Public Desire レビュー 

Public Desire からの回答

2025年6月16日

HI Adelaide,

I’m truly sorry to hear that you have not received your order. I completely understand how frustrating this situation can be, especially since the tracking information indicates it was delivered to a different address.

To assist you effectively, I have reviewed our records and noticed that we have not received any prior communication from you regarding this disputed delivery. Your satisfaction is important to us, and I want to ensure we address this matter promptly.

I have reached out to our support team on your behalf, and they will be contacting you shortly to provide further assistance. They will work closely with you to gather any necessary information regarding the delivery issue.

Once we have the required details, we will escalate this matter with our carrier partner to investigate the disputed delivery and work towards a satisfactory resolution for you.

Thank you for your patience during this process. We are committed to resolving this issue for you and appreciate the opportunity to assist you further!

Amy

Public Desire からの回答

2025年6月16日

Hi Eunice,

Thank you so much for your feedback! We're thrilled to hear that you had a fast service experience and that you love the hoodie! Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.

We look forward to serving you again soon!

Sarah x

Public Desire からの回答

2025年6月12日

Hi Tracey,

Thank you so much for the lovely review. We’re so happy to hear your order arrived on time and that the wide fit worked perfectly for you. We're especially glad the straps gave you the comfort you needed — and we bet they look amazing with your wedding outfit! 💕

Have a wonderful day!

Sam x

Public Desire からの回答

2025年6月10日

Hi Dana,

Thank you so much for your wonderful feedback! We're thrilled to hear that you love our products and find our prices great.

Your satisfaction means the world to us, and we are excited to welcome you as a returning customer. If you ever have any questions or need assistance, please don’t hesitate to reach out.

Thank you for choosing us, and we look forward to serving you again soon!

Sam x

Public Desire からの回答

2025年6月9日

Hi Rebecca,

Thank you so much for your kind feedback! We're thrilled to hear that Anna provided you with such exceptional service.

It's our goal to ensure that our customers feel valued and supported throughout their experience with us. We're glad Anna was able to assist you promptly with your refund, even before the item reached the UK. Your satisfaction is our priority, and it’s wonderful to know that she went above and beyond to meet your needs.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

Amy x

Public Desire からの回答

2025年6月9日

HI Gracie,

Thank you so much for your wonderful feedback! We're thrilled to hear that you are pleased with the amazing quality of your dress.

It's fantastic to know that the delivery process met your expectations as well. We strive to ensure that our customers receive their orders promptly and in perfect condition. Your satisfaction is our top priority, and it’s always rewarding to hear that we’ve succeeded.

We look forward to serving you again soon!

Sarah x

Public Desire からの回答

2025年6月9日

Hi Imogen,

Thank you for your feedback! We’re thrilled to hear that everything went smoothly with your experience. Your satisfaction is our top priority, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Laura x

Public Desire からの回答

2025年6月6日

Hi Natalie,

Thanks so much for your lovely review! We're really glad to hear you were happy with the delivery, customer service, and returns process.

We understand your thoughts on the return cost. Just to clarify, we do clearly state on our website's returns policy that returns are not free of charge. That said, we really appreciate your feedback and will continue reviewing ways to improve the overall experience.

Hope to see you shop with us again soon!

Amy x

Public Desire からの回答

2025年6月4日

Hi Ms White,

Thank you for your feedback regarding your recent order. We're pleased to hear that the item was delivered as expected and that you found the returns process to be clear and easy to navigate.

We understand that returning an item can be an inconvenience, and we appreciate your patience as we process your refund. Once the return has been completed, you will receive a confirmation email detailing the status of your refund.

If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. We’re here to help!

Thank you for choosing us, and we look forward to serving you again in the future.

Laura x

Public Desire からの回答

2025年6月2日

Hi Sarima,

Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our prompt responses and that you felt kept up to date throughout your experience. It’s fantastic to know that you loved what you received!

Your satisfaction is our top priority, and we strive to provide the best service possible.

We look forward to serving you again soon!

Sam x

Public Desire からの回答

2025年6月3日 に更新

Hi Chelaram,

I understand your frustration regarding the delay in your order delivery. You opted for next-day delivery and it's now been four days without any updates. I sincerely apologise for the inconvenience this has caused, especially since you paid extra for timely delivery.

To resolve this matter as quickly as possible, we will investigate the status of your order right away, we  will get back to you with an update shortly. Thank you for your patience, and I appreciate your understanding as we work to resolve this issue.

Laura

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UPDATE:

Hi Chelaram,

Our support team has reached out to you via email regarding your order. They have provided an update and are ready to assist you in resolving any issues you may have encountered.

Please take a moment to check your inbox for their message. If you have any further questions or need additional assistance, do not hesitate to get back to them directly.

Laura

Public Desire からの回答

2025年6月2日

Hi Deb,

Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service team, despite the inconvenience caused by the delivery issue with Royal Mail.

It’s our priority to ensure that our customers feel supported and valued. We appreciate your kind words about our immediate communication and the prompt resolution of your refund, including the delivery charge.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we’re here to help!

Sarah x

Public Desire からの回答

2025年6月2日

Hi Hannah,

Thank you for sharing your feedback regarding your recent experience with your order. We're glad to hear that you were able to resolve the issue with the shorts and receive a full refund.

It's important to us that our customers feel satisfied with their purchases, and we appreciate your understanding in this matter. We strive to ensure that our return process is as smooth as possible, and we’re pleased that Amy and Anna were able to assist you effectively.

If you have any further questions or need assistance with your new order, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help!

Laura x

Public Desire からの回答

2025年6月2日

Hi Isla,

Thank you for your feedback! We're thrilled to hear that you experienced great fast delivery, found our prices to be good, and appreciated the quality of our products. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance with anything else, please don't hesitate to reach out.

We look forward to serving you again soon!

Sarah x

Public Desire からの回答

2025年5月29日

Hi Olajumoke,

Thank you so much for your wonderful feedback! We're thrilled to hear that you are absolutely in love with your pink sandals. It's fantastic to know that you find them not only stylish but also comfortable.

We hope you enjoy wearing them and that they add a vibrant touch to your outfits. If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!

Sam x

Public Desire からの回答

2025年5月29日

Hi Linda,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great online experience from the moment you placed your order to the delivery of your product.

Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations.

Thank you once again for choosing us!

Laura x

Public Desire からの回答

2025年5月28日

Hi,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had an exceptional experience with our service.

Your kind words about our prompt replies and the consistent communication from Alex truly mean a lot to us. We strive to provide a seamless and accommodating experience for all our customers, and it's fantastic to know that we succeeded in your case.

We’re also glad to hear that you were pleased with our fast shipping, great packaging, and affordable prices. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Thank you for choosing us, and we can't wait to see you back for your next purchase!

Laura x

Public Desire からの回答

2025年5月27日

Hi Vannita,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had an excellent experience with our customer service and that your delivery arrived on time.

We look forward to serving you again soon!

Sam x

Public Desire からの回答

2025年5月26日

Hi Oluwatomisin,

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that Amy provided you with such excellent service and that your order for the Aphrodite gold bow stiletto heels was a success.

It's fantastic to know that the shoes arrived right on time for your friend's birthday surprise—timely delivery is something we always strive for. We're equally delighted to hear that your friend loves the shoes!

Thank you for choosing us, and we look forward to serving you again soon!

Amy x

Public Desire からの回答

2025年5月22日

Hi Louise,

Thank you for your feedback! We're thrilled to hear that Marie was able to assist you effectively with your ordering issue. Providing exceptional service is our priority, and it’s wonderful to know that you had a positive experience.

If you have any more questions or need further assistance, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you again in the future! Thank you for choosing us.

Sam x