Public Desire レビュー 

Public Desire からの回答

2025年12月19日

Hi Joanne,

I want to sincerely apologise for the inconvenience you have experienced with receiving the wrong shoes. I understand how frustrating this situation must be, and I assure you that I will be addressing this matter with our warehouse manager to prevent it from happening in the future.

I can see from the email communication that our support team has provided you with a free returns label to return the incorrect shoes for a full refund. Additionally, you have been issued a 15% discount code to use on your new order. We truly appreciate your understanding and patience during this process, and I apologise for any inconvenience this has caused.

To make this right, we would be happy for you to place a new order for the correct item and we will offer you free next-day delivery on your new order. Our support team will reach out to you shortly to facilitate this process and ensure you receive your desired shoes without any further delay.

I am sorry once again for the inconvenience caused.

Sam

Public Desire からの回答

2025年12月16日

Hi Michelle,

Thank you for your feedback! We're thrilled to hear that you love your purchase and appreciate the quality of our products. Your satisfaction is our top priority.

We understand that tracking your order can sometimes be challenging on the carrier site, and we apologise for any inconvenience this may have caused.

Thank you for choosing Public Desire!

Sarah x

Public Desire からの回答

2025年12月15日

Hi,

Thank you for your feedback! We're delighted to hear that you find our products very comfortable and well-balanced. At Public Desire, we strive to create footwear that not only meets but exceeds our customers' expectations in terms of comfort and style.

Your satisfaction is our top priority, and we appreciate your support.

Laura x

Public Desire からの回答

2025年12月15日

Hi Terri,

Thank you for your wonderful feedback! We are thrilled to hear that you absolutely love Public Desire and that you have never encountered any issues with our products or services. Your satisfaction is our top priority, and it’s always rewarding to know that we are meeting your expectations.

Thank you for being a valued customer!

Sarah x

Public Desire からの回答

2025年12月15日

Hi,

Thank you for your wonderful feedback regarding the Grattitude Black Strappy Square Toe Stiletto Heels in size 9/42. We are thrilled to hear that your new shoes arrived promptly and that they fit beautifully.

It's great to know that the adjustable diamante buckle in the toe strap enhances your comfort, allowing you to customize the fit to your liking. We strive to provide stylish options that cater to various preferences, and we are delighted that these heels have become your favourite from Public Desire.

Your satisfaction is our top priority, and we appreciate your kind words about our speedy delivery service. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.

Wishing you a Merry Christmas and a joyful holiday season! Thank you for choosing Public Desire.

Anna x

Public Desire からの回答

2025年12月12日 に更新

Hi Tracey,

We're delighted to hear that your delivery was successfully left in your designated safe place.

It's wonderful to know that you found the boots to be comfy and cozy on your first day of wearing them! The fur lining is indeed designed to provide both style and comfort, and we hope they continue to meet your expectations.

Thank you for choosing us, and we look forward to serving you again in the future.

Sarah x

Public Desire からの回答

2025年12月8日

Hi Keisha,

Thank you for your feedback and 5* rating! We're thrilled to hear that Lucy was able to assist you with your shipping issue in such a fast and efficient manner. At Public Desire, we strive to provide excellent service, and it's wonderful to know that we met your expectations.

Thank you for choosing Public Desire!

Sarah x

Public Desire からの回答

2025年12月8日

Hi Faustina,

Thank you for your wonderful feedback! We are thrilled to hear that you received your order on time and that you are satisfied with the quality of the product. At Public Desire, we strive to provide our customers with exceptional products and service, and it’s rewarding to know that we met your expectations.

We appreciate your support and look forward to serving you again in the future!

Sam x

Public Desire からの回答

2025年12月5日

Hi Pamela,

We sincerely appreciate your feedback and are pleased to hear that your issue was resolved efficiently.

It’s great to know that our representative, Marie, provided you with prompt and professional assistance throughout the process. We strive to keep our customers informed, and it’s wonderful to hear that she kept you updated and followed up after your package was delivered.

We are also glad that you received fair compensation for part of your shipping cost without any hassle. Your satisfaction is our priority, and we aim to ensure that our customers feel valued and supported.

We take pride in the quality of our service and are thrilled that your order arrived in good condition. Thank you for acknowledging Marie's excellent customer service; we will ensure that your kind words are passed along to her.

Laura x

Public Desire からの回答

2025年12月4日

Hi Tania,

Thank you for your feedback regarding our faux fur jacket. We are thrilled to hear that you consider it one of the best options available at the moment. Your compliments about the quality of the fur and the tasteful animal print are greatly appreciated.

We understand that you noted the absence of lining, and we appreciate your feedback on this aspect. We strive to create stylish and functional pieces, and your insights help us improve our offerings.

It's wonderful to hear that you've received compliments while wearing the jacket with your everyday winter outfit of jeans, boots, and a polo neck jumper. We aim to provide versatile pieces that enhance your wardrobe, and it sounds like this jacket has done just that.

Thank you for being a valued customer!

Laura x

Public Desire からの回答

2025年12月4日

Hi Shyanne,

We're glad to hear that Marie was able to assist you effectively and resolve the situation promptly. At Public Desire, we strive to provide excellent customer service, and it's wonderful to know that our team member made a positive impact on your experience.

Thank you for choosing Public Desire, and we look forward to serving you again in the future.

Sarah x

Public Desire からの回答

2025年12月2日

Hi Catherine,

Thank you for your wonderful feedback! We're thrilled to hear that our fast delivery service was able to come to your rescue just in time for your Christmas party outfit. At Public Desire, we strive to provide our customers with not only stylish options but also a seamless shopping experience.

We appreciate your support and look forward to serving you again soon!

Sarah x

Public Desire からの回答

2025年12月1日

Hi Louise,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are enjoying our products and that your experience with us has been so positive.

Thank you once again for choosing Public Desire, we genuinely look forward to serving you again in the future and hope to continue providing you with the quality and service you deserve.

Sam x

Public Desire からの回答

2025年11月28日

Hi Tina,

Thank you for your wonderful feedback! We're thrilled to hear that you love your boots and that they are exactly as described. It's great to know that you found them super comfy!

Choosing a size 6 when you're between a 5 and a 6 was a smart decision, and we're delighted that they fit you perfectly. It's always rewarding to receive compliments, and we're glad to hear you're getting so many!

Thank you for being a valued customer!

Laura x

Public Desire からの回答

2025年11月27日

H Cynthia,

Thank you for your feedback regarding your recent order with Public Desire. We are thrilled to hear that the shipping was faster than you expected!

We appreciate your support and look forward to serving you again soon.

Laura x

Public Desire からの回答

2025年11月26日 に更新

Hi Anna,

Thank you for your wonderful feedback! We're thrilled to hear that you love your new boots from Public Desire

We appreciate your support and hope to serve you again soon!

Laura x

Public Desire からの回答

2025年11月20日

Hi Vicki,

Thank you for your feedback! We're thrilled to hear that you had a positive experience with us. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Sarah x

Public Desire からの回答

2025年11月18日

Hi Shannon,

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with Public Desire.

It's fantastic to hear that Amy and Alex were able to assist you promptly with your query regarding the lost strap from your heels. We strive to go above and beyond for our customers, and it's rewarding to know that our efforts made a positive impact on your experience.

We are committed to providing not only high-quality products but also exceptional customer service. Your recommendation means a lot to us, and we are thrilled to hear that you are satisfied with both our products and the service you received.

Thank you once again for your kind words and support.

Sarah x

Public Desire からの回答

2025年11月14日

Hi Laetizia,

Thank you for your kind feedback! We truly appreciate your understanding and patience during your recent experience with us.

We apologize for the inconvenience caused by the size change from EU39 to EU36 on our website. We understand how frustrating this can be, and we're glad to hear that our support team was able to assist you promptly.

It's great to know that you've successfully placed a new order for the shoes, and we hope they arrive in the correct size this time. Your satisfaction is our top priority, and we are here to ensure that you have a positive shopping experience with Public Desire.

If you have any further questions or need assistance with your order, please don't hesitate to reach out. Thank you for choosing Public Desire, and we look forward to serving you again!

Sarah x

Public Desire からの回答

2025年11月12日

Hi Irene,

Thank you for your feedback! We are thrilled to hear that you found the ordering process easy and that our prices met your expectations. We strive to provide our customers with a seamless shopping experience, and it’s wonderful to know that our quick delivery service to Ireland has contributed to your satisfaction.

At Public Desire, we are committed to offering high-quality products at competitive prices, and your positive experience reinforces our efforts

Thank you for choosing Public Desire, and we look forward to serving you again in the future!

Laura x