Radiator World レビュー 

Radiator World からの回答

2026年6月29日

Dear Chris,

Thank you so much for your wonderful 5-star review.

We’re really pleased to hear that you’re happy with your order and that you found our website easy to use. It’s great to know everything arrived quickly and that the overall service met your expectations.

We truly appreciate your kind recommendation and your intention to shop with us again, that means a great deal to our team.

Thank you for choosing Radiator World and for taking the time to share your experience. We look forward to serving you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月29日

Dear Anthony,

Thank you for taking the time to leave such a wonderful review!

We’re delighted to hear that your experience, from ordering through to delivery, was smooth and efficient. It’s especially great to know that Sarah kept you well informed throughout the process — we’ll be sure to pass on your kind words to her.

We’re also pleased that your stainless steel towel radiator arrived securely packaged and in perfect condition, just as expected. Providing clear communication and careful delivery is something we place real importance on, so your feedback means a lot to us.

Thank you for your recommendation and for choosing Radiator World. We truly appreciate your support and look forward to serving you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月29日

Dear Valued Customer,

Thank you very much for your 5-star review.

We’re delighted to hear that your order arrived quickly and that the delivery process was friendly and straightforward. It’s also great to know that your item was well packaged and reached you in excellent condition.

We really appreciate you taking the time to share your experience and thank you for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月29日

Dear LD,

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you were pleased with the service from placing your order right through to receiving the radiator. It’s especially lovely to know that the radiator was purchased for your mum and that she loves it, feedback like that really makes our day.

We truly appreciate you taking the time to share your experience and thank you for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月29日

Dear Maya,

Thank you for your fantastic 5-star review!

We’re delighted to hear that you were pleased with the quick and prompt delivery of your order. Providing a fast and reliable service is something we take great pride in, so it’s wonderful to know we met your expectations.

We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

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2026年6月29日

Dear Daisymouse,

Thank you so much for your incredible 5-star review!

We’re absolutely delighted to hear from a returning customer and truly appreciate your continued trust in Radiator World. It’s wonderful to know that Sarah’s care, personal approach, and dedication made such a positive impression on your experience with us.

We’re sorry to hear that your new towel rail arrived with a few scratches, but we’re very pleased that the replacement could be arranged quickly and smoothly for you. We always aim to resolve any issues as efficiently as possible, and it’s fantastic to know Sarah was able to support you throughout.

Your kind words about Sarah mean so much, and we will make sure your lovely feedback is passed on to her, she will be absolutely thrilled. Team members like Sarah are a huge part of what makes our service special, and we’re so grateful you took the time to recognise her.

Thank you again for your continued support and for choosing Radiator World for both of your renovation projects. We hope you enjoy your beautiful new bathrooms for many years to come.

Kind regards,

Customer Experience Team

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2026年6月29日

Dear Mr Tudor,

Thank you very much for your wonderful 5-star review!

We’re so pleased to hear that you were happy with both the quality of your purchase and the value for money it offered. It’s also fantastic to know that your order reached you with our next-day delivery service.

Providing great products at competitive prices, alongside fast and reliable delivery, is exactly what we strive for, so your feedback is greatly appreciated.

Thank you for choosing Radiator World, and we hope to serve you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月12日

Dear Addie,

Thank you so much for your 5-star review!

We’re delighted to hear that your order arrived quickly and that it was well packaged upon delivery. We take great care to ensure our products are protected in transit and reach our customers in excellent condition, so it’s wonderful to know this was reflected in your experience.

We truly appreciate your feedback and thank you for choosing Radiator World. We hope to have the pleasure of serving you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月12日

Dear Alison,

Thank you for your fantastic 5-star review and taking the time to leave such great feedback!

We're delighted to hear that you found our website straightforward to navigate and that all the information you needed was readily available when making your purchase. We know how important it is for customers to have confidence in their choices, so it's great to hear this helped make your shopping experience a positive one.

It's also wonderful to know that your order arrived promptly and that the delivery updates kept you informed every step of the way.

Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to serving you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月12日

Dear Michelle,

Thank you very much for your fantastic 5-star review!

We’re delighted to hear that your radiator arrived so quickly and that you’re pleased with how it looks. There’s nothing better than knowing a product not only reaches our customers promptly but also makes a great impression once it’s in place.

We really appreciate you taking the time to share your feedback. Thank you for choosing Radiator World, and we hope you enjoy your new radiator for many years to come.

Kind regards,

Customer Experience Team

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2026年6月12日

Dear Sue,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you’re delighted with your purchase and that your order arrived quickly. Combining quality products with a fast and reliable delivery service is exactly what we aim for, so it’s fantastic to know we met your expectations.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing Radiator World. We hope to welcome you back again in the future!

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月12日

Dear Philip,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that your order was delivered the very next morning after being placed and that you were pleased with both the product and the service you received. We work hard to provide high-quality products alongside a fast and reliable delivery experience, so it's wonderful to know we achieved that for you.

Your comment that you "could not ask for more" truly means a lot to us and is exactly the kind of experience we strive to provide for every customer.

Thank you again for choosing Radiator World and for taking the time to share your feedback. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月11日 に更新

Dear S Fields,

Thank you for taking the time to share your feedback, and we are sincerely sorry to hear about your disappointment on this occasion.

We are very sorry that this situation has caused frustration, and we appreciate you raising it with us. We have also looked into your case and, following an internal discussion with the colleague you spoke with today, we can confirm our findings.

We understand that it is unfortunate that the original valves were misplaced and later found after replacement items were ordered. In reviewing your order history, we can see that the valves in question were purchased and delivered in January of this year. As our returns policy outlines, we operate a 28-day returns window, which is in line with UK consumer guidelines. Unfortunately, as the request was made significantly beyond this timeframe in June 2026, we are unable to accept the return on this occasion.

We completely understand that this is not the outcome you were hoping for. In situations where requests fall just outside the returns period, we always try to be as flexible and accommodating as possible. However, given the length of time that had passed in this instance, we were not able to make an exception.

Please rest assured that our team handled your enquiry with care and explained this policy clearly and respectfully at the time, and we are truly sorry that this experience has left you feeling disappointed. Your feedback is important to us and will be taken on board as we continue to improve our service.

We do genuinely appreciate your custom and hope that, despite this situation, we may have the opportunity to restore your confidence in us in the future.

Kind regards,

Customer Experience Team

Updated Response:

Thank you again for your further comments.

We can see you have updated your review after our response saying: “Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review.”

This was not the case. The enquiry began on live chat where you asked if it was an AI chatbot, and you were told it was not. A member of our team then called you to further advise on our policy.

Yes, we will “parrot” the same line as it is our company policy. This is the same for any business, large or small, as policies are in place for a reason and must be followed. Other companies would also not accept returns outside of a 28-day returns period, especially at this stage.

We are sorry you are not happy with the outcome, but we did provide the best customer service we could in this situation and explained everything clearly at the time. Unfortunately, you were not satisfied with the end result.

Kind regards,

Radiator World

Radiator World からの回答

2026年6月4日

Thank you so much for your glowing 5-star review!

We’re delighted to hear that you found everything easy to understand throughout the ordering process. We work hard to make our website and checkout experience as clear and straightforward as possible, so it’s wonderful to know that this made your purchase smooth and hassle-free.

We truly appreciate your feedback and are grateful that you chose Radiator World. We look forward to serving you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月3日

Dear Gary,

Thank you very much for your 5-star review!

We’re really pleased to hear that your radiator arrived in good condition and on time. Ensuring safe, well-handled deliveries and reliable service is very important to us, so it’s great to know everything met your expectations.

We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月3日

Dear Fiona,

Thank you so much for your fantastic 5-star review.

We’re delighted to hear that you were pleased with the quality of our products, found them competitively priced, and experienced a smooth delivery service. It’s especially great to know that the tracking information kept you well informed throughout the process and that your order arrived right on time.

Creating a reliable and hassle-free experience for our customers is something we work hard to achieve, so your feedback is greatly appreciated.

Thank you for choosing Radiator World, and we hope to be of service again in the future.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月2日

Dear Valued Customer,

Thank you for taking the time to leave us your feedback and for your review!

We’re really pleased to hear that overall you had a good experience and that your plumber was able to use your existing valves. However, we’re sorry to hear that there was an issue with the valves not being included as expected, and that you had to chase the delivery.

This is not the level of service we aim to provide, and we completely understand your frustration. Your comments are really helpful and will be passed on to the relevant teams so we can review both the ordering process and our delivery communication to help prevent this happening in future.

Thank you again for your honest feedback and for choosing Radiator World. We hope we have the opportunity to provide you with a smoother experience next time.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年6月1日

Dear Yogi,

Thank you for taking the time to leave us a review and for sharing your experience.

We’re pleased to hear that your order arrived quickly and that you love the radiator overall. However, we’re very sorry to learn that the packaging arrived damaged and that this resulted in some of the radiator pipes being bent.

While we’re glad that, due to the style of the radiator, you were able to carefully straighten the pipes and that everything is now working as expected, we completely understand your concerns regarding the packaging. Your feedback about providing additional corner protection is greatly appreciated and will be passed on to the relevant team for review.

Thank you again for your valuable comments and for your understanding. We’re delighted that you’re enjoying the radiator despite this issue, and we hope it continues to be a fantastic addition to your home.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年5月26日

Dear Liu,

Thank you for your 5-star review!

We’re pleased to hear that your order arrived exactly as expected. Providing reliable service and ensuring our customers receive what they ordered is always our priority.

We appreciate you taking the time to leave your feedback and thank you for choosing Radiator World.

Kind regards,

Customer Experience Team

Radiator World からの回答

2026年5月26日

Dear Robert,

Thank you so much for taking the time to leave your great 5-star review!

We’re delighted to hear that your order arrived swiftly and that you were pleased with how well the item was packaged. We always take great care to ensure our products arrive safely and in perfect condition, so it’s wonderful to know this was reflected in your experience.

We truly appreciate your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.

Kind regards,

Customer Experience Team