Radfords pie company レビュー 

Very poor. We placed our 3rd order with Radford Pies & had high hoped as per our previous experience. However after 3 weeks of waiting, the pies arrived in a plain box which didn't say what was in it, or that it needed to be placed in the fridge. Luckily we were home so opened the box & it was disgusting. The box was hot inside & the pies were several days out of date & mouldly.
I emailed to say the situation & assumed the courier was to blame & waited on a reply. Nothing.
I have emailed twice since & not even a courtesy reply to me.
Honestly I am really disappointed as have recommended to several people who all have had different issues with them. £50+ out of pocket, I will be contacting my bank to move forward.
For what could of been an easy apology and replacement/refund has now meant yet another negative review for them!

Absolutely love these pies, full of filling, lovely pastry that's why its hard to have to write this. Its the third time I have ordered and of two of these orders I have received 1 pie less than I ordered and paid for. I have sent 3 emails so far and still no response. Last time I finally got a refund for the missing pie but not this time. Its so hard to be critical but they need to organise responses better as a lot of people on these reviews say the same thing. Radfords please improve here please its very frustrating. Thanks

Ordered some pies and after a week, they still hadn’t arrived. They finally came just under a month later out of the blue. In the time of waiting for the delivery, I sent three or four e-mails but had no response to any of them. I find this totally unacceptable, so Noel or sue, if you read this please do something to improve your customer service skills, it only takes a minute to send a quick reply. Reading reviews, I can see you’ve lost a huge amount of possible future sales with your lack of interaction and painfully slow deliveries, some people even not receiving their orders at all. The pies that I ordered were absolutely beautiful, probably the best that we have ever had, so in spite of the problems I’ve had I will be ordering again, just please try to send correspondence where due and get your deliveries in the four to five days time frame stated. Change delivery company if it’s going to mean many more positive than negative customer experiences.

I ordered 10 pies on the 31st may 2025 on the app as I have been using it for the last 6 orders the pies arrived in excellent condition within the time frame listed I would certainly recommend any one to use this Company

I have recent written a review, pies ordered 24 April 25 still waiting, why have an online service when they are unreachable.

It saddens me to write this review had no problems before ordering pies this time no correspondence to when delivery was taking place delivery then delivered 3 days later under the name NEWBIZ24 Water in bottom of box clearly left out not chilled Chicken Pies strange smell disappointment no response from email about complaints procedure. It looks like they are becoming too big for their boots customer service goes a long way clearly not with this business. Very unhappy customer,

Tasty pies, but the delivery was slower than expected.

I am writing this review to express my extreme disappointment and frustration with Bradford Pies. I placed an order nearly a month ago and have yet to receive it. Despite multiple attempts to contact them via email, I have not received a response.

The lack of communication and customer service from Bradford Pies is unacceptable. I understand that delays can happen, but the complete lack of response and updates is inexcusable.

I would strongly advise against ordering from Bradford Pies until they can improve their customer service and communication. It is incredibly frustrating to be left in the dark about the status of my order and to be ignored when seeking answers.

Overall, my experience with Bradford Pies has been incredibly disappointing and I would not recommend them to anyone looking for timely and reliable service.

Sincerely,
A dissatisfied customer

No communication, no accountability… missing items from order. Phone number on Google is disconnected. Don’t answer emails, don’t answer fb posts, buyer beware.
Meantime - posts on FB about extravagant holidays in Florida.

Ordered on behalf of my dad on the 7th April … heard absolutely nothing .. zero communication . Out of the blue almost three weeks later received an email from yodel about a package due for delivery . My dad waited in all day for a delivery , pies were delivered … however order was incomplete and despite trying to contact them via email and also resorting to messaging them via Facebook and Instagram I have still received no answers or explanations for the incorrect / incomplete order .. feel very disappointed and let down . It is now over a month since ordering and I feel I am out of options . I paid a substantial amount of money for goods which were missing from the order and seemingly the company cannot even be bothered to answer an email !

what went wrong i would love to know no contact no replys to email or facebook it says 4 days on the website currently having chemo so my head is all over the place i ordered the pie's as a treat i ended up phoning my bank to get my £46 back disapointed i didn't get to try the pies but oh well won't be trying again

Pre ordered the pies in advance, due to living in Grimsby, responded via text back straight away.
Went to Radfords pie shop with family on 12/04/205 like we always do when visiting family in Morecombe to collect the pie.. the x2 female staff where so helpful, welcoming and made us laugh and gave the kids sweets . The pies are that nice we even brought x1 each for breakfast.

WONDERFUL SERVICE 2nd to none I am a vegetarian and just ate my first cheese and onion pie FANTASTIC and very compact of filling PERFECT DELIVERY PACKING COULDN'T HAVE BEEN BETTER I WISH YOU ALL WELL ALWAYS ( and ignore the idiots ) I will be ordering again and spreading the good word 5* or should I say 1000* love and hugs Sally xxx

,l have recieved my pies now and look forward to tasting yum yum

Great pies I ordered steak and ale normally they are brilliant but the meat in these ones was very chewy ? I ordered some chicken pies for my daughter they were lovely I'm just disappointed about the ones I ordered

I ordered over £50 worth of pies on 16th Feb and 5 weeks later still no sign of them. Radfords don't reply to emails and don't seem to have a phone number. I messaged them on Facebook but no reply. I am now going to contact trading standards to put in a formal complaint about this rip-off company.

Absolute amazing Pies, we ordered the pack of 10 mixed pies, never had pies with so much filling in them and so tasty, proper home made. just ordered another 10…we love them :)

Placed my order on 16th Feb. Nothing from them a month later. They don't reply to emails. You can't ring them.

Will now contact my bank to get a refund from them. What a way to run a business!

Buyer beware, you won't receive your order.

Update:
Successfully recovered my money via my bank.

I orded a mixed box in beginning of January paid for it £44 but never got it I when contacted they said they couldn't finf order and to resend it idid that and have heard nothing since very disappointed 😕 and I never got my money back

Absolute con men 2 months paid still no pies won’t even respond to emails dirt bags in the public eye aswell thieves