Great for streamlined investing Being new to investing I just wanted to pick a fund and leave my investments ticking in the background and the Quilter managed funds were pretty perfect for that. The... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very attentive and helpful staff on the email. Quilter has an excellent platform also. I look forward to investing in the long term with Quilter.
企業が回答しました
I emailed just as they were closing on Friday but still received an immediate response. When the issue remained other solutions were suggested which worked The very helpful Joy stayed for over an... もっと見る
企業が回答しました
I hadn't logged in for a couple of months so maybe that's why it asked for my password (to give them an excuse) I tried a couple of different passwords (each time having to tick those stupid pictures... もっと見る
企業が回答しました
企業情報
当該企業による記述
Quilter Invest makes investing more accessible, giving you one simple platform to save and invest in a way that works for you. Choose from a wide range of investments, including UK, EU and US shares, ready-made funds, and tax efficient accounts such as Stocks & Shares ISAs, Junior ISAs, SIPPs and General Investment Accounts, all in one place. Prefer a straightforward option? Our MyGoals funds offer a choice of risk levels, so you can select an investment approach that matches how much risk you’re comfortable taking. You stay in control, with flexible tools that make it easier to invest regularly, manage your money, and build a portfolio over time. Investing involves risk. The value of your investments can fall as well as rise, and you may get back less than you invest. Quilter Invest does not provide investment advice. Tax treatment depends on individual circumstances and may change. Charges Apply.
連絡先
4.3
優良
511件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Huge fees
They are stealing the people.
1£ monthly fee plus other fees. And they don't even inform their customers. Because I didn't have enough available cash they started to sell from my assets in order to take the fee.
I definitely don't recommend.
2022年10月23日
自発的なレビュー
Quilterinvest からの回答
Hi Andriana,
We're disappointed to hear that you feel this way.
Our standard account fees are clearly stated on the account selection screen, within the Fees and Charges section of the app, within our terms and conditions, and on our website's pricing page (found here for reference: https://www.wombatinvest.com/pricing). The £1 account fee and 0.10% platform fee allow us to bring great features to the accounts, such as ETFs, round ups and auto-investments.
We still offer one of the cheapest ISAs on the market at the moment, despite the fees associated with our standard accounts.
We do provide an Instant GIA account with no account or platform fees which may be more to your liking however, this account type only provides access to individual US shares at this moment and each trade is subject to a 0.65% FX fee.
Our Customer Service team would be more than happy to discuss this with you in further detail. If you are interested in this, please do reach out to us on support@wombatinvest.com.
Kind regards,
Wombat Team
Good customer service
Good customer service from Andrea.
Very helpful and kept me up to date.
2022年10月20日
自発的なレビュー
Quilterinvest からの回答
Hi William,
Thank you for the wonderful review of our Customer Service Agent, Andrea. We are so happy to hear you had such a positive experiences working with her. Your kind words have been passed along.
If there is anything else that we can do to help you with Wombat, please do not hesitate to get in contact with us on support@wombatinvest.com.
All the best,
Wombat Team
Too slow for a modern app. From the transferring of funds to email response times
I have emailed wombat twice but received no response. One each to both the 'support' and 'info' email addresses given at various points in the app. I'm trying to close my account but I have heard nothing. I also wasn't able to bank transfer from my bank to start investing at all. It just lingered in 'pending' and was then returned a few days later. I hope I am not charged my fee for something I cannot use and they have been too slow to close.
Edit after response: issues now resolved and within a day, so that is great - long may that customer service continue!
I would point out that although, yes you did reply within 17 minutes, it was within 17 minutes of a chase email sent after emailing 6 days ago.
2022年10月17日
Quilterinvest からの回答
Hi Lee,
Our Customer Service team have replied to all of your emails within 17 minutes; your original email was responded to at 09:24 on 11th October, 6 minutes after our team received it. These responses have provided information around your request to closing your account and your problems making a bank transfer. Please do check your junk mail as sometimes email responses can end up in there.
We would be happy to answer any other questions you may have or provide further assistance via our support email address, support@wombatinvest.com.
Kind regards,
Wombat Team
Good so far
Updated Nov 2024.
My original review was for Wombat Investments not NuWealth which I have since left.
Received my £20 sign up offer within one working day, have investments in Normal and Instant account types, both have pros and cons but this is clearly explained if you actually read the guides they publish.
I have a spread some investment across funds and stocks in General account type for a low monthly fee. No problems so far. (£250).
I also have some stocks in Instant account type which has more stocks to pick from, transactions are quick once market opens. Also no problems (£1,175).
App is easy to use and works, it does need to be more refined but I have fed this back, customer service are fast to reply with knowledgeable information.
If any of the above or withdrawing becomes an issue, I will update my review.
2022年10月15日
自発的なレビュー
Quilterinvest からの回答
Hi Andrew, thank you for taking the time to leave us such a detailed 5 star review; we are delighted that you are enjoying our app. If you have any questions or ever need assistance please do not hesitate to reach out to us at: support@wombatinvest.com.
Best of luck with your investments!
Wombat Team.
Referred a friend to receive my £10…
Referred a friend to receive my £10 reward and didn't receive it. He didn't receive his £20 sign up reward either.
2022年10月7日
Quilterinvest からの回答
Hi Joe, could you please email us at support@wombatinvest.com so we can look into this for you? I can see that you have had one successful referral as you received a £10 referral reward on 16.10.22. We look forward to hearing from you.
Best wishes,
Wombat Team.
Quilterinvest からの回答
Hi John, thank you for taking the time to leave us a 5 star review, we are delighted that you have decided to join the Wombat mob! If you have the time to share more of your feedback on what makes us worthy of 5 stars, we would love to hear what you have to say? You can contact us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team.
Great app easy to use
Great app easy to use. I Love that the app makes investing simple and easy. Customer Support team are friendly helpful and responded to my query very quickly.
2022年10月3日
自発的なレビュー
Quilterinvest からの回答
Hi Telisha,
Thank you so much for taking the time to leave us such a lovely and detailed review. We are delighted that you are enjoying our app and that we were able to be of assistance. If you would like to spread the good news about Wombat with your friends and family you can earn up to £500 with our referral program. If you have any questions please do not hesitate to reach out and contact us at support@wombatinvest.com.
Kind regards,
Wombat Team.
brill services
2022年9月22日
Quilterinvest からの回答
Hi George, that is fantastic to hear, this makes us so happy! :) If you have time we would love to hear more of your feedback? You can contact us at support@wombatinvest.com.
Best wishes,
Wombat Team.
Easy to use and easy to follow
Easy to use and easy to follow. Makes investing affordable and a lot less complicated.
2022年9月12日
Quilterinvest からの回答
Hi Stephen, thanks so much for leaving us a 5 stare review :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
Great app really happy.
2022年9月8日
Quilterinvest からの回答
Hi Tomasz, thank you for leaving us a 5 star review! :) We really appreciate our customer's feedback; if you have time we would love to hear exactly what it is that makes our app great? You can reach us at support@wombatinvest.com.
Best wishes,
Wombat Team.
Invested £100 so far just as a feeler…
Invested £100 so far just as a feeler into these apps. Split the £100 into 4 investments randomly. All 4 appear to have lost money. So doesn't at this time seem a good investment app. Add in a charge and its a lose lose. So I think wombat needs to up its investment game. Sorry but its my honest opinion
2022年9月5日
自発的なレビュー
Quilterinvest からの回答
Hi Nigel. At Wombat, we only provide access to the stock market. We cannot control or predict stock performance.
At any time, you can google the name of your investment, e.g. Tesla, and search "why is Tesla down", or even "why is the market down" if none of your investments are doing well, and you will be able to find a variety of resources explaining the current decline of the market or stock, which is affecting everyone, regardless of the platform they use. The stock market is all about ups and downs, sometimes there are up periods, sometimes there are down periods. Unfortunately, we have no control over this, and just provide access to the market. Our fees consist of a £1 Wombat fee that's charged and billed monthly and a 0.10% platform fee that's charged annually but billed monthly, if you compare these with the fees for other platforms you will see that we charge some of the lowest fees of any investment platform.
I hope that has helped to clear up any misconceptions.
If you would like to discuss this further please contact us at support@wombatinvest.com.
Kind regards,
Wombat Team.
Quilterinvest からの回答
Hi John, thank you so much for taking the time to leave us a 5 star review, we are delighted that you are enjoying your Wombat experience so far. If you ever need assistance please do not hesitate to reach out to us at support@wombatinvest.com.
Kind regards,
Wombat Team
Great ux, low charges and easy to set up
Great ux, helpful guides for beginner investors, low charging structure and easy to register.
2022年9月1日
Quilterinvest からの回答
Sanjay, thank you so much for leaving us such a lovely detailed review; we really appreciate the feedback. Have you heard about our refer a friend program? You can earn up to £500 by sharing your unique referral link with your friends and family. They get £20 for joining up and you get a £10 referral reward for sharing the good news about Wombat.
If you ever need assistance please do not hesitate to reach out to us at support@wombatinvest.com.
Best wishes,
Wombat Team.
Dont trust them
Theyre absolutely bs, they tell you they'll give you £20 for joining, but you're completely unable to draw it out, even after using it in investments and then selling them after, theyre a complete scam...
2022年9月2日
Quilterinvest からの回答
Hi Jason. I can assure you we are not a scam; as explained in our previous email the funds in your account are from a promotional bonus. As per our terms and conditions, promotional bonuses are required to remain in the account they were credited to for a minimum of 90 days. This is why you are unable to withdraw the funds yet. If you would like to discuss this further please contact us at support@wombatinvest.com
Best wishes,
Wombat Team.
Easy to use app
Easy to use app, really quick to set up and gives you the immediate buzz of investing in shares.
2022年8月31日
Quilterinvest からの回答
Hi Edward, thank you for taking the time to leave us such a wonderful review; we are delighted that you are enjoying our app so far. If you ever need support with your account you can reach us at support@wombatinvest.com.
Best wishes,
Wombat Team.
Very good app
2022年8月20日
Quilterinvest からの回答
Hi Ciprian, thank you so much for taking the time to leave us a review. If you have a moment we would love to hear your feedback about what makes our app great? You can reach us at support@wombatinvest.com
Best wishes,
Wombat Team.
Quilterinvest からの回答
Hi Terry, thank you so much for leaving us such a lovely 5 star review; we really appreciate our customer's feedback. Wishing you the very best of luck with your investments.
Kind regards,
Wombat Team
Quilterinvest からの回答
Hi Charisse, your welcome bonus of £20 was added to your account on 18.08.22, as per our terms and conditions, promotional bonuses are required to have been invested and remain in the account they were credited to for a minimum of 90 days before they are eligible for withdrawal. If you have any questions please do not hesitate to reach out to us at support@wombatinvest.com.
Best wishes,
Wombat Team
Great customer support
Gave me referral bonus despite friend messing it up somehow lol. Andrea from support was very helpful. Overall very good app, good design and easy to use.
2022年8月24日
自発的なレビュー
Quilterinvest からの回答
Hi Tom. Thank you for such a lovely review; it was my pleasure to be of assistance. We are delighted that you are enjoying your Wombat experience so far and we wish you the very best of luck with your investments!
Wombat Team.
This is ab easy app to use for beginners
2022年8月23日
Quilterinvest からの回答
Hi Michelle, we are delighted that you think our app is worthy of 5 stars; we do too! :) Wishing you the very best of luck with your investments! If you ever need assistance please do not hesitate to reach out to us at support@wombatinvest.com.
Best wishes,
Wombat Team.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。