Radiator World レビュー 

Radiator World after sales care is worthy of praise. Very quick to respond and new replacement part ordered and shipped to replace a faulty one with no quibbles or hassle. Response to these issues is the measure of a company for me and Radiator World passes the test. Recommended.

Good product, quickly delivered and easy to install

I do not recommend
Please fully read the terms and conditions on their website before ordering,
The return policy doesn’t mention a return delivery cost, this is hidden in the terms and conditions.
Customer service not very good and return cost is 25% of product price

Great service from Radiator world, extremely helpful and informative excellent products and a solid two year guarantee should you need it, highly recommend.

3 Stars for Quality, 5 Stars for Customer Service

I purchased a Reina Reflect Mirrored Designer Radiator from Radiator World (Order #11202257049-12/02/2025) and had it installed in April 2025. The radiator has a stylish, attractive design, but the build quality is disappointing. Within less than a year, rust and corrosion appeared around the end caps and connection points — something that should not happen with a premium product.
However, the customer service team handled the issue properly and arranged for a replacement radiator to be sent to me. I appreciate the prompt resolution and give full credit to the customer service team for their support.
Overall, while the product quality fell short of expectations, the excellent customer service helped resolve the issue.

Liked that the website had detailed information and the ordering process was easy. Delivery was hopeless though, repeated delays, poor information.

Haven't even received the radiator i ordered 2 months ago. I ordered due to emailing them and being told it would be delivered within 2 weeks. No delivery. I contacted them and they said it was delayed but it had been dispatched that day and it would be with me in 2 days. No delivery. They then said the radiator was out of stock with the supplier and they didn't know when it would be back in stock so I could order a different size. Its been 10 days now and not heard anything.

They just keep on lying, meanwhile I am without a radiator in one room over winter!!

Wish I had ordered from elsewhere, which was actually cheaper but had a longer lead time, at least I would have my radiator.
Do not order from them. Will be chasing my money back.

I bought two towel rails for my new build cottage. I needed help choosing the correct type, and Sarah was very helpful. I was impressed by the product range, the speed of delivery, product quality, and value for money. Due to this, plus Sarah's efficient service, I would definitely shop here again.

Would give no stars if it gave me the option! Terrible company! Delivery driver lied, said he hadn’t been able to contact the number given but I spoke to him and he was rude and unhelpful at all! Then got told an extortionate redelivery fee would be incurred as they couldn’t contact us for the original delivery! Tracking details were not clear at all as they use the cheapest company nobody have heard of! Item was not liked or wanted so returned and then incurred another extortionate charge of 20% of the item price! Disgusted!

Poor customer service and punicious T&C's. Go elsewhere.

Ongoing issue that has yet to be resolved. I have received part of my order damaged and part with an incorrect finish. I have contact them and they are slow to respond. They have not offered a resolution dispite photos being sent. After many attemps (over 15 calls) I spoke to a manager. She assured me that she would handle my case and emails me...no email received. (I've checked junk) I emailed on Tuesday (now Friday) chasing and providing extra photos. I've not received a response. Ive tried calling this afternoon. After 12 attemps I was enable to get through. I'm really frustrated.

Not a good experience with these guys at all.

Bought a Reina radiator from them, builders had to open package to check and in doing so the packaging tore a bit, as builders can be heavy handed. Anyway, Radiator was untouched, still in its packaging and the company refused to return my item which was within 14 days.

I bought this item online too.

They refused plenty of times and this is actually illegal practice according to trading standards when buying items online.

To finish it off, they cheekily sell you radiator brackets as an add on, but they forget to tell you that the radiators come with brackets already.

I'm struggling to understand how they are getting 4.3 score on Trust Pilot.

I hope this review at least puts one person off buying from them.

Not a nice company at all. They'll probably reply to say "we care, we contact us blah blah" just to save face on the review.

I dealt with the team at Radiator World and they were excellent. Very polite, helpful and quick in processing our order.

I bought and electrically heated towel rail costing over £450 which arrived with the heating element and timer in a separate bag. The connections on the element were bent and broken so I immediately contacted the company which was difficult as phone lines were down and online chat was not working. I therefore emailed with photos and after a couple of days I was advised a replacement element was being sent.
This element was packed in the same way and again damaged rendering it useless. I again tried contacting the company by email, online chat and phone with no success. I'm unable to install the towel rail due to the broken elements and unable to contact them to arrange to get a further replacement element or return the radiator.
I guess the next step is to contact my credit card company to arrange a refund due to defective goods and failing to remedy the situation.

An attractive towel radiator at a very good price. Dispatched and delivered in a very timely manner so I'm very happy the the radiator and the service.

Super fast delivery , well packed and as described also best price on market

Second time I have used this company, and would not hesitate to do so again. Great Customer service

Everything fine although awaiting Electrician to fit so still in box but they look really good thankyou Alan

The delivery was quick and the product was the perfect size. Unfortunately the product arrived damaged. This may not have been the fault of the seller but it was a huge disappointment. The towel rail had been ordered as a replacement for one that was too big. We were under a tight deadline to get this bathroom completed so there was no time to request a replacement. The packaging was undamaged so no idea how it’s arrived with two dents in it?

Great prices and excellent service.