Coleen was very professional, courteous and assisted me in getting the collection of the franking machine arranged. The process was very straight forward and Coleen replied to my emails very promptly.... ãã£ãšèŠã
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member of staff I spoke too, as always was friendly and helpful would be 5 star if asking just about staff, wait time on phone is the loss of a star
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We had an issue with our Franking Machine which we couldn't resolve. I contacted Quadient (our supplier) and from sending that first email to getting a personal email from Coleen with instructions on... ãã£ãšèŠã
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Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... ãã£ãšèŠã
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Quadient UK Limited (Formerly Neopost UK Ltd) ã«ã€ããŠ
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Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
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- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- ⢠Cost Savings ⢠Productivity ⢠Process Management ⢠Effective Communications
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3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, è±åœ
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
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Always a Great Service
Always a great service from the Quadient team and Gemma Standing our account manager in particular. Nothing is ever too much trouble for Gemma and she always goes above and beyond to accommodate anything you need and to resolve any problems or queries we might have.
2026幎3æ27æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for taking the time to leave this review! We will be sure to share your comments with Gemma and the team.
Kind regards
Customer Care Team
Diane and Sarah are amazing what theyâŠ
Diane and Sarah are amazing what they do, they are always very helpful
Diane and Sarah both go the extra mile, thank you ladies
Its much appreciated ***** 5 Star Rating from us
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your 5* review! We are thrilled to hear that Diane and Sarah have been so helpful! We'll be sure to pass on your kind words. Thank you for taking the time to share your feedback with us.
Kind regards
Customer Care Team
I recently had an excellent experienceâŠ
I recently had an excellent experience and felt compelled to share my feedback. From start to finish, everything was handled professionally and efficiently. The process was smooth, communication was clear, and any questions I had were answered promptly.
What stood out most was the level of customer service â Lisa was friendly, responsive, patient and genuinely helpful.
Overall, Iâm very satisfied and would not hesitate to recommend this service to others.
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for taking the time to share your positive experience! Itâs truly wonderful to hear that everything was handled professionally and efficiently, and that the process was smooth and clear. Exceptional customer service is always a standout feature, and itâs great to know that Lisa went above and beyond to provide friendly, responsive, and patient support. Thank you again for sharing your thoughts!
Kind regards
Customer Care Team
Excellent, Secure Self Seal Envelopes
I order envelopes on a regular basis, the paper is quite thick and not transparent at all, the peal and seal strip is very strong, perfect for confidential documents.
I have used this company many times and their customer service is brilliant, Stuart Lythell (Manager) ensures delivery in a timely manner, also in contact throughout the process.
2026幎3æ25æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you for your fantastic review. Weâre delighted to hear that youâre happy with the quality of our envelopes . Itâs wonderful to know that youâve had consistently great experiences when ordering from us. We really appreciate your kind words about our customer service and will be sure to pass your kind comments onto Stuart. Thank you for your continued trust and we look forward to supporting you again soon!
Kind regards
Customer Care Team
Stuart Lythell has been very helpfulâŠ
Stuart Lythell has been very helpful with orders and always try's to assist us with cost savings or stock items
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for leaving a 5* review! It's great to hear that Stuart has been so helpful. Thank you for taking the time to share this feedback with us!
Kind regards
Customer Care Team
Great service
I just wanted to give a special mention and thank you so much Diane Medcalf for all your help and support.. I deal with Diane via email mostly and her service is second to none.. she is always on hand to help with any queries I have when customers chase for answers.. i always receive a quick prompt response to any questions asked. Very professional.
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for taking the time to leave this review!
Weâre delighted to hear that Diane has been such a great support to you. We truly appreciate your kind words and will make sure Diane receives this feedback.
Kind regards
Customer Care Team
Thanks Stuart
I want to thank Stuart Lythell for providing top quality service to us. He's always on hand whenever we require anything, and even reaches out to check in on us and see if there's anything we need.
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your review! Weâre delighted to hear that Stuart has consistently provided topâquality service and is always on hand whenever you need support. We truly appreciate you taking the time to share your experience and will be sure to pass your comments onto Stuart!
Kind regards
Customer Care Team
Great customer service as always
Great customer service as always.
Our point of contact is Gemma Standing who is always quick respond to queries raised and information requested. Gemma is a pleasure to deal with and we are grateful for the continued support and service received.
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your 5* review! It's great to hear that Gemma provides such quick and helpful responses to your queries and information requests. We will make sure your comments are passed on to Gemma and really appreciate you taking the time to share your experience.
Kind regards
Customer Care Team
Stuart Lythell on the Envelopes DepartâŠ
Stuart Lythell on the Envelopes Depart at Quadient is very professional, polite and attentive employee, in my experience. He cannot do enough for you and is a real credit to his organisation. Can't recommend Quadient and Stuart services enough.
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your wonderful 5* review. Weâre delighted to hear that Stuart has provided such professional, polite, and attentive support. It means a great deal to us to know heâs made such a positive impact and is seen as a credit to our organisation.
Kind regards
Customer Care Team
Outstanding Service
Weâve been using Quadient for our envelope printing, and they have been absolutely fantastic. Their pricing is highly competitive, and the turnaround times are consistently impressive even on tight deadlines. A special shoutout to Gemma, who has been my main point of contact. Sheâs professional, responsive, and makes the entire process seamless. Highly recommended for anyone looking for reliable print solutions!
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your 5* review! It's great to hear that your experience has been consistently excellent with competitive pricing and quick turnarounds! A special thank you for recognising Gemma, we will be sure to share your kind words with her.
Kind regards
Customer Care Team
I Deal with Gemma Standing
I Deal with Gemma Standing, for quotes and ordering of envelopes and solutions, I get a quick respose
2026幎2æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your 5* review! Weâre really pleased to hear that you receive quick and helpful support from Gemma when requesting quotes or placing orders for envelopes and solutions. Your feedback means a lot to us, and weâre grateful you took the time to share your experience.
Kind regards
Customer Care Team
Excellent service
Excellent service, first rate
very helpful
Gemma Standing especially when ordering and any queries regarding orders deliveries etc,
2026幎3æ26æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for your 5* review! Weâre delighted to hear you received firstârate service and found the team helpful. Itâs especially great to hear that Gemma was able to support you with your orders and any queries. We will be sure to pass on your kind feedback and really appreciate you taking the time to share your experience with us!
Kind regards
Customer Care Team
Supplied all information requested.
Ruby was very helpful, and informative for all the information i needed.
2026幎3æ23æ¥
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
I had some minor issues that neededâŠ
I had some minor issues that needed resolving and had called and emailed Neopost (Still prefer that name to "Quadient") many times over the last month with no luck. So many messages were left for people to call me, but of course nobody ever did.
I eventually spoke with Hayley Napier who seems to be the only person in the company that could and would actually help with my issues. They need more Hayley's in the company to replace the rest of the unhelpful 'customer service' assistants and so-called 'business managers'.
2026幎3æ19æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your 5* review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Great Service!
Laura in finance was fantastic and provided great service in separating our existing accounts after a company split.
Thank you very much for all your help!
2026幎3æ18æ¥
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Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you so much for taking the time to leave this fantastic 5âstar review!
Weâre delighted to hear that Laura was able to support you and will be sure to pass your feedback onto to her.
Kind regards
Customer Care Team
Darcy was really patient and helpful
2026幎3æ11æ¥
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Very helpful
John was extremely helpful and explained how to resolve our issue straight away
2026幎3æ11æ¥
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Did not like the fact I had to set upâŠ
Did not like the fact I had to set up the machine. For someone to come out and set up, I was quoted £200. + VAT
2026幎3æ3æ¥
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you for taking the time to share your feedback. Weâre sorry to hear you were unhappy with the setup process for your machine.
Our machines are designed as self-install models, with the option to access online installs guides or call us for telephone support.
However, we understand that some customers may prefer professional assistance, which is why we offer an optional installation service by one of our trained engineers. This service is chargeable to cover the engineer's time, expertise, and travel costs.
We truly appreciate your comments and will use them to continue improving our services. If thereâs anything we can do to help or if you need further assistance, please donât hesitate to get in touch with us directly.
Kind Regards
Customer Care Team
Very helpful on the phone sorting outâŠ
Very helpful on the phone sorting out my issue but someone from Quadrient was meant to have contacrted me a few weeks ago and hadn't
2026幎3æ5æ¥
Quadient UK Limited (Formerly Neopost UK Ltd) ããã®åç
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
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