are always aimed at continuing to improve the experience and nutritional value for our customers.

We sincerely appreciate your trust and hope to continue supporting you for many years to come.

Prolonlife からの回答

2026年4月8日

Hi Janet,

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We’re sorry for any concern regarding the delivery timing and sincerely apologize for any inconvenience or frustration this may have caused.

According to our records, the order was placed on Sunday and shipped the next business day on Monday. The package is currently scheduled for delivery within the 3-business-day transit window provided by UPS, which falls within the estimated timeframe for the selected shipping method.

However, because your satisfaction is our top priority. Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help clarify the details and work with you toward a resolution.

Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We truly understand how important timely delivery is and appreciate your patience.

We look forward to your response and the opportunity to support you further. Please feel free to reach out to our support team if there’s anything else we can assist with. We’re always happy to help.

Prolonlife からの回答

2026年4月6日 に更新

Hi Terez,

Thank you so much for sharing your experience, and congratulations on completing your fifth Prolon cycle this past year! Your commitment to your health journey is truly inspiring.

We’re also very glad to hear that you’re enjoying the variety of flavors included in the program. Our team puts a lot of care into developing products that support the fasting process while still being enjoyable.

Thank you as well for your suggestion regarding the L-Drink. We truly appreciate feedback like this, and I will be happy to share your comment with our team as we are always looking for ways to improve and expand our offerings.

Thank you again for being part of the Prolon community.

Prolonlife からの回答

2026年4月6日

Hi Andrew,

Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon.

We sincerely apologize for the frustration you experienced. Our goal is always to provide clear information and a positive experience for our customers, and we appreciate you bringing your concerns to our attention.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address and clarify your concerns and work with you toward a resolution.

Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible.

We look forward to your response and the opportunity to support you further.

Prolonlife からの回答

2026年4月7日

Hi Walter,

Thank you for taking the time to share your experience. We truly value your feedback and are sorry to hear about the frustration this situation caused.

Our Customer Service Team has already reached out to you directly via email from customerservice@l-nutra.com to help address your request and assist with cancelling the subscription.

Your satisfaction is very important to us, and we are committed to making your experience as smooth and positive as possible. We look forward to connecting with you and helping resolve this for you.

Prolonlife からの回答

2026年4月6日

Hi Laura,

Thank you for taking the time to share your experience! We’re so glad to hear that the products helped support your fast by keeping hunger manageable and contributing to your overall sense of well-being.

It’s also wonderful to hear that you enjoyed the taste of the products. We know taste can be a very personal experience, so we truly appreciate you sharing your perspective.

Thank you again for being part of the Prolon community and for sharing your feedback with others.

Prolonlife からの回答

2026年4月6日

Hi Patricia,

Thank you so much for taking the time to share your experience! We’re very glad to hear that our team was able to assist you in updating your order and finding a solution that worked for you.

Providing helpful and flexible support is very important to us, so it’s wonderful to know that your experience reflected that.

We truly appreciate your kind words and thank you for being part of the Prolon community.

Prolonlife からの回答

2026年4月6日 に更新

Hi Matthew,

Thank you so much for taking the time to share your experience and for being part of the Prolon community for the past few years. We truly appreciate your continued trust and support.

We’re especially glad to hear that David was able to assist you and turn the shipping issue into a positive experience. We’ve shared your kind words with him, and it means a lot to our team to know their efforts are making a difference.

Our goal is always to support our customers every step of the way, so it’s wonderful to hear that you feel that level of care from our team.

Thank you again for your thoughtful feedback, and we look forward to continuing to support you on your health journey.

Prolonlife からの回答

2026年4月6日

Hi Ana,

Thank you for taking the time to share such thoughtful feedback. We truly appreciate you bringing this to our attention.

First, we’re very glad to hear that when you were able to connect with our team, you found the support knowledgeable and helpful. Providing clear guidance and support is very important to us, so it’s encouraging to know that part of your experience met your expectations.

At the same time, we’re very sorry to hear that navigating the website and reaching customer support felt frustrating. That is certainly not the experience we want for anyone exploring or beginning their journey with ProLon. Your comments about the website and chat functionality are extremely valuable, and we will be sharing this feedback with our internal team so it can be reviewed and improved.

Regarding the shipping charge, we completely understand how confusing that must feel, especially when you were expecting the subscription to include free shipping. Our Customer Service Team would be more than happy to review your order and ensure the situation is properly resolved. If the refund was already initiated, it may simply still be processing through your bank, but we would be glad to double-check this for you.

Please feel free to reach out directly to our team at customerservice@l-nutra.com or by phone at +1 (888) 926-5370, and we will make sure this is looked into promptly. Your experience matters to us, and we want to ensure everything is handled smoothly.

We truly appreciate you giving ProLon a try and hope your experience with the program itself will be a positive one once you begin. In the meantime, we’re here to help with anything you need.

Prolonlife からの回答

2026年4月3日

Hi Patti,

Thank you so much for your kind words! We’re truly grateful for your trust and support.

Our team is deeply committed to grounding our products in scientific research, and it means a lot to hear that this dedication resonates with you. We appreciate you taking the time to share your experience with our community.

Prolonlife からの回答

2026年4月3日

Hi Monica,

Thank you for sharing your experience! We’re so glad to hear that you’re enjoying the Prolon Fasting Bars and that they’ve helped manage hunger during your fasting routine.

It’s wonderful to know they’re supporting you along the way. We truly appreciate you taking the time to share your feedback with our community.

Prolonlife からの回答

2026年4月3日

Hi Jo,

Thank you so much for taking the time to share your experience! We’re really glad to hear that our team member Manuel was able to assist you and help resolve the issue with your account so you could take advantage of the promotion. We passed along your kind words to him, and it truly made his day.

We truly appreciate your comments about speaking with a live member of our customer service team. Providing personalized support is very important to us, and it’s wonderful to know Manuel was able to make your experience a positive one.

We’re also happy to hear that you were able to update your subscription and continue with the products that support your fasting routine. Thank you for being part of the Prolon community and for your continued trust in our program.

Wishing you continued success on your health journey!

Prolonlife からの回答

2026年4月3日

Hi Angela,

Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention.

We’re sorry to hear that the checkout process felt confusing and that the order was placed before you had the chance to review it. Your experience is important to us, and feedback like yours helps our team continue improving the process for our customers.

We’re glad to hear that our customer service team was able to assist and resolve the situation for you. It means a lot that you took the time to recognize their support.

Thank you again for sharing your experience and for being part of the Prolon community.

Prolonlife からの回答

2026年4月1日

Hi Jonna,

Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the bars and taking advantage of the great deals.

It’s wonderful to know that the taste exceeded your expectations, our team works hard to create products that are both nutritious and enjoyable, so hearing that you truly love them means a lot to us.

Thank you again for being part of the Prolon community!