Say "Orders shipped to the UK from their Irish facility do not incur import tax for the customer, as they have a UK-based entity" So tell me why did I get messages off DPD Ireland telling me I had... もっと見る
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This company has consistently provided useful clearly expressed information to help me with gardening decisions.There veg beds are exactly as described and 100% fit for purpose.The blog is timely and... もっと見る
Very Informative. I will print off these recommendations as more concise and informative than most of my gardening books Thinking of starting my onion sets in damp egg trays with small amount of com... もっと見る
A little slow to deliver, but an excellent product at a good price - I couldn't source the parts cheaper. I'm sure people who said they struggled to put up the raised beds or weren't sent screws must... もっと見る
企業が回答しました
企業情報
当該企業による記述
Quickcrop is all about making vegetable growing easy and accessible whether you live in the countryside or the city, whether you want to grow a pot of salad leaves or want to feed your whole family. Have a look at the video opposite to see our garden and learn a little more about our business. We can show you how to grow the most delicious food with the minimum of effort and enjoy all the great benefits your own fresh food brings.
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3.4
まあまあ
4579件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
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great product if quite expensive
great product if quite expensive
delivery could have been a little quicker
2022年5月4日
Quickcrop からの回答
Hi Hugh,
Sorry to hear that you believe the product is expensive, but at least you made good use of your coupon!
Thank you for the feedback. 😊
Richard
Quickcrop
Quickcrop からの回答
That's so good to hear that our third party couriers are so courteous and helpful, Rachel! Thanks for the great product review! 😊
Richard
Quickcrop
Really good raised beds and great videos too
After doing some online checking I bought 3 large raised beds from Quickcrop - they seemed to be the best value and I am very pleased with them. I had a couple of questions which were answered quickly and as a new gardener I absolutely love the Quickcrop video tutorials on YouTube.
2022年5月3日
Quickcrop からの回答
Thank you very much for this review, Christine!
May I ask what we could have done to make this a 5 star experience, as it seems like we ticked all of your boxes? If you have a moment, please let me know at support@quickcrop.com.
Thanks again!
Richard
Quickcrop
Quickcrop からの回答
Great! Thank you for saying so, Nettle!
Richard
Quickcrop
Quickcrop からの回答
Thank you very much for this, Hannah!
May I ask what we could have done to make this a 5 star experience? If you have a moment, please let me know at support@quickcrop.com.
Thanks again!
Richard
Quickcrop
Efficient and good quality
Quick, efficient ordering and delivery. Raised bed 'hoop holders' work well.
2022年5月1日
Quickcrop からの回答
That all sounds like great stuff, Rob! Thank you for the fab review and we wish you a bountiful harvest! 🌱
Richard
Quickcrop
Generally pleased with raised bed…
Generally pleased with raised bed timber quality but the screws included were inadequate. Much too short to attach the boards to the corners - had to purchase deck screws separately.
2022年5月1日
Quickcrop からの回答
Hi David,
My apologies that you received inadequate screws for your order, but we didn't know that this has occured as have not received any correspondence from this email address alerting us to this issue. You may have been sent the wrong size screws, so we would be very grateful if you could send us an email of the full details of the issue surrounding your order so that we can assist further.
Please kindly allow us the opportunity to help you with your issue before rating us so low, as this really hurts small businesses like our own in these challenging times.
I hope to hear from you soon.
Richard
Quickcrop
Very difficult to put together
Very difficult to put together. Should be only 3 sizes boards for height, width and length. But the boards sizes are all slightly different. So the end result has small gaps in places.
2022年4月29日
Quickcrop からの回答
Hi Xiaojie,
My apologies that to hear that you had some issue building our raised beds. We never have negative feedback on this product so we're concerned that you may have put this together incorrectly as we pride ourselves on how easy it is to assemble our rasied beds. We have not received any correspondence from this email address alerting us to this issue, so we would be very grateful if you could send us an email of the full details of the issue surrounding your bed so that we can assist.
Please kindly allow us the opportunity to help you with your issues before rating us so low, as this really hurts small businesses like our own in these challenging times.
I hope to hear from you soon.
Richard
Quickcrop
Quickcrop からの回答
Well that's fabulous to hear, Shirley! We pride ourselves on quick service and high quality products, so thanks for sharing! 😻
Richard
Quickcrop
Quickcrop からの回答
Thank you for saying so, Jill! We're delighted to have been able to offer you a speedy, quality service. 📦⚡🤩
Richard
Quickcrop
Top Quality Raised Bed Kit
A brilliant raised bed kit arrived very promptly. Very good quality wood and simple instructions. Very impressed. Also the delivery driver was extremely helpful. Top marks.
2022年4月29日
Quickcrop からの回答
Hi June,
That's so good to hear that our third party couriers are so courteous and helpful, Patrick! Thanks for the great review! 😊
Richard
Quickcrop
Quickcrop からの回答
Thank you very much for this, Sarah!
May I ask what we could have done to make this a 5 star experience? If you have a moment, please let me know at support@quickcrop.com.
Thanks again!
Richard
Quickcrop
I ordered Mypex weed control membrane…
I ordered Mypex weed control membrane that I have bought from Quickcrop previously and was excellent. However this time I received an alternative product Oppotex, I was not consulted on this change. So dissatisfied with the customer service and the product substitution will certainly think twice about ordering from Quickcrop in future.
2022年4月27日
Quickcrop からの回答
Hi Bill,
My apologies that you received an alternative product to what was on your original order, but we didn't know that this has occured as have not received any correspondence from this email address alerting us to this issue. This could have been a stock issue or a picking error, so we would be very grateful if you could send us an email of the full details of the issue surrounding your order so that we can assist further.
Please kindly allow us the opportunity to help you with your issue before rating us so low, as this really hurts small businesses like our own in these challenging times.
I hope to hear from you soon.
Richard
Quickcrop
Quickcrop should not try selling live plants
I just took delivery of a large shipment of hothouse and vegetable plants and herbs from Quickcrop. Ordered on 27 February, so took 2 months. It took a lot longer than the website suggested, but I can forgive that. The big problem is that 70% of the plants are damaged beyond use.
The plants were placed on their side in large cardboard boxes with a bit of straw thrown around them. They were then sent by DHL across the country, no doubt moving from truck to warehouse to van.
The results are predictably disastrous. The boxes contain a jumble of badly damaged plants, soil and straw. It is laughable.
What I cant understand is how Quickcrop ever thought this might work as a mode of delivering plants, let alone delicate tomatoes and peppers etc.
Quickcrop do a fantastic job at marketing. But this isnt the first time they have screwed up in service for me. I dearly wish they would think a little less about marketing and a bit more about operational basics: how do I deliver plants alive to customers who have bought them within a reasonable timeframe.
I had a similar problem with them last year, when a smaller proportion of the plants delivered were damaged. But at least back then they tried to use a specialised plant carrying box. More fool me for trying them again.
If your experience will be anything like mine, you are wasting your time and money buying plants from Quickcrop.
2022年4月27日
自発的なレビュー
Quickcrop からの回答
Hello Dublinshopper,
We've recently improved the delivery quality experience by using recycled, shredded cardboard as effective padding, have printed 'This Way Up' signs on our boxes and have created internal cardboard frames for live produce.
That said, we are unfortunately at the behest of third party couriers and their drivers, and although they're great 95% of the time, they can on the rare occasion be a force unto themselves and unfortunately we have limited control over this. I am glad you are happy with our service however - we do take pride in the quality of products we have to offer.
We requested more information from you so that we can better support you with your order, so please kindly get in touch with us at support@quickcrop.com so that we can turn this experience around for you.
Thank you!
Richard
Quickcrop
Another raised bed
Another raised bed delivered, first one in 2020. Very happy with both. Easy to put together. Long delivery time in 2020, not surprisingly, but very quick delivery this time.
2022年4月26日
Quickcrop からの回答
Well that's fabulous to hear, Mrs Chillcott! We pride ourselves on quick service and high quality products, so thanks for sharing! 😻
Richard
Quickcrop
Three allotment planters.
The allotment planters, two 6 ft x 4 ft x 9 ins and one, 6 ft x 4 ft x 14 ins took a week to arrive.
On the day of delivery I was kept informed by e mail as to the progress of delivery, and the driver was very helpful, placing the packages where I anted them.When I offered help to carry them ,he was happy to carry them himself.
Watching the tutorial on the Quickcrop web site, I had an idea what to do to make them. The instructions are self explanatory.
A power drill makes the assembly very easy. Two people are needed to help in manoeuvring the beds into place.
Once one is made, it takes ten minutes maximum to make the next, with a three year old helping!!
Very satisfied, potatoes, shallots, onions, beetroot and lettuce already planted.
Very happy with the service, thankyou.
2022年4月26日
Quickcrop からの回答
Wowoweewah! That's a super duper review which ticks everything we aspire towards, so we're absolutely delighted to hear this - thank you so, so much Robert! 🎆🏅🍾
Richard
Quickcrop
Quickcrop からの回答
Thank you for saying so, Catherine! We're delighted to have been able to offer you a speedy, quality service. 📦⚡🤩
Richard
Quickcrop
Not so sure I would order again...
Having watched the video about polytunnels - which was great I ordered the screws and washers.
Took 3 weeks to finally get my delivery - but Niall was prompt in responding to my emails and at sending this out on two occasions when I raised that the issue that I had not received my order.
However when I finally got my order it is not the product I had seen in the video - which is old and not up to date and even though the web describes the product, not being super technically I thought I was getting what I saw on the video.
Needless to say no returns and 3 weeks chasing to get the product, I could have just used screws at a fraction of the cost.
Postage costs are also extremely high.
You tube video's are great and super helpful.
2022年4月26日
Quickcrop からの回答
Hi Joanne,
Thank you for your feedback.
Our videos are there to use as a 'how to' tool - unfortunately we can't update each and every video we have each time a product changes slightly as we do not have the capacity to do so being the small business that we are. That said, each product page is clearly updated when changes do occur in the 'Features' area highlighted in bold - I would say a higher level of technical literacy would be needed to play the video rather than to scroll down the first page to find this information! 😊
Our postage is also at a very competitive rate and something we are proud to still be able to offer with the cost of business going up as well as the cost of living.
I am sorry to hear about the delays surrounding you order and that this has essentially caused you to rate us so low - we hope that the interaction you had with Niall was sufficiently responsive and we appreciate your patience in these challenging times.
Thanks again!
Richard
Quickcrop
Very pleased,delivery within the time…
Very pleased,delivery within the time alloted happy with the quality of the product looking forward to using it.
2022年4月25日
Quickcrop からの回答
Well that's fabulous to hear, Les! We pride ourselves on quick service and high quality products, so thanks for sharing! 😻
Richard
Quickcrop
Excellent customer service
Excellent customer service. Good product.. Would use again and thoroughly recommend
2022年4月25日
Quickcrop からの回答
Thanks for the recommendation, Rowena - it's good to know that we have a Quickcrop disciple out there! 🙏
Richard
Quickcrop
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