We had a truly wonderful week at Mas de Fontblanche. The property feels brand new and exceeded all our expectations—it was spotless, quiet, comfortable, and well-equipped. It’s an ideal base for explo... もっと見る
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We had an incredible experience with the Villa. We went through Provonce holidays. The kitchen had everything possible that you would need to cook an egg or gourmet meal. The one thing we would know i... もっと見る
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What an exceptionally beautiful house and grounds. Perfect location. Quiet and peaceful. Would love to come back
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We hebben geweldig genoten in dit verblijf. We waren met 14 personen, te weten opa en oma met kinderen en kleinkinderen. Deze accomodatie heeft alles wat je wenst, goede ruime slaapkamers, ruime ke... もっと見る
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企業情報
Provence Holidays について
当該企業による記述
Provence Holidays was born from a vision to share the richness and beauty of Provence, driven by Founder Simon Richards, an Englishman who relocated to the area in 2008.
Provence, with its rolling landscapes, lavender fields, charismatic villages, and vibrant markets, captivated Simon and ignited his desire to offer others a taste of this special region. Encouraged by his passion for sharing beautiful experiences, Simon transformed Provence Holidays into more than a specialist luxury holiday business.
Today, Provence Holidays is proudly recognised as local industry leaders. Whether exploring the local cuisine, visiting historic sites, or simply relaxing in a palatial villa is on the list, Provence Holidays provides the perfect setting to live fully and indulge in the region's timeless charm.
Luxury holiday rentals Unique properties for sale Experiences Discover Provence About Us Contact us
連絡先
360 Quai des Entreprises, 84660, Coustellet, France, 英国
- +33 (0)4 86 69 30 89
- info@provenceholidays.com
- provenceholidays.com
4.9
優良
606件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Impeccable Service …
This is the 2nd time I’ve booked through Provence Holidays and it was seamless and as painless as the last time.
The service on the ground was also wonderful last time, so we are very much looking forward to our holiday in the summer.
2026年1月12日
Provence Holidays からの回答
Dear Mr Thorn,
Thank you so much for your kind words and for choosing Provence Holidays again!
We are thrilled to hear that your experience was just as seamless as your previous one.
We look forward to welcoming you back this summer for another wonderful stay.
A bientôt,
Anne Laure, Provence Holidays
When I had to make some changes to the…
When I had to make some changes to the number of guests they were very quick and polite to respond.
2026年1月2日
Provence Holidays からの回答
Dear Mrs Starbuck,
Thank you very much for your kind feedback. We’re glad we could assist you quickly and that the changes to the number of guests went smoothly.
A bientôt,
Fanny, Provence Holidays
Very responsive and pro-active
2026年1月5日
Provence Holidays からの回答
Dear Mrs Surrey,
Thank you so much for your kind words! We're really glad to hear that you found us responsive and proactive.
We wait to welcome you soon in Provence,
A bientôt,
Adélaide, Booking team
Provence Holidays からの回答
Dear Mrs Gee,
Thank you for your kind feedback!
We’re delighted to hear that you found the booking process efficient.
We look forward to welcoming you in the future!
A bientôt,
Clémence, Provence Holidays
Provence Holidays からの回答
Dear Christoph,
Thank you very much for your positive feedback.
We are glad to hear that you appreciated the smooth and professional handling.
Happy to welcome you soon in Provence,
A bientôt,
Sydney, Provence Holidays
I would advise against booking through Provence Holidays without a trusted inspection of the property first. The photos and descriptions are embeleshed.
I strongly advise against booking through Provence Holidays. The company is ethically challenged and deeply dishonest. When we arrived at the home we had booked, we found it unacceptable and did not meet the advertised standards. A short list of the problems included rodent droppings on the floors, unclean bedding, cobwebs throughout the house, and a wasp infestation. It also had no climate control, which made Summertime temps inside the house reach nearly 80 degrees. It was not habitable, much less a "Luxury Villa." We had to find an alternative place to stay for our time in Provence at great expense and stress. After all this, they refused any sort of refund, claiming that such a refund occurs at the sole discretion of the homeowner, who, of course, refused to return any portion of our money. They essentially stole thousands of dollars from us. If you do book with PH, ask for an inspection of the home before and a guarantee of a refund if the standards are not met. This is all standard policy with most vacation rental companies these days. Provence Holidays needs to do better.
2025年6月23日
自発的なレビュー
Provence Holidays からの回答
Dear Mr Philip,
We are sorry that your experience did not meet your expectations.
We would like to clarify a few important points however. The villa you booked was clearly listed as not having air conditioning, and this information was stated transparently in the property description.
Upon your arrival, you contacted us regarding concerns about insects and cleaning. Our team immediately offered to intervene and resolve any issues, but unfortunately, you chose to leave the property without informing us or giving us the opportunity to take action.
You initiated a chargeback request with your bank. After reviewing all documentation, the bank concluded that we had fully complied with our obligations, and therefore declined the refund of your request.
During your stay in June, we also extended a gesture of goodwill to compensate for any inconvenience, which you declined at the time. It is disappointing to see that, months later, the situation is being revisited publicly in the form of threats and negative reviews.
We take all guest feedback seriously and remain committed to providing accurate listings, responsive assistance, and quality service.
Should you wish to discuss the matter further in a constructive manner, we remain available.
Aurélie, Provence Holidays
Provence Holidays からの回答
Dear Mr Kirsch,
Thank you very much for your kind words.
We truly appreciate your trust and are delighted to hear that you found our service reliable, professional, and highly competent.
A bientôt,
Clémence, Provence Holidays
Our stay at Les Olivier (Le Petit…
Our stay at Les Olivier (Le Petit Hameau) was stellar. The villa was wonderfully equipped, each bedroom suite was perfect for our group of five couples and the amenities exceeded our expectations. I would highly recommend it to anyone staying in Provence!
2025年9月20日
自発的なレビュー
Provence Holidays からの回答
Dear Mrs Gile,
Thank you so much for your kind words!
We're thrilled to hear that your stay at Les Olivier (Le Petit Hameau) was stellar and that the villa exceeded your expectations.
We truly appreciate your recommendation and would be delighted to welcome you back anytime.
A bientôt,
Steffie, Concierge team
Provence Holidays からの回答
Cher M. Kubierske,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d’apprendre que votre réservation se déroule sans difficulté.
Toute l’équipe vous remercie pour votre confiance et reste à votre disposition,
Au plaisir de vous accompagner et à bientôt !
Justine, équipe des réservations
Amazing week in Provence at Mas Edem
We had an amazing week in Provence at Mas Edem - 20 friends and family staying in this magical place. Provence Holidays concierges were responsive and helpful with organising the house as well as some unforgettable experiences - a wine tour in the Chateauneuf de Pape area (with Frederic from Provence Panorama); an amazing catered lunch from Veronique Pardo and a cooking class with Olivier Bergeron. The team who looked after us at the house were amazing and incredibly helpful in so many little ways. Fantastic experience - could not recommend more highly!
2025年9月6日
自発的なレビュー
Provence Holidays からの回答
Dear Clare M,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your group had such an amazing week at Mas Edem. It’s a pleasure to know that our concierge team helped make your stay special and that you enjoyed the experiences we arranged — from the wine tour and catered lunch to the cooking class.
We’ll be sure to share your kind words with everyone involved, including our local partners who will be thrilled to hear your appreciation.
We truly hope to welcome you and your friends back for another unforgettable stay in Provence!
A bientôt,
Anaïs, Experiences manager
A wonderful stay
Our family of 10 spent a delightful week in the Mas de l’Est. The house and grounds are beautiful with easy access to shops in neighboring villages. The kitchen is well appointed and the living spaces easily accommodate all the guests. Bedrooms and their private baths are very nice.
The staff at Provence Holidays was wonderful, very helpful and professional. Made the reservation process extremely easy.
We had a small issue with one of the showers and our contact person Pascal, was able to promptly remedy the situation.
Our family members, young and old, had a great time playing darts, and ping-pong in the game area. Even the pretty pool was put to good use!
Can’t wait to come back for another stay !
2025年10月24日
Provence Holidays からの回答
Dear GLP,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your family had such an enjoyable stay at Mas de l’Est and that you appreciated both the house and the grounds.
We’re also very pleased that our team was able to assist you promptly and make your stay comfortable.
We would be thrilled to welcome you back for another stay in Provence!
A bientôt,
Adélaïde, Provence Holidays
Customer centric
Seamless experience from enquiry to booking with, at each stage, the customer placed at the centre.
2025年10月24日
Provence Holidays からの回答
Dear Mr Pearce,
Thank you so much for your kind words!
We’re delighted to hear that you experienced a seamless journey from enquiry to booking.
Putting our customers at the centre of everything we do is our top priority, and it’s wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and look forward to welcoming you soon!
A bientôt,
Clémence, Booking team
Perfect house in Goult
The house in Goult was absolutely delightful, with a stunning view over the valley. Gorgeous interior, only made better by the ringing of the church bells. Great outdoor space. Goult is a perfect village, and being able to walk to restaurants and the market was such a delight. FYI, the streets of the town are very very narrow, so if you want to park a car at the house, keep that in mind.
2025年10月4日
自発的なレビュー
Provence Holidays からの回答
Dear Paige,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your stay in Goult and appreciated both the house and its beautiful surroundings. The property is indeed very well located — being able to walk to restaurants and the market is such a treat. Your note about the narrow streets is a great point and helpful for future guests. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Provence very soon!
A bientôt,
Nathalie
Provence Holidays
An excellent agency
An excellent agency, professional, kind reactive and available for counsel on activities and services in the area.
2025年10月4日
自発的なレビュー
Provence Holidays からの回答
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our agency. We hope to welcome you back again soon!
Sydney Jouffret
Portfolio management & reservations
Heel behulpzaam en vriendelijk maar…
Heel behulpzaam en vriendelijk maar iets te opdringerig commercieel. Nauwelijks de tijd om het voorschot te betalen en daarna amper 2 dagen de tijd om het contract te tekenen. Zijn op reis en is moeilijk om alles op tijd te regelen. Buiten dit werden we uitstekend geholpen tijdens het voortraject!
2025年10月15日
Provence Holidays からの回答
Hartelijk dank voor uw eerlijke en waardevolle feedback. We zijn blij te horen dat u onze service als behulpzaam en vriendelijk heeft ervaren en dat u tevreden bent over onze begeleiding tijdens het voortraject.
Het spijt ons te horen dat de timing rond de betaling en het ondertekenen van het contract als te gehaast is overgekomen, zeker terwijl u op reis was. We begrijpen dat dit lastig kan zijn en nemen uw opmerkingen ter harte. We streven ernaar om onze processen zo soepel én flexibel mogelijk te maken, en uw feedback helpt ons daarbij te verbeteren.
Sydney Jouffret
Portfolio management & reservations
Three years
This is the third year we have rented homes from Provence Holidays. The quality of the homes have been superb. Provence Holidays makes renting in Provence easy. We wish they had rentals in other parts of France.
2025年9月11日
Provence Holidays からの回答
Thank you so much for your continued trust over the past three years! We're thrilled to hear that you've enjoyed the quality of our homes and found the rental process easy and seamless — that’s exactly what we aim for.
We look forward to welcoming you back for another memorable stay in the South of France.
Sydney Jouffret
Portfolio management & reservations
Service au top
J'ai déjà fait plusieurs fois appel à Provence Holidays et à chaque fois tout c'est super bien passé. Rapide, efficace, aimable. C'est très agréable de passer par cette compagnie pour une location saisonnière. Je recommande !!
2025年10月10日
Provence Holidays からの回答
Un grand merci pour votre fidélité et pour ce superbe retour ! Nous sommes ravis de savoir que nos services répondent à vos attentes à chaque séjour.
À très bientôt pour de nouvelles vacances en Provence !
Sydney Jouffret
Portfolio management & reservations
The villa is lovely and beautifully…
The villa is lovely and beautifully furnished . The grounds and pool also beautifully done with sun all day but some shade . It is right in the heart of a lovely village with friendly locals . The bakery does lunches and a separate bar and gelato but shuts at 7 pm . The bistro and hotel serve food and drinks but in October , when we were there were a bit erratic , very French ! Jacques the owner was extraordinarily helpful , thank you !!
Are great for exploring , loved it, thank you Ashley & Ann
2025年10月4日
自発的なレビュー
Provence Holidays からの回答
Dear Ashley & Ann,
Thank you so much for your kind words — we’re delighted to hear that you enjoyed your stay at the villa and appreciated both its comfort and beautiful surroundings.
October can indeed bring a slightly more relaxed (and very French!) rhythm to the village — thank you for embracing it with such good spirit. We're also very happy to hear that Jacques was able to assist you so well — he’ll be touched by your kind mention.
It was a pleasure hosting you, and we’d love to welcome you back anytime for more exploring and relaxing.
A bientôt,
Justine, Provence Holidays
perfect villa for a gathering of friends
excellent support and advice from Aurore.
The villa was in perfect condition, all descriptions accurate, the photos “real”.
2025年10月7日
Provence Holidays からの回答
Dear Roc,
Thank you so much for your wonderful feedback!
We're delighted to hear that the villa was the perfect setting for your gathering of friends, and that everything met your expectations.
A special thank you for your kind words about Aurore – she’ll be very happy to know her support and advice were appreciated.
We hope to have the pleasure of welcoming you again for another unforgettable stay!
A bientôt,
Axel, Provence Holidays
Very fast response to any enquiries
Very fast response to any enquiries, tremendously quick at at any specific questions - the house we rent was exactly as specified in the description. A constant contact and proposals helped to still enhance the quality of our holidays
2025年10月7日
Provence Holidays からの回答
Dear Mr Olinger,
Thank you very much for your kind feedback.
We're delighted to hear that the house met your expectations and that our support helped enhance the quality of your holiday.
It was a real pleasure assisting you, and we would be happy to welcome you again for a future stay in Provence,
A bientôt,
Fanny, Provence Holidays
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