Equity release always a good service but sometimes a bit slow but very polite and helpful, better now I am registered online Shane was a delight today so refreshing after an awful week with other... もっと見る
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Too many letters before the money came through. Also - why oh why did everything come in duplicate, thus wasting paper which I imagine was not recycled? Do you not consider the planet and the waste?... もっと見る
企業が回答しました
Pure retirement are an excellent provider for later life schemes enabling you to stay in your home and enjoy Your life without the extra cost of selling and upheaval of finding a new home. The... もっと見る
It's not always easy to choose the right company when you've made a large financial decision such as equity release. A year ago we decided upon Pure Retirement to assist in our arrangements. Sin... もっと見る
企業情報
当該企業による記述
Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.
連絡先
2200 Century Way,, LS15 8ZB, Leeds, 英国
- 0113 3660 599
- marketing@pureretirement.co.uk
- pureretirement.co.uk
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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The excellent overall service
The excellent overall service offered by your company including easy to complete forms and quick responses to questions and emails by your advisers.
It took about two weeks but we got…
It took about two weeks but we got there in the end.
went through quickly and smoothly
I found the communication second to…
I found the communication second to none I was kept up to date all along the process
Great and careful explanations I’ve been very grateful for the 100% service
Pure (honest) and clear
Pure made everything straight forward with clear steps in regards to the process.
The staff were very friendly and helpful and answered all my queries quickly so we were able to proceed.
Professional approach.
Professional approach by all staff we were in contact with. Friendly approach in telephone conversations and documents are easy to complete.
Speed of service is very good.
The decisions were quick
The decisions were quick, the only thing i would say, they need look at more comparisons when it comes to the valuation of your property. I feel the serveyer was quite negative about our bungalow. The. Money came through on the date they said.
Pure retirement have helpme to have…
Pure retirement have helpme to have the life everyone who retire should have not to worry in later life enjoy life after working for 40 or50 years thankfult9 th8s company
The whole process has been seamless
The whole process has been seamless, quick and very efficient.
Pure are always immediately responsive…
Pure are always immediately responsive and make things easy to manage and simple to administrate.
Cash release
Outstanding customer service as usual. I really cannot recommend Pure Retirement highly enough
Easy to follow process
The process of accessing some more of my drawdown was very straightforward. The form are easy to understand and the whole process was quick and easy.
Straightforward but expensive!
The process of the application, now submitted by a third party was slow at times However, overall it was hassle free and straightforward. The cost of third party advice was surprising considering the commission paid by Pure Retirement, to the third party. Having previously applied via a national building society, we prefer the old process. However, risk management and woke has now overtaken common sense.
Drawdown facility is very antiquated and slow.
The procedure to release funds from the agreed drawdown facility is very antiquated and slow. The customer service is not great at all, so make sure that you make any request for funds well in advance to avoid getting caught out. Three weeks minimum is required, which is totally unacceptable in the 21st century.

Pure Retirement Ltd からの回答
Good staff
Good staff, helpful and pleasant to deal with. Had the atmosphere of a small intimate company.
Good contact,easy forms,first class.
Helping through life
The paperwork is straightforward and subject to some slight delays from the postal service but what always struck as very good was the efficiency and pleasantness
of the staff on the phone.
It always felt like you were dealing with an old friend.
All actions were processed successfully…
All actions were processed successfully and objectives met
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