Coleen was very professional, courteous and assisted me in getting the collection of the franking machine arranged. The process was very straight forward and Coleen replied to my emails very promptly.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Coleen was very professional, courteous and assisted me in getting the collection of the franking machine arranged. The process was very straight forward and Coleen replied to my emails very promptly.... もっと見る
企業が回答しました
member of staff I spoke too, as always was friendly and helpful would be 5 star if asking just about staff, wait time on phone is the loss of a star
企業が回答しました
We had an issue with our Franking Machine which we couldn't resolve. I contacted Quadient (our supplier) and from sending that first email to getting a personal email from Coleen with instructions on... もっと見る
企業が回答しました
Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... もっと見る
企業が回答しました
当該企業による記述
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
当該企業による記述

3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Having a named person (Diane Metcalf) to contact makes a difference to great customer service. She has been amazing answering any questions or issues that have arisen and they have been resolved promptly

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Our trusted partner for mailing our clients!
Quadient makes it simple for us to communicate with our customers in a meaningful, compliant way and we know that when we ask, Quadient delivers.
Our Account Manager, Natasha, couldn't do more to support us - as we've streamlined our operations, she's moved our Quadient solutions in step to give us a simpler, more efficient process and we couldn't be happier. Highly recommended!

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Had a problem setting up My Quadient for a long time. I contacted Quadient and Ruby-Rose had this sorted for me in minutes. many thanks.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Excellent help especially from Diane Medcalf and Sarah Down
Very professional and helpful

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Exceptional customer service from Gemma Standing. Arranging rental and supply of envelopes very easy to set up with Quadient UK.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Paul is always happy to help and keeps me updated if he is unable to resolve my query straight away.
Great customer service from Paul Bassett!

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Our account manager Louise Everett is one of the best account manager's i have ever dealt with. She is so quick to respond and is always available.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Diane Medcalf always goes above and beyond with such quick replies, as a company we really appreciate all her hard work.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Kelly Wohlman was very helpful through the whole process

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Kelly has been great throughout the whole process:
Sending relevant literature in regards to a suitable alternative to our end of life machine; and our business requirements.
Answering questions in a timely manner and trouble shooting any problems, regardless of which team or department it related to both before and since installation.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Fast and efficient ordering and delivery times, customer service always helpful.
Stuart Lythell is my go to person, always at the other end of a phone call or email if i have any queries and is very helpful and friendly.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Our contact at Quadient (Gemma Standing) is very friendly and approachable about any questions we have. The process was really easy because of her help, and the delivery of our order came through really quickly!

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
So much improved after the new website was launched.
I had a few initial issues but Hayley was more than helpful and guided me through the issues I was having.
A credit to her company.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Always a positive and friendly experience when replenishing our stock. Gemma Standing has been our main contact for several years with stock ordering, and she’s consistently proactive in letting us know when items need topping up. She supports the process end to end, making sure we get exactly what we need, when we need it. Thank you.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Extremely helpful staff members, particularly Louise Everett who has gone out of her way to ensure we receive the best possible service even on her days off

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Quadient are very responsive to emails which is very useful during queries.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
We have used this company for over 10 years to supply our folder with envelopes and paper, they also service the machine.
Always excellent service and very helpful, Shout out to Stuart Lythell who is one of the sales reps that gives excellent service

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
I found them always helpful whenever I needed any assistance. A special mention for Diane Medcalf. She is the best and always assists me promptly, and helps me resolve the queries.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
I have to regularly order envelopes for our folder inserter and ink for our franking machine. Gemma is always fantastic and very efficient and I have my deliveries within a few days. She checks in every now and then to see if I need stock

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
Always great when dealing with Quadient, there customer service is second to none. The support from Gemma Standing is outstanding, I'm completely impressed with her professionalism & customer service.
Highly recommended.

Quadient UK Limited (Formerly Neopost UK Ltd) からの回答
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